China Southern Airlines customer review
Sunguo Hao (China)
Shenyang to Guangzhou and Guangzhou to Sydney February 2013. Overall excellent value for money. Flights were on time along with my bags food good and service attentive although English language not always good. IFE poor. Transfer in Guangzhou not that easy: Outbound took 2.5 hrs to get short stay permit to transit for 19 hrs but then taken to Pullman Hotel which was great. Return flight permit no problem but transit hotel was Good East which was dreadful so spent most of the time in the business lounge which was good. Seats spacious and comfortable - converts to flat bed.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Leslie Lau (Hong Kong)
CAN-CDG and LHR-CAN in Business Class. CAN-CDG on an A330-200 not new but properly managed. Business class seats are not fully lie flat but angled flat beds and a bit small to me. When I boarded the cabin crew greeted me. Service was attentive and they kept refilling my glass. I reserved a special meal and it was good. As we all know the in-flight entertainment of CZ isn't that impressive but I have my Pad. Good Skyteam transit experience in CDG for my connecting flight to CPH but the AF lounge was packed! LHR-CAN on another A330-200. Not full again so it was another quiet trip food was good and service was still great. Again return from China to Europe (including a round trip ticket to CPH) in business is the cheapest ticket I can get CZ might not offer fancy in-flight entertainment nor great food like CX or TK but they offer you a comfortable seat with great attentive service. I will definitely travel with CZ again in future.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Anthony WU (New Zealand)
Premium Economy from CAN to AKL return. Leg room in PE cabin is more than adequate. As both flights are over-night flights (more than 11 hours flying time) extra leg room can make your journey a lot more comfortable. Check-in in CAN is a bit chaotic as CZ did not use the air-bridge. However in AKL it was much nicer and organised. Priority boarding offered to PE customers. Average IFE (Limited choices of English movies and the selections are not on par with SQ CX NZ and the like. However the system is more than adequate for a Chinese-speaking traveller as the choices for him/her are sufficient). Catering onboard is acceptable. No English announcement from the Captain/First Officer. English skills of the cabin crew need to be improved. Overall two pleasant flights with relatively cheap price. I would recommend CZ if the quality of IFE is not on your top list when you travel.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Sharp (Australia)
SYD-CAN-LHR in Business class. SYD-CAN on old A330-200. Business class seats are not fully lie flat but angled flat beds. China Southern should really deploy newer aircraft's like the A380 or new A330 on this route. When my wife and I boarded in SYD we were met with an Australian flight attendant who greeted us in very good English and showed us to our seats. Service was excellent flight was not full in business class. Extra blankets given and my wine glass was never empty. Food was average but dinner was also provided in the lounge. Dessert was terrible but fruit platter was a nice touch. CAN-LHR: New A330 2 small business class cabins separated by lavatories and galley gave the feeling of intimacy and privacy. Lie-flat seats were very comfortable. AVOD was good with 7 English movies and different TV shows. Service on the London leg was terrible no Australian cabin crew and only Chinese crew their English was bad and their service seems pushy and rushed. Food was inedible. The beef was overcooked and my wife had prawns that were not at all appetising. CZ has a long way to go before they can be called a 4 star airline in my eyes. They should have more English speaking crew on flights and should provide lie flat beds in business class but then again $4400 return in business is the cheapest ticket I have found so far to London so I would definitely recommend them for this reason!
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
J Muller (Australia)
Flew MEL - CAN - KTM return. As per previous reviews CZ lacks inflight entertainment. Took IPad with movies so no problem. Overall service was good food is a little bland however flight attendants were relatively attentive with plenty of drinks on offer particularly warm water(?). Flights were all on time and planes were relatively new.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
R Cleary (United States)
Shenzhen to Shanghai. Check in at Shenzhen smooth as usual friendly and efficient. Lounge is available and acceptable. Hot Food and Drinks as well as wifi and English Newspapers. Flight was delayed due to ATC in Shanghai. No announcements in English even though half of the flight were westerners. Once on board the seat was like a rock. Not comfortable at all but at the end of a long week I just wanted to get to Shanghai. Flight attendant provided great service food choices were good and filled the void. Drinks and dessert were of good calibre. Good value for the money for flights in China.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
M Wu (Taiwan)
Shenzhen to Taipei. At airport check-in and security-check was fast the international terminal is small but nice. All flights were boarded by shuttle bus. The plane was an A321 and the premium economy class is good. Perfect legroom and helpful staff. Food is pretty good but there is seldom choice for drinks.
| Seat Type | Premium Economy |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
T Foecke (China)
Shenzhen to Beijing. When it looked like a delay was possible they arranged for us to move to another gate where a back-up plane was ready. I was greeted by name by flight attendants. One even stopped to give me a small Chinese lesson so I could order my food in Chinese! I found the food simple but delicious. At check-in a young lady directed me from the general area to a special lane for Sky Priority members which I had forgotten. The check-in was very fast and there is a special line for security as well which was nice.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
A Hilton (China)
Beijing-Amsterdam-London. The seat of economy class is comfortable which i think is the most creative part of the fight. In addition the staff on the plane and the girl who checked in for us are very nice. But the entertainment on the plane is a little monotonous.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
W Segato (China)
Shenzhen-Hangzhou-Shenzhen in First Class. Checkin very fast and staff helpful. CZ lounge very nice and quiet. Priority Boarding perfect. The crew speak good english. Comfortable travel at a great price. Food and drinks delicious enough.
| Seat Type | First Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | N/A |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
