"not check if I was okay"
Eric Deroo (China)
Shanghai to Zhuhai with China Southern, and the flight was on time. Seat 35 as I like, aisle side. The stewardess spilt coffee on the floor just close to me and spread hot coffee on my shoes and my trousers. She did not react instantly and I had to ask her to give me something to wash myself. Well it can happen, but I want to highlight the reaction of the flight attendant. They even did not check if I was okay.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Shanghai to Zhuhai |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"provides good value"
Feng Jianying (New Zealand)
Auckland to Kunming via Guangzhou with China Southern, and a pleasant, efficient and helpful crew. Seats are reasonably comfortable with pillows and blankets. Entertainment options extensive and provide good distraction for those who cannot sleep in a sitting up position, even with some recline. Food is adequate and tasty with a range of snacks available between meals on long flights. Drink options are plentiful and crew circulated during the flight with trays of juice or water. China Southern provides good value.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | AKL to KMG via CAN |
| Date Flown | September 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"good transit service"
1 reviews Liqun Si (China)
China Southern Airline from Los Angeles to Haikou via Guangzhou. They helped me to a good seat by the window according to my preferences, and after boarding flight attendants help me place my luggage. But their inflight entertainment could be a little more abundant, such as movies, language could be a little more diverse, the film should be more timely updates. The reason I like to choose China Southern Airlines flights is that they do a good transit service and staff helped me for formalities. Great service in the air.
| Aircraft | A380 / A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | LAX to HAK via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"remarkable flying experience"
Nicolas Vasquez Tanwing (Brazil)
Paris CDG to Shenyang via Guangzhou, and quite a remarkable flying experience with China Southern Airlines. To be honest, I was quite worried about this trip before getting on board. I worried about the seat space, the food to be served. I had no idea about whether the cabin crew could understand my English. However, all of my worries proved to be needless straightaway as I took my seat onboard. The equipments were way beyond my expectation. Even better, the crew members took care of me very well. She spoke very good English so that we had a happy chat during the flight. That gave me a big relief. Overall, this journey turned out to be surprisingly enjoyable. I would like to fly with them again in the future.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CDG to SHE via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"crew friendly and helpful"
J Boxer (United States)
Los Angeles to Siem Reap via Guangzhou with China Southern Airlines. We had an A380 from LAX to Guangzhou, and an A320 from there to Siem Reap. We were lucky to get the upper deck on the A380 where my wife and I took advantage of the 2 seats next to each other giving her a window and myself the aisle. Boarding surprisingly quick and orderly we boarded the plane through the upper entrance. Our seats had adequate legroom, a very nice HD inflight entertainment system and the seats were fairly comfy. Cabin crew were friendly and helpful and spoke adequate English. The flight to CAN was fine and I managed to sleep. The food served was fine and there was a selection of beverages including alcoholic drinks. I had no issue getting a refill at any time. There were only 2 toilets on the top deck for Economy which was just about right, unfortunately the rear staircase was closed the whole flight, so other lavatories could not be accessed. The connection in Guangzhou was a couple of hours - it is a horrible airport with few food choices, dark and dingy with little to do. The dining choices that are available are expensive. The flight to Siem Reap had to be boarded by airstairs and we were bussed half way across the airport which was uncomfortable. Once onboard, the flight was fine and we were even offered a decent meal. Seats were fine and service was good. Two peculiarities were that you could not view your location on the inflight entertainment system on the A380, one cannot use a mobile even in airplane mode and all PAs were made by the crew. Otherwise for the money it was great value and I'd use them again.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LAX to REP via CAN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"overall experience okay "
R Anderson (United States)
China Southern Airlines from Los Angeles to Manila via Guangzhou return. Travelling as a family of four, the price was good and free overnight accommodation in Guangzhou was included. Check-in smooth, staff polite and helpful. Comfortable seats, clean cabins, attentive cabin crew who responded to call lights promptly. Food quality and portions satisfactory. Overnight accommodation in Guangzhou was nice - four-star hotel, with nice breakfast and transfers at the airline expense. All flights on time. I could not contact airline by phone - tried US and Chinese numbers repeatedly to no avail. Very long transfer counter line in Guangzhou when A380s are arriving,. Onboard, hot coffee and tea were served in plastic cups designed for cold drinks. Inflight entertainment system had lots of recent movies, and my daughter liked the music selection, my IFE malfunctioned on CAN-LAX flight and could not be fixed. The staff at the transfer desk in Guangzhou instructed us to follow her to the hotel where we were to be accommodated for the night while waiting for our connection to LAX the following day, then abandoned us to escort others while we happened to be last in line at the Arrival counter. She did come back to find us trying to ask other airline staff where we should meet the shuttle, but if she had to escort others who could not wait, she should have explained that and stated where and when she would meet us. Overall experience okay except for the items above. We'll fly China Southern again if the price is right.
| Aircraft | A380 / Boeing 777 / 737 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LAX to MNL via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service onboard is good"
Mingrui Zhao (China)
Guangzhou to Los Angeles with China Southern Airlines, and this is not the first time I took long flight cause I'm studying in LA since last year. The service onboard is good. I sat in economy class, crew are very friendly. I was satisfied with the meal onboard, and I watched two new movies on in-flight entertainment equipment. The one aspect I felt discontent that is in Guangzhou airport I have to carry hand luggage to climb the stairs to board the flight, which makes me confused why such a big aircraft (A380) did not have an airbridge to connect with.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to LAX |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a great experience"
1 reviews Liu Shuchang (China)
I flew China Southern Airlines from Sydney to Guangzhou on 16th January. Since it was pretty crowded in the economy, I decided to buy an onboard upgrade to business class. The flight attendant told me onboard upgrade only covered the seat, but she did let me have a try on the food from the business class anyway. The deluxe soup noodle was so good. I also watched a movie from a wonderful onboard movie collection. It's a great experience they provided.
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | SYD to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very professional service"
1 reviews Shurong Jiang (China)
I fly to Los Angeles from Haikou via Guangzhou transit, business class ticket on China Southern Airlines biggest aircraft A380. On the ground Guangzhou VIP lounge has meals of many choices, a lot of entertainment and magazines. Onboard the flight attendant service is particularly attentive, they provided a very professional service, and their smiles remained good. The toilet kept very clean. This trip is worthy of recognition of their service, it is recommended.
| Aircraft | A320 / A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | HAK to LAX via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"make you feel a bit special"
Don Boswell (China)
I have flown with China Southern Airlines many times from Australia to different cities in mainland China, and back to Australia over the past 6 years and have found it second to none. The flight attendants efforts to please and provide comforts to you do make you feel a bit special. My latest flight in Business Class from Brisbane to Guangzhou was a very enjoyable trip, as was the previous flight to Brisbane in November 2015. I thank the flight attendants for an enjoyable trip, and ground staff for their help and guidance on transfers.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | BNE to PEK via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
