✅ Verified Review
| Beijing to Amsterdam return. It was a mixed experience, flying with China Southern. There were good and bad things and I’ll start with the bad: On the outgoing leg of my flight, I left my rather expensive noise cancelling headphones under my seat as I exited the plane. I was seated all the way in the back of the plane (in economy) and I was one of the last passengers to leave the aircraft. An hour after disembarking I realized my mistake and immediately contacted the staff in Amsterdam airport. They told me to file a report with the lost and found office, which I immediately did. A week later, nothing had turned up. I called the lost and found office to double check, but there was nothing. I called China Southern but nobody picked up so I emailed them instead, with no result. So how is it possible that a pair of $400 headphones can disappear like that? Since I have no proof, I cannot say that a certain group of people stole my headphones, but I do find it very very suspicious that an expensive item like that can simply vanish from the plane. The worst part is how China Southern handled the episode. I emailed them, describing my experience, only to receive a standard copy and paste response, saying that nobody would ever steal from a plane. All my following replies to the email were just ignored. No response at all. The return leg of the flight was better, but that was mostly because the staff in Amsterdam bumped me to premium economy, which is a lot nicer than economy. I can’t say if it’s worth the money, since I didn’t pay for the upgrade, but I will say that it was a very nice experience. The seats were bigger with more leg room, way more comfortable than economy and even the toilets were more spacious. The crew were mostly friendly and nice, but their limited English wasn’t so fortunate. I had a headache and asked slowly and clearly for an aspirin, which was understood as ice cream by two different flight attendants. I then told them I had pain in my head and pointed at my forehead, after which they brought me a small free toiletry bag. When I finally found someone who was able to understand me, I was told that they didn’t have any aspirins, because it was a serious drug. Somehow this isn’t a problem with other airlines, though. China Southern had free wifi available on the return leg of the flight, which is a great bonus, but in reality it was extremely slow and on top of that it was the Chinese version of the internet with no access to google, gmail, youtube, facebook, instagram or any of the sites that westerners use. So all in all, a mixed bag. The flight experience was pretty standard in economy and pretty great in premium economy. But my expensive headphones that simply vanished on the plane, and the complete lack of any kind of assistance from China Southern, left me bitter and I will look elsewhere next time I book a flight.