"friendly, polite and willing"
Steve Bearsley (New Zealand)
Our experience with China Southern Airlines was very good, our flight C 305 from Guangzhou to Auckland was particularly good. The staff were friendly, polite and willing to assist in service in every way. Our special thanks and appreciation is to cabin staff who served us with refreshments, meals, and extra drinks and coffees we asked for along the way. It made a long and arduous journey memorably pleasant.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | MNL to AKL via CAN |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff friendly and helpful"
Jozef Verkerk (Netherlands)
Guangzhou to Amsterdam with China Southern Airlines. The drinks and meals were delicious, and the cabin staff was friendly and helpful. The language barrier was sometimes amusing, we however enjoyed talking with the steward and stewardesses. As westerners we are used to drink coffee without sugar, but the coffee which was served was very sweet, too sweet.
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | CAN to AMS |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight attendants were very nice"
Norma Cruz (Spain)
I took a flight to New York with China Southern Airlines with my friend who in need of wheelchair service. The flight attendants were very nice and helpful, not only helped us lifting the baggage but also took really good care of my friend. The food on the flight was tasty. The seat space was good, and I had a good rest in this long journey. I really appreciated every staff's efforts to make the flight safe and comfortable.
| Aircraft | Boeing 777 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | CAN to JFK |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"duty free inflight are cheaper"
1 reviews Caixia Wu (China)
New York to Chengdu via Guangzhou. In general, it was good specially for the washroom. Moreover, the duty free in flight are cheaper than in the airport shops. I cannot understand why China's airlines prohibit using mobile phones, which we travelers are trouble for our business work.
| Aircraft | Boeing 777-300 / A320 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | JFK to CTU via CAN |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"friendly, polite and efficient"
Jennie Strauss (United Kingdom)
China Southern Airlines from Guangzhou to London Heathrow, and srvice with a smile - you can expect all cabin crew to be extremely friendly, polite and efficient. Nothing was too much for crew members and when asked for drinks or help all cabin crew were extremely quick- this was the best customer service I have seen from any airline. I want to write a special thank you to a Korean crew member and another Chinese staff member. The level of friendliness and efficiency from these specifically was phenomenal.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to LHR |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"a very pleasant flight"
20 reviews Peter Xie (Australia)
I have not flown China Southern for many years due to frequent flyer alliances and previously poor experience. I flew in this instance on a Codeshare with Qantas from Sydney to Guangzhou. I was pleasantly surprised at how much they have improved. The day-time flight was a very good experience, on the upper deck of the A380. The upper deck was quieter, and the service was prompt. The stewardesses were friendly, courteous, and some even have an element of cheek that I hadn't seen on Asian airlines. There was a good amount of leg room and it turned out to be quite comfortable. There was a much improvement in the selection of entertainment on individual screens, although they were on the small side compared to other major airlines. The food is reasonable, and cooked to the perfect amount: vegetables were still crisp! There was two hot meal services on this flight. The only minor drawback was the fact that my luggage was not tagged as priority, despite using priority check-in with my Oneworld Emerald status (Ticket bought through Qantas under a QF flight number). However, this was an understandable oversight, especially given what otherwise has been a very pleasant flight: a much better experience compared to the Qantas A380 flight back from Hong Kong.
| Aircraft | A380-800 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | SYD to CAN |
| Date Flown | December 2015 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seating was comfortable"
Brian Merritt (Australia)
Melbourne to Guangzhou with China Southern. The flight attendants were very courteous, friendly and accommodating with requests. Food and service were excellent and seating was comfortable. Information screen was faulty showing distance and time to Australia instead of China, information reversed.
| Aircraft | A330-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | MEL to C AN |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very pleasant flight"
H You (Taiwan)
Given a free upgrade at the boarding gate to Business class (from economy class) and had a very pleasant flight from Guangzhou to Amsterdam! The food has improved in the past few years. I had a dinner and a breakfast during the 13hr flight. They were both surprisingly good. Flight attendant were very nice during the trip.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CAN to AMS |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"could not reserve seats in advance"
A Brok (Netherlands)
On my trips to and from Guangzhou I love to travel with China Southern - great service and personal. On this round trip I had two CZ flights. One from Seoul to Guangzhou and on from Guangzhou to Amsterdam. On all flights I could not reserve seats in advance, and with CZ this seems to be as good as impossible, which for me as a frequent traveler is rather uncomfortable. I hope steps can be made by China Southern Airlines to find improvement in that field to add to their total service package and increase attractiveness.
| Type Of Traveller | Business |
| Seat Type | Business Class |
| Route | CAN to AMS |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very attentive and friendly"
Pat Hitchings (Czech Republic)
Seated in seat 50A on China Southern Airlines from Guangzhou to Amsterdam, the flight was fine, food was actually good, aircraft was clean and serviceable. It was 12 hours in economy so there's not a whole lot of great stuff I can say here! The cabin crew though were amazing, and they went that extra mile to make my long journey enjoyable by simply being very attentive and friendly. More so than I've noticed on other airlines.
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to AMS |
| Date Flown | March 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
