"crew were helpful"
Chen Sheng (China)
China Southern Airlines from Los Angeles to Guangzhou, the first time on the A380, and the first time take my son back China to enjoy Spring festival. The crew were helpful and enthusiastic, the seat was very comfortable. I liked the food onboard, it was very delicious. We received a children's travel kit and my son liked it very much. Before departing in LAX, we waited a long time in the runway. I nearly missed my connecting flight..
| Aircraft | A380 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | LAX to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"there was no help from airline"
Barrie Whitehead (Thailand)
Bangkok to Harbin via Guangzhou and China Southern flights were good, the food exceptional. Transfer at Guangzhou to Harbin was a near disaster - with 2 hrs to transfer in Guangzhou there was no help from airline. I made the connection with literally 3 mins to spare, had to pay a cart to make it to the gate. In BKK a courtesy pass was issued for outward journey immigration fast lane, but nothing on return so stood in line at 1am with about 300 chinese travellers. For this reason probably will not travel China Southern Airlines again.
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | BKK to HRB via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff were professional "
1 reviews Bing Su (United States)
Flying from New York JFK to Guangzhou on 3rd February 2016. Very impressive service. Plenty of food, comfy seat, and landed on time. Most impressive was cabin service staff who were professional and took good care of the passengers. A bit surprised that cellphone must be turned off completely, not even flight mode permitted, and not able to listen to music off line.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | JFK to CAN |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a very pleasant journey"
Feng Gang Zhao (China)
Flew Moscow to Guangzhou via Wuhan with China Southern Airlines on February 2016. Business class was quite empty, which made it possible for me to sleep well during the flight. Boarding quick and well-organized. Seats comfortable, flat-bed with generous space. Staff professional, patient and helpful. Foods and beverage sufficient, above average level. Even WUH-CAN (less than 1.5h) provided hot meals. The lounge at Wuhan Airport need to be improved. Overall a very pleasant journey.
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | SVO to CAN via WUH |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I would fly China Southern again"
G Emerson (United States)
Los Angeles to Melbourne via Guangzhou, and I was quite pleased with China Southern Airlines. The cost was well below other major carriers but the service and comfort did not suffer. Cabins were comfortable and modern, staff were courteous and spoke English when asked. Legroom was very good on the A380 and decent on the A330. Pillows, blankets, and headphones were provided free, which is better than many US carriers. Meals were good with at least two hot meals per flight and a choice of Asian or Western entrees. Beer and wine were available for free in Economy Class alongside the usual beverages. The seatback entertainment selection was large and varied. Although our layover in China was shorter, the airline offers free hotels for waits of more than 8hrs. Ground staff is on hand at the Chinese hubs to assist with transfers between flights. Our checked luggage transferred flawlessly between all legs including domestic US connections. The only minor annoyance was that Delta told us their boarding passes would work for China Southern, but we had to get new ones printed at the gate. I would fly with China Southern again.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LAX to MEL via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Long Jiang (China)
I took a flight from Guangzhou to Changchun on January 21st with China Southern Airlines. The flight attendant was very kind and professional, gave me a hot towel and some hot tea. The flight was very smooth and comfortable. After having a nice dinner and a nap, we got there. On arrival, a VIP shuttle bus.
| Aircraft | A320 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CAN to CGQ |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cut above Air Canada"
Jeremy Hooper (Canada)
China Southern business class from Vancouver to Singapore via Guangzhou return, and we were pleasantly surprised by the Boeing 787 (first time) and the generous space in business and comfortable seats. If you are tall you may fine the bed short but okay for my 5'10. We booked directly with CZ (possibly a mistake) and needed to rebook - a middle name was omitted which did concern us - impossible to correct without penalty but we were reassured that middle names are not required on this route. Communication with the airline can be a challenge at times. Our return flight was delayed so we missed our connection and had to stay overnight in Guangzhou, where they looked after us well. Cabin staff obliging and English generally fine. Meals quite acceptable - there is a limited choice of wines, white or red - and the bar service is slow - indeed needed to ask. Did not use the entertainment systems. I consider China Southern a cut above Air Canada, certainly when compared to AC newer planes.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Business Class |
| Route | SIN to YVR via CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a good experience"
Danni Li (China)
Los Angeles to Guangzhou with China Southern Airlines on 30th January was a good experience. Cabin service was nice and quick and crew were very friendly and helpful. They served water and snack many times during the night time. The Entertainment system offered varied options.
| Aircraft | A380 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | LAX to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"overall I was satisfied"
JianXing He (China)
It was the first time for me to choose China Southern Airlines from Paris to Guangzhou on 25th Jan 2016, economy class. Overall it was quite a nice flight experience. The ground staff was friendly, but the delay of the shuttle bus was quite disappointing. Fortunately, the inflight service is impressive. Crews were friendly and helpful and I was satisfied when I found my monitor of the inflight entertainment system was not working and crew reallocated me to another seat immediately. The Chinese food was better than Air France, which I used to fly, of course as a a Chinese airline it should be better in Chinese food. The entertainment system should introduce more updated blockbusters to the system. Since all it had was some firms from quite a while ago. Other than that, there’s not much can be criticized in terms of the service itself. Overall I was satisfied with this journey.
| Aircraft | A330-200 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | CDG to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"are nice and helpful"
Yong Ou (United States)
Los Angeles to Guangzhou, and for the past three years I'd been increasingly flying China Southern, partly because of the prices and offers (majority of those flights were personal) in comparison with other airlines, and it offered direct link between London and Guangzhou when I was living in London before moving to Los Angeles. I used to fly quite a bit of domestic flights with them but they didn't impress much. I would still be picky about their food and beverage choices as some were far from authentic or delicious, and a poor selection of wines. Most staff did their job but some seemed over enthusiastic and this sometimes can be a bit annoyed. In general they are nice and helpful. In this price I couldn't have asked more but without those offers and say if I need to pay the full price I would say they have a way to go.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | LAX to CAN |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
