✅ Verified Review
| In October 2016 my colleague and I flew China Southern business class to Amsterdam from Auckland via Guangzhou, for approx fourth time in 3 years (and second time this year). Overall it's good value for business class travellers, with the odd minor annoyance. The 12 hour leg from Auckland to China is generally not full but often the European leg is busier. The quality of cabin service is highly variable depending on English skills and training of staff. One annoying feature is the preferred meal selection are very seldom available, and the remaining meal choice can be quite inedible, and in general insufficient numbers of best meals are allocated (eg China Southern Beef noodle soup, and Al Brown designed meals). This seriously needs sorting out as paying business class flyers should get their choice of meals. Allegedly you can pre book meals on the China Southern website but how many business class travellers have got time to muck around with this, especially when the website is really hard to navigate. The flight connections to and from Auckland are not that great either, with 6 to 8 hour stopover in China which extends the trip substantially. The VIP bus from the plane is a good service, as exiting make sure you follow the hostess carefully to the transit desk area. However, the China Southern International lounge is disappointing (unless you are able to get into the Elite section) as the air-conditioning cannot cope with the heat and humidity, and lounge staff are disinterested in general, and slow to clean the showers and make these available. However, these annoyances aside the business class lie flat seats are damn good and timing reliable so it's simple to get a good sleep and arrive in Europe for business relatively refreshed at 0645 Monday - for half the price of AirNZ business class ! Encourage competition on business class flights from NZ, and give them a go.