"professional performance"
TaiLi Zhou (China)
✅ Verified Review | London Heathrow to Guangzhou on 5th January. Overall it was quite an impressive journey. It was Boeing 787-8 and it was quiet and the air was not so dry compared with other aircraft. The food was a bit disappointing but acceptable. What impressed me most was the professional performance of the cabin crew. During the flight there’s was an old lady who suffered severe headache soon after takeoff. The cabin crew tried to reach for a doctor on the plane, luckily there was a doctor on board. Throughout the flight the cabin crew kept staying in touch with the doctor and monitoring the condition of the lady.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | London Heathrow to Guangzhou |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"seat was not soft enough"
1 reviews Juanjuan Dai (New Zealand)
✅ Verified Review | Wuhan to Auckland via Guangzhou with China Southern. Food was not good and overcooked. Seat was not soft enough, and the blanket is not long enough - and I am only 162cm high. Service was nice and friendly, and they are very sweet and thoughtful, they can catch a little thing even you did not ask for it.
| Aircraft | Boeing 737-800 / 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Wuhan to Auckland via Guangzhou |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"staff made me really disappointed"
G Tang (New Zealand)
✅ Verified Review | I flew from Auckland to Guangzhou on 29 November with China Southern Airlines. The cabin staff made me really disappointed and did not answer questions. They forgot my requests - I asked for one more blanket but the cabin crew said no and went away. During the flight I felt no smiling or communication. Also the lavatories were dirty. Disgusting smell. I have experienced this airlines so many times and this was the worst time in cabin service. Other than the =service, the food was okay. In-flight entertainment was good. I recommend China Southern Airlines for value for money.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Auckland to Guangzhou |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"positive attitude was prevalent"
Joshua King (New Zealand)
✅ Verified Review | Guangzhou to Auckland. Thoroughly enjoyed my flight thank you. The staff were great and catered happily to my requests, good movie selection (really enjoyed the movie War Dogs) and I actually enjoyed the food that was served through out the trip. The staff on board were helpful, kind, professional and not afraid to laugh. Their positive attitude was prevalent throughout the flight. Thank you China Southern Airlines for making it a pleasant trip back home, great food and entertainment at an unbeatable price. Value for money.
| Aircraft | Boeing 777 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CAN to AKL |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"service at Guangzhou was so bad"
S Jureeta (Canada)
✅ Verified Review | We booked a round trip Vancouver to Delhi via Guangzhou. The service at Guangzhou was so bad. No one speaks English and everywhere they had Chinese language, so there is no way you can know where you going. On the way back the flight from Guangzhou got cancelled and the staff had no clue what was going on. It took almost 4 hours struggle to get out to the hotel, and then there is a struggle for buses for hotel. There is not enough buses and everyone is standing in the cold and staff has no clue what to say to passengers.
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Vancouver to Delhi via Guangzhou |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"very patient to provide services"
Tangsheng Peng (United States)
✅ Verified Review | New York to Guangzhou. Due to the snow storm, the flight was delayed for about 1 hour, but we were provided information consistently. The crew members are very nice and friendly throughout the 16-hour flight and the cabin and bathrooms are kept clean. The stewardess in my cabin was specifically nice, smiling all the time, working very hard, and very patient to provide services to all passengers. This was definitely a nice trip!
| Aircraft | Boeing 777-300 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | JFK to CAN |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"choose China Southern next time"
40 reviews Jiaxin Kuang (China)
✅ Verified Review | I flew Auckland to Guangzhou with China Southern Airlines CZ306 on 2nd January 2017. I sat in seat 51K which was beside the emergency exit. The boarding was on time and the plane took off on time. The food onboard was satisfying. Cabin crew was friendly and helpful, and their smile were very kindly. I must say that I will choose China Southern next time!
| Aircraft | Boeing 777-300ER |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | AKL to CAN |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"the cabin staff were great"
Xue Tang (New Zealand)
✅ Verified Review | I flew from Auckland to Guangzhou on 18th December with China Southern Airlines. The cabin staff were great and cared about my requests. Good communication and response. They cleaned the lavatories. They asked us if we need more water, juice or soft drink and asked how we felt about their service. It was the best time that I have experienced China Southern Airlines. It would be better if they have cabin WIFI.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | AKL to CAN |
| Date Flown | December 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"comfortable seat and efficient service"
A Wong (China)
✅ Verified Review | Chengdu to Beijing. Widebody A330 flight but quite full due to holiday, and I paid double what I paid on the outbound trip. Quite comfortable seat and efficient service, with hot snacks and drinks served free and checked luggage unlike in Europe. Smooth flight and on time arrival. Again China Southern arrives at Beijing Terminal 2 and as such it is easier than at the huge T3
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | CTU to PEK |
| Date Flown | January 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"flight that exceeds my expectation"
A Wong (China)
✅ Verified Review | Beijing to Chengdu. A good flight that exceeds my expectation. Although I live in China my flights are mainly Europe continental, and it is good to see that a domestic Chinese flight is better than most European continental flights. For example, seat pitch is decent and service more than adequate. There is hot food too served free on a morning flight lasting only 2 and half hours. beverages were served twice. The flight is on time too. I chose to fly China Southern Airlines because it departs from Beijing T2 and it is less hassle than to negotiate through the huge T3, where you may 'walk for a mile' to reach the gate!
| Aircraft | A330 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | PEK to CTU |
| Date Flown | November 2016 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
