China Southern Airlines

✅ Verified Review | Auckland to Guangzhou. The cabin was clean and tidy. The lavatory was in good condition, however, it would be better to provide a face mist. The business class seats were comfortable and spacious, being able to be lowered to a flat bed. I was able to have a good rest and not feel too fatigued after the flight. I had hoped to see a divider between the seats for more privacy. There was a variety of food to choose from, and the portions were satisfying. Cabin crew were friendly, easy to communicate with, always ready to help when called for. There was an impressive range of movies and shows to choose from, keeping me entertained throughout the long flight. Overall, my experience was positive, and I would recommend flying with China Southern Airlines.

✅ Verified Review | This was a return flight from London to Christchurch via Guangzhou. China Southern offers several advantages over other airlines; two checked in 23kg bags and a free hotel if the stopover is more than 8 hours. I found the food on these flights to be quite palatable - some nice fish with rice and a black bean type sauce, an egg & bacon roll for breakfast, out of Christchurch and beef with a slightly spiced sauce and some vegetables, followed by fruit, and an omelette and corn and potato fritter for breakfast, out of Guangzhou. The food and drink selection is not great but I have had much worse on other long haul flights and China Southern's seemingly improved offering is perfectly adequate, and for someone who enjoys Asian type foods. For comparison, my experience of BA's economy class is that their food is far worse (often inedible) on long haul flights. But China Southern serves the worst coffee I've ever had anywhere! On the Guangzhou to London flight an amenity kit was provided in a little navy-blue toilet bag, with toothbrush, comb, eyemask and earplugs, to my surprise. The range of inflight entertainment was not vast, but I found a couple of films I hadn't seen and there was enough to keep me amused. The touch screen was very unresponsive to use on the second flight and my own noise-cancelling headphones didn't seem to work vey well with their system. I found both flights quiet, and the mainly Chinese and Asian passengers were extraordinarily well-behaved and polite, as were the delightful and helpful cabin crew. All the cabin crew I met appeared to speak at least some English. I also heard an announcement that said Chinese laws apply and a general warning that anyone causing trouble could be prosecuted, which I've never heard elsewhere on flights. It might help account for passenger's demeanour. The cabin pressure in 787's really does help stave off jet-lag. I feel almost normal after 2 days back, whereas in the past on other flights to NZ I've suffered for weeks. The real downside of these flights is the terrible seat pitch and the discomfort this causes. I'm 174cm tall and I feel that anyone much taller would suffer considerably. If the person in front of you reclines their seat, you have to recline yours or be squashed with the IFE screen 6 inches from your face. Seat pitch should really be regulated internationally to allow enough legroom for passengers. I found the seat width ok, though the seat was very hard. Being forewarned about that, I took an inflatable seat pad with me, but I was in pain throughout the second flight. I had hoped to do some shopping in Guangzhou but the range was very limited and expensive - good for small gifts and Chinese tea but no electronics to speak of, and very limited duty free drink brands.

✅ Verified Review | Christchurch to London Heathrow via Guangzhou. China Southern Airlines provides a relatively cheaper flight from UK to New Zealand, with the benefit of the relatively new, more comfortable Boeing 787s. Cabin crew were friendly, although there are a limited number of English speakers, a non-speaking crew member will find one who can help. Economy food was okay but not great. In-flight entertainment is okay, but not vast in range.

✅ Verified Review | San Francisco to Singapore via Guangzhou. A very joyful flight with China Southern Airlines. My husband and I took this company for cheaper ticket than other airlines. After boarding the flight attendants arranged luggage for us. A Boeing 787 aircraft with the latest entertainment and business class configuration. The cabin crew told the connecting flight info that let us pass the customs quickly. Also the reason we choose China Southern is the great transferring issues in Guangzhou. Of course the cabin service and meal was satisfactory.

✅ Verified Review | Paris to Melbourne via Guangzhou. The crew try their best to be helpful but their grasp of English was poor for a company providing international flights. There was no Diet Coke or Coke Zero on either of the flights I took. The choice of food was quite poor and I don't think that fish is not a good choice for such a tight space.

✅ Verified Review | Rome to Manila via Wuhan & Guangzhou. The 787 was a little tatty and the seats uncomfortable for a long haul flight. The food was quite tasteless and the entertainment system average. The staff were friendly. Within an hour of arriving at Wuhan, the plane diverted and about 10mins later we were told that we couldn't land at Wuhan due to bad weather so we were diverting to Zhengzhou. We landed and sat on the plane just outside the terminal for more than 5 hours. The staff seemed underprepared and spent some time out of sight at the front of the plane. When we got to Wuhan we were told that the plane would leave again for Guangzhou in an hour. After passing through security and into a waiting area nobody including airport staff were sure what we were doing there or what to do next. We then had to wait more than 3 hours more to reboard the plane and more than an hour on the plane while they waited for additional passengers. By the time we got to Guangzhou we should have been in Manila so had to spend the night there (at the airlines expense). The last decent meal we had was 3 hours before reaching Zhengzhou, in the next 12 hours we were only given a couple of bread rolls and a packet of peanuts, there was no opportunity to buy and food during that time. We already had boarding passes for the next available flight and the rest of the journey was ok. Not once was there any apology for any inconvenience caused.

✅ Verified Review | Los Angeles to Singapore return via Guangzhou. Other than the language difficulties onboard with the flight attendants (though they were always friendly and polite), everything was more than satisfactory. The flat seat beds were very comfortable, the noise level was the best I've ever had, the food great and plentiful, and there were lots of movies to keep me occupied on a very long flight. The hotel (Pullman) was conveniently located outside the terminal, and the rooms was great! It included a buffet breakfast which was extremely good, especially the Chinese offerings. For the price, I found this entire trip an excellent value for services and amenities offered. Also, the lounge in SIN was fantastic, with great food, plenty of reading material, and excellent massage chairs! The lounge in CAN was good as well, with nice loungers upstairs with a direct view of the runway.

✅ Verified Review | Phuket to Vancouver via Guangzhou. They changed our flight (canceled our previous one) giving us notice midway thru our trip that they changed the flight to 4 hours earlier (causing us to miss a night at the hotel we paid to stay at). We get here today with our new tickets they sent us. When we go to get our boarding pass that's when it all goes sideways, they say they can see on the computer we paid for the tickets, there are empty seats and they see our names, but because there's a computer glitch and our ticket ID is not matching with what's on the computer they won't let us board. Our travel agent talked to them confirming these are valid tickets, there is no getting thru to the China Southern Airline staff. We tried being very friendly, but we got firm and to the point because we weren't getting anywhere - we were just pushed aside and literally ignored when we were being nice. The manager then put her hand up at us and then blatantly ignore us (previously she would pretend to hear our concerns as she would not make eye contact, smirk and just repeat "buy a new ticket"). We are now stuck in the Thai airport.

✅ Verified Review | Frankfurt to Changsha. An A330-200 and the air was not so dry compared with other aircraft. The flight was quiet and we only had slight turbulences. The food was very good, we tried both Chinese food and Western food. What impressed us was the professional performance of the cabin crew. We appreciated the service and friendliness. The business class seats are very comfortable and we could sleep some hours. When we arrived in Changsha a team member of China Southern was guiding us to find the right way to the gate for our next flight.

✅ Verified Review | Guangzhou To Paris. The cabin service is step forward since for many aspects like the English skills, service capability. The flight attendants help you when you ask them. But the meal quality didn't make any improvements in my opinion. The air fare is still competitive.