"would fly China Southern again"
Eric Wang (China)
China Southern Airlines CZ3504 from Shanghai to Guangzhou on 29th January. During the Chinese New Year the airport is just crowded with so many people, the line at the security check is so long that I was close to miss my flight. If you're travelling in China during this period of time you definitely need to get to the airport a lot earlier than usual. But then when I get onboard everything got better, the stewardess offered me a cup of water and towel, and as I was almost the last one to board all the overhead luggage bins are full, so a male flight attendant helped me to put my suitcase in the closet. Bad time to travel for sure, but it was a nice experience, would fly with China Southern again.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SHA to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"boarding was slow"
3 reviews Pin Hong Wong (Malaysia)
Fuzhou to Guangzhou on China Southern CZ3650. My initial flight CZ3878 was canceled but thanks to the early information from the airline before heading to Fuzhou, and my flight was changed to the next day without extra charges. The boarding was slow due to some passengers wish to bring their oversize hand luggage on board but refused by ground crew. The seat pitch and seat width was poor, the good thing is the headrest. Cabin crew were quite helpful but they could be more efficient. Meals available in this short flight, the taste wasn't too bad but the refreshments weren't acceptable. The overhead screens were small and low resolution and I couldn't see the English subtitles of the safety demonstration some of the time. Headsets were not distributed and e audio output was poor.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | FOC to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"ground service nice and helpful"
1 reviews Siu Fung Lui (Hong Kong)
China Southern Airlines from Shenzhen to Hefei, the ground service of Shenzhen counter was nice and helpful. I was stuck in Shenzhen by traffic jam, not fun at all since I only got 10 mins left before baggage check-in close. I ask ground service for emergency service, airline staff finally save my trip. Later I found the flight was delayed 40 mins due to bad weather - should be normal in China. Food on the plane as bad, recommend they change their chef, all other things was fine and nothing goes wrong. The trip was fine since the price was cheaper than when I fly from Hong Kong.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SZX to HFE |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Quite a pleasant flight"
1 reviews Peshwani Vickyrames (China)
Tianjin to Guangzhou with China Southern Airlines on 21st January. When I got to airport I found out many self-service check-in machine and it saved me a lot of time. Boeing 737 seat was comfortable. I think the overhead compartment should be bigger. There would be not enough room for luggage if each of the passengers has a suitcase. The flight attendants were very nice and the food was good. I lost my wallet in the lavatory, thankfully the flight attendant found it and gave it back to me. Quite a pleasant flight.
| Aircraft | Boeing 737 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | TSN to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"were extremely loud"
Amanda Grayling (United Kingdom)
All went smoothly with these China Southern Airlines return flights from London to Melbourne, until our last flight from Guangzhou to London. The airport at Guangzhou was -2 degrees and we had to use towels to keep us warm. We took our seats on the flight and a family with two children boarded business class, they were extremely loud the whole journey and I was unable to sleep. Their family member also continually joined them from further back in the plane. This meant that five people were in an area set for four which contributed to the noise. The flight attendants also took many pictures of the children and I assume this was for promotional purposes. The whole reason for taking a business flight and paying the extra is to be able to sleep and go straight to meetings. I waited for the children to sleep, they didn't. So after four hours I asked the attendant to move us. She said the flight was full, I said no one is in first class, can you either move the family there or us? She said she can't as the other attendants were sleeping. Eventually she agreed to let me go into first class but not my husband. Whilst in first class I noticed a flight attendant get some sleep and a pilot eat and sleep. Why is this area reserved for the flight staff and not for paying customers.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | MEL to LHR via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"helpful cabin crew"
Ganming Lai (United States)
New York to Guangzhou with China Southern. As the Chinese lunar new year is coming, I took my wife and two children to my hometown to enjoy holidays with my parents. On this flight, I like to thank for the helpful cabin crew. Cause we have two children to look after, we felt a little disordered at first, but the crew tried to help us. For example, after taking off, they installed the baby bassinet for us, washed feeding-bottle, and helped us to buy duty free goods in the flight - they treat us with enough patience. If they can provide WiFi function on the plane then it will improve the experience.
| Aircraft | Boeing 777 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | JFK to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"surprised and delighted"
1 reviews Liu XingHua (China)
I took a China Southern Airlines flight from Beijing to Guangzhou on the 19th of Jan with my wife. I allways choose to travel on business class of China Southern Airlines. The seat is good and the service provided by the flight attendant is very nice. On this flight, they made us a special drink to show their warm welcome, which made us quite surprised and delighted. What a great flight!
| Aircraft | A330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | PEK to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"provides good value "
Yve Huang (Australia)
Sydney to Hangzhou via Guangzhou with China Southern Airlines (CZ 602) on 21 January 2016. I had an A330 from Sydney to Guangzhou, and Embraer 190 from there to Hangzhou. I was lucky to get an aisle seat on rear of A330 and window seat next to me was available, giving me enough space to stretch legs. Boarding quick and orderly, cabin crew were friendly and helpful. The flight to Guangzhou was fine and I managed to sleep. The food was fine and there was a selection of beverages including alcoholic drinks. The connection in Guangzhou was a couple of hours - it isn’t a well-organised airport. Overall, China Southern provides good value for international trip.
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SYD to HGH via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service was excellent"
David Armstrong (United Kingdom)
We had a family trip from London to Auckland via Guangzhou, and the service from China Southern Airlines was excellent. The cabin crew were very particular checking seat belts, baggage on the floor and seat backs. The Boeing 787 was impressive and surprisingly quiet. The seat pitch was as good as economy seats on other airlines. The food was great and we found tasty choices on each sector. The entertainment system offered a huge choice of movies, TV, games, flight watch etc. Our kids were very well looked after with small size headsets and free gifts with games and colouring pencils. We were very lucky to have smooth flights.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | LHR to AKL via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat legroom good enough"
3 reviews Pin Hong Wong (Malaysia)
China Southern Airlines CZ3505 from Guangzhou to Fuzhou. Only about forty passengers on this flight made the boarding very smooth. The seat width and legroom was good enough for domestic flight despite the seats design is not so ergonomical, and avoid to sit at the middle seats because there are in-flight entertainment boxes which can reduce the space of your one leg. Only refreshment was provided on this short flight, a bottle of mineral water, soft bun and butter cake (which tasted awful), plus a herbal jelly which wasn't too bad. This aircraft equipped with overhead screen, but only open during safety demonstration. The cabin crew were efficient but not so friendly. Due to only two airlines serve this route, I would recommend China Southern better than poor on-time performance Xiamen Airlines.
| Aircraft | A320-200 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | CAN to FOC |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
