"crew were smiling, attentive"
R Harkhoe (Netherlands)
Flying with China Southern Airlines from Dusseldorf to Manila via Guangzhou was great! The cabin crew were smiling, attentive, and their English speaking was good. We had more than enough seating room. Also we could charge devices via USB in back of the seat. The last thing that impressed us was the airplane food.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | DUS to MNL via CAN |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the service is quite good"
Jinhong Li (China)
San Francisco to Wuhan. Staff on the ground were pretty friendly, except one was rude and kept yelling when we were claiming our duty free products. Crew on the plane are friendly and the service is quite good. The food on the plane is better than other airlines I travelled with, and the crew served very well. The seats were 180 degree flat, it was a nice sleep for me.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | SFO to WUH |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"successfully caught my flight"
Jie Wang (United States)
New York JFK to Guangzhou, arriving CAN at 3:30 pm, and at 5:35 pm I was flying to Chengdu. The layover time of 2:05 hours made me very nervous, but with the help of ground service in Guangzhou Airport, I successfully caught my flight to Chengdu. Equally impressive was my return flight (CZ 399) from Guangzhou to JFK.
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | JFK to CAN |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"commend the cabin crew"
Li GuanFang (China)
Guangzhou to New York and I'd like to commend the China Southern Airlines cabin crew who were friendly and considerate. Even though I seated in economy class, I still had a entertainment program which contains various movies and tv plays, making the long time trip interesting. However the meals are always not good enough. As a big company, this could be improved.
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | AN to JFK |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"received professional service"
1 reviews Chengwu Sun (China)
I flew Shanghai Pudong to Shenzhen with China Southern Airlines on Feb 13. Many flights were delayed due to weather but this flight took off quickly. During the flight I received professional service including wet towel, beverage and newspapers. Landed on Shenzhen airport nearly on-schedule.
| Aircraft | A321 |
| Type Of Traveller | Business |
| Seat Type | Premium Economy |
| Route | PVG to SZX |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"taken very good care of"
1 reviews Junchang Chi (China)
While travelling with a group of disabled persons to Australia, we are taken very good care of by the China Southern Airlines crew from Guangzhou to Sydney on Feb 20th. The attendant was and patient during the flight. Sincere thanks for the crew and we look forward to fly with this airline again.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | CAN to SYD |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"I had a good experience"
Joyce Chen (New Zealand)
GuangZhou to Auckland. I had a good experience flying with China Southern Airlines. The flight attendants were very nice and polite. A crew member offered to help me and my mother lift our carryon suitcases into the overhead lockers. The timing of meal times were a bit weird though because after 2 hours that the flight took off at 00:30am China time, dinner was served. Both dinner and breakfast allowed passengers to choose from either a beef meal or a different one. It was not appetizing for me to eat cold fruit, sweet dessert, hot beef noodles so late in the night. Our seats were situated at the first row of a section of the plane, where we were facing a wall. The seats were comfortable. There was a lot of foot space and the best thing about our seats was that we could lower our chair without pushing back onto the passengers behind us. It was the first time ever that I was able to sleep properly on a flight. The TV was inside the right arm rest and the table was in the left arm rest. There were many new movies from different countries such as chinese and hollywood movies and music. However, there barely any variety shows or dramas that you can really choose from. The Dramas are mostly American dramas, each one only has 3-4 episodes to choose from. The beef noodles were way too salty so I gave up on that and ate the bread, the bread was my favourite food. Our plane ticket was quite expensive due to the fact that my mum decided to book 6 days before christmas day, but I can assume that if you book earlier in the year the flights should be much cheaper.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | CAN to AKL |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"provided good service"
Haixin WU (China)
I flew CZ3192 with China Southern Airlines from Beijing to Shenzhen on 16 February. When I checked in, ground staff was helpful. It was just after the Spring Festival, so there were more passengers than usual. It took me longer than usual to get through the security check. The attendant of China Southern Airlines were friendly and provided good service, and the washroom was clean. The economy class seats were comfortable,and they provided tablet computer which with many movies. I did not like the food provided and I think the airline should improve the food.
| Aircraft | A321 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | PEK to SZX |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin crew very friendly"
Debra Wood (Canada)
Guangzhou to Calgary via Vancouver. My first experience on China Southern Airlines Boeing 787. The cabin crew were very friendly, addressed me by my name and dealt with a few difficult passengers professionally. IFE has an excellent selection. The seats are comfortable with handy power sockets on every seat. Food was amazing and beef rendang cooked to perfection.
| Aircraft | Boeing 787 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | CAN to YVR |
| Date Flown | January 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service been greatly improved"
Kenneth Chang (United States)
Great ground and onboard service from Los Angeles to Guangzhou. Feb 16, CZ 328. It was Chinese New Year holiday and all seats are full. Ground service was nice and patient and able to issue the boarding pass quickly. The onboard China Southern service was great and professional even it was a full flight. The crew service was very detail. I have been on this route for more than ten years and flight attendants service has been greatly improved in all aspects. I will definitely fly again with China Southern Airlines.
| Aircraft | A380 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | LAX to CAN |
| Date Flown | February 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
