"enhance the flying experience"
1 reviews Esther Bu (Malaysia)
I flew China Southern Airline from Kuala Lumpur to Los Angeles via Guangzhou. It was my first flying experience with them. Overall, it was okay for the price paid. I was upgraded to Premium Economy from KUL to CAN as I was a single traveler. Staff at transfer desk was nice. Connecting flight from Guangzhou to LAX was punctual. Flew with the A380 that was new and clean. Food wasn't good and for some reason they only served 2 meals for the long flight. Cabin crew are friendly and willing to fill up water bottle. Inflight entertainment with not so much of choices. It was value for money but China Southern Airline can do better to enhance the flying experience.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | KUL to LAX via CAN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"young children and babies in business class"
Jayson Maskell-Drew (Australia)
Paris to Brisbane via Guangzhou, and as a first time flyer with China Southern Airlines, I will not waste my money again. The flight was not comfortable, seats were hard, and with the added issues of young children and new born babies in business class due to allowable upgrades via some means of points or seat awards - not sure how their upgrades to business class work. I would not recommend this airline.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CDG to BNE via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"not satisfied with this flight"
Bin Li (China)
I took the China Southern Airlines flight CZ8129 from Beijing to Chongqing on October 2nd 2015, and was not satisfied with this flight. The cabin crew in the first class made the wrong order for my food and drink. Even the worse, during the turbulence, a passenger from economy class came to squat down and chat with the guy in first class. This is dangerous and disburb my rest. But nobody stopped it, even the head attendant.
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | Beijing to Chongqing |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew members are really nice"
1 reviews Fu Deng (China)
I took China Southern Airlines Premium Economy from Paris to Guangzhou. Operated by Boeing 777-E00ER, the cabin is modern and comfortable. Crew members are really nice with a smiling face. I was sitting on 35F, 2-4-2 seat arrangement on Premium Economy Class, with a adjustable seat, personal reading light and footrest. They provide 2 meals service during the flight (lunch and breakfast before landing), the meal was much better than the meal served out of Guangzhou on way to Paris. Between the meal service, they provide beverage, sandwiches and cup noodle on the galley area. The cabin staff constantly patrol the cabin and provide the drink to the passenger.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Premium Economy |
| Route | CDG to CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very pleasant flight"
F Yang (China)
I took China Southern Airlines first class from Zhanjiang to Guangzhou on 27th September. It was a short flight (1hr in air) but the cabin crew and head attendant provided a high level of quality service. They also greeted us as it was the day of Mid-Autumn festival in China. A very pleasant flight.
| Type Of Traveller | Business |
| Seat Type | First Class |
| Route | Zhanjiang to Guangzhou |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff service was okay"
Xuemei Wang (Australia)
Overall the China Southern Airlines staff service was okay. There were two problems I encounted during the flight. My son's seat (42A) couldn't be adjusted because the button was missing. My inflight entertaiment screen stopped working. The screen was finally was set back to normal after informing 4 flight attendants My flight was on 6th October.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Guangzhou to Sydney |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff again were excellent"
Catherine Brugha (Ireland)
Although I only give China Southern Airlines seat comfort three stars, I slept for 4.5 hours solid. It was the outward journey I found quite distressing because of the tightness of the seating. The staff yesterday were exceptionally helpful. Special mention to cabin crew on the flight from Xi'an (not spelt correctly). We missed connections both coming and going due to bad weather in Guangzhou. Although the system for dealing with it in Guangzhou Airport is not good, the staff again were excellent. Special mention for the kindness of one young lady, who allowed us use her own phone to make a call. Our bags were not so well treated. Somewhere along the line two parts were broken. The food on board was tasty for the most part. I would recommend this airline.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Xi'an to Paris via Guangzhou |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very good value for money"
Edith McNaughton (United Kingdom)
I recently flew China Southern Airlines to Sydney and back from London Heathrow. The experience was fantastic and very good value for money as well. I found the cabin and ground staff attentive and very professional in every way. The flights were on time and seats were very comfortable. The food was excellent on all flights. I would certainly fly with China Southern Airlines again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to SYD via LHR |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"attendant service is quite good"
1 reviews Gong Yisheng (China)
I flew China Southern Airlines from Guangzhou to New York and found that there is a gap between their meals and other airlines. The food choices are not many, especially vegetarian, and you need to book that in in advance. The lounges are very comfortable. Their flight attendant service is quite good, service was very friendly, very cordial. My friend was sat in economy class, and she told me that it is not particularly comfortable due to the width of the seat.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | CTU to JFK via CAN |
| Date Flown | October 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff speaks almost no English"
Igor Chernyak (South Korea)
The China Southern Airlines flight from Shanghai Pudong to Incheon to ICN takes 1.5 hours. First they changed schedule and made the flight departure 2 hours later. Came to the airport in-time to find out that it is delayed for an hour more. No announcements and no information. Finally the delay was more than 3 hours without any excuses or reasons. Onboard the seats are uncomfortable, the cabin staff speaks almost no English, and the food was terrible.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | PVG to ICN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
