"food service improved"
Chuan Qin (New Zealand)
Guangzhou to Auckland, and unlike the flight I took before, the food service has been improved. Since I am not a big fan of meat, the veggies and fresh fruit really helped me out during such a long trip, during the flight the hostess got me instant noodle. The seat space of this flight is a bit roomy than 787? Usually it's hard for me to fall asleep on the plane, but this time I did got some rest. Another thing is that flight mode of cellphone should be allowed.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to AKL |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"to improve the meal"
1 reviews Wenhui Bai (China)
Guangzhou to Changchun in first class, so I enjoyed lounge. The ground staff offered informations about the flight. I often take China Southern Airlines, and I had suggestion for the meal in flight. However, I am so disappointed, because there is not much improvement. What's more, there exist big gap between international flight and domestic flight although the cabin service is relatively good. I think the most important thing is to improve the meal.
| Aircraft | A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | CAN to CGQ |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"onboard entertainment diversified"
Ming Yue (China)
Auckland to Guangzhou and flight attendants were kind and patient. The food was good, and the onboard entertainment was diversified. The price of the onboard duty free goods was fair, so I bought couple things for my friends as gift. There was one thing keep bugging me, as there were some kids in the business class with their parents, and they were very annoying by making so much noise. I hope the airline should make some protocol to deal with this kind of situation.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | AKL to CAN |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"Boeing 787 with narrowest seats"
Paul Brunskill (United Kingdom)
London to Manila via Guangzhou with China Southern Airlines is the most uncomfortable journey I can remember. The Boeing 787, although new with decent movies and screen, was cramped with the narrowest seats I have been in. The food was okay, but while the thin plastic cutlery was okay for spooning in veg and mashed potatoes, the chicken could not be cut - no elbow room and the knife would break, so had to be picked up and ate by hand. They do allow passengers a free hotel if more than hours in Guangzhou, but you will spend 2 hours in line waiting firstly to get into the Immigration hall and then to the desk. Another annoying thing about the Boeing 787 design is that instead of having normal window blinds, they have tinted windows - when its 5pm having flown east through 8 time zones the outside world looks like night time, so you lose out on any daylight apart from touchdown.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | LHR to MNL via CAN |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"I landed very refreshed"
Mathew Thompson (Australia)
Sydney to London via Guangzhou. I flew at Christmas with China Southern Airlines, having previously only flown either economy with the bigger carriers like Qantas, Singapore, Emirates and Cathay and First class with Emirates and Qantas. I have to say that dollar-wise it was great value; the return trip was AU$5,800 at Christmas; comparable Qantas flights with a similar time were around $9,000. The highlights were that I had a spare seat next to me on every single flight which was unexpected. The seats were fantastic, very comfortable and comparable to both Emirates (First class) and better than Qantas First in my opinion. The airport lounge at Sydney was fine, just a generic lounge with all that you need, the Lounge at Heathrow was awesome with great food and drink. The lounge at Guangzhou was very good with great facilities but limited food that did not appeal. The food on the flight was fairly okay, nothing amazing apart from one eye fillet of beef out of China which was superb. The inflight entertainment was average but not great compared to the choice of other major carriers. Wine selection onboard was terrible, literally two types of Chardonnay and two types of Pino, I opted for the red because I hate Chardy and it was very nice - a NZ I believe. The crew were helpful when I needed them but that wasn't very much. The flight was smooth, on-time and the cabin was immaculate on all three planes. It was nice to fly on their A380 and Boeing 787 too, I landed very refreshed. I would fly with China Southern Airlines again and have in fact just booked another return business class trip to London with my girlfriend in June/July - saving $3,000 over Qantas prices - just AUD$5,350 return per person.
| Aircraft | A330 / Boeing 787 / A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | SYD to LHR via CAN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it was a lovely trip"
Dongdong Wei (New Zealand)
My family and i flew back to Auckland after Chinese New Year, and received a wonderful service from China Southern Airlines crew through this journey. It is always a hard trip if you flying with a baby, but this time I feel relaxed. We also received a welcome toy for my daughter as well, and she loves it. On the way out of the cabin, the crew helped us carrying my bags to the cabin door, as we were busy on carrying the baby. Overall, multi options on the meals, comfortable seats, updated movies and entertainment, it was a lovely trip.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | CAN to AKL |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight attendant was charming"
Hans Roloff (Germany)
Shanghai Pudong to Guilin and only three of the eight business class seats were occupied. The flight attendant was charming, efficient, and a relatively good level in English. Food was good for a domestic flight, hot towels offered more than once on this trip of 2,5 hours. In a European airline I would criticize that the white wine was not properly cooled, but the young lady compensated for this with her smile - and after almost 1chour I got my wine. I do not remember any IFE. My advice: pay the extra money for business class if your budget allows it. China Southern can be recommended, but they still have a way to go to reach the level of their top Asian competitors like ANA, Asiana or SIA.
| Aircraft | Boeing 737-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | PVG to KWL |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"glad I got this upgrade"
Liu Wen Jun (China)
I flew from Los Angeles via Guangzhou and I really wanted to experience a flight in the first class of A380. So after boarding I got onboard upgrade using my credit card. The flight attendant was attentive, I tried three glasses of cocktail they made which were very tasty. I think there's one thing they should make some effort with. There's only one lavatory for the passengers in the first class which is totally not enough. I'm very glad I got this upgrade, such a wonderful experience.
| Aircraft | A380 |
| Type Of Traveller | Solo Leisure |
| Seat Type | First Class |
| Route | LAX to CAN |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight attendants are friendly"
J Chen (China)
Guangzhou to London in February 27th. China Southern Airlines international flights, especially business class, is good. I sit in business class this time and the flight attendants are friendly and good communication skills. The checked baggage collection at Guangzhou airport waiting time is too long.
| Aircraft | Boeing 787 |
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CAN to LHR |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff disappeared between meals"
G Gonzalez (United States)
Guangzhou to SFO. The best part was the Boeing 787. The lie-flat seats were the next best thing. They are wider than Delta One but are configured the old way so you have to jump over the person by the aisle if you have a window seat. The rest of my experience was less impressive. Food was mediocre and they ran out of my first choice of meals because I was in the last row (seat 14A.) IFE had older movies. My seatmate was this father traveling with his family. He talked loudly to his family in the row ahead of us when he was awake and snored when sleeping. They also had visitors from economy come in and sit with them. Flight attendants spoke English but I still had difficulty making myself understood. They completely disappeared between the first and second meals. Consistent with my experience living in Hong Kong, it was hard to impress upon the flight attendants that I wanted a lot of ice with my soda. Not the airline to fly if you are expecting superior service. I flew this airline only because it was a partner airline of Delta's and I used my Delta miles for this flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | CAN to SFO |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
