China Southern Airlines customer review
J Curtain (Australia)
Xian to Chengdu 11 May. Nice modern 737. There was a delay of over 30 minutes. They served some water and a small sandwich while we waited. Once the aircraft departed there was no service at all. Most of the staff stayed seated until the plane was due to land. There was no food or drink served. Not even water. Not really good enough for a 4 star airline.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
J Curtain (Australia)
Taipei To Guilin 1 May. The service was quite good as was the meal although it was quite small. There was no IFE which was a pity for an international flight of nearly 2 hours. The 737 was new and well maintained.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Raymond Xie (Australia)
Flew CZ325 from Guangzhou back to Sydney on 9th May 2013. The whole crew were friendly I seated in 37K. One of the passengers in front of me had a heart problem and crew reported to the purser the purser seemed experienced broadcast for a doctor on board and stayed with this passenger. He was very professional. Food is ok but not brilliant inflight entertainment could be better. I am an elite plus member with skyteam and a frequent flyer. Would fly again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Lorenzo Cheung (Australia)
Domestic flight in China from Harbin to Beijing. Booked the ticket at noon on the day of departure. I still got 20% off the price. The service was ok the dinner was awful as usual. Chicken rice and beef noodle. Airbus A320 is kind of new but it has no individual entertainment system just a few common used televisions over our heads. Barely nobody watch that. The whole flight was average.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
H Truong (Australia)
Round trip Melbourne - Guangzhou - Melbourne. Leg room is good. However service is bad. The airplane equipped with some big screen TV (not individual LCD like other airlines) with no sound and you have no choice but to watch their chosen programs. However on my trips the TV was not working. When we complained to stewardess she acknowledged the problem but did nothing to fix it. Not even an apology. No music channels provided. On the food front if you are Asian then you will get either rice or noodle automatically (unless you complain and request Western food). It also the only airline serves beverages that are not chilled. Even beer is warm. I don't think I'll fly with them again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | no |
China Southern Airlines customer review
G Huang (Australia)
One of many business class trips made on China Southern. I must say that the seats on business class are of old design and not as comfortable as some newer designs since it cannot go to 180 degree as yet. The cabin crews were friendly as usual but you can also sense some are really inexperienced. Overall all my flights total 4 of them being Melbourne - Guangzhou Guangzhou - Beijing Beijing - Guangzhou and Guangzhou - Melbourne were all on time. I was happy with the experience.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Nick Parkes (United Kingdom)
LHR-CAN-AKL. Flew both directions Business Class in March 2013. New A330s with flat bed. All flights were extremely comfortable and landed ahead of schedule. As 3 flights were overnight I didn't bother with the IFE too much. Bed was comfortable so I slept most of the time. Disappointed the in-flight map only worked on LHR-CAN flight but that's just something I like. Staff were very courteous and I didn't experience any particular language problem. Food was plentiful. After a couple of flights it was easy to pick and choose the courses you wanted. Service in Guangzhou in both directions was great. I was met at the door of the plane by airport staff marched through transit and within ten minutes was sat in the business lounge which I found pleasant and uncrowded. Plenty of relaxing chairs. I will definitely use them for the Australia/New Zealand run again just for the out and out comfort of the seat/bed alone not forgetting the unbeatable price.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Marianne Linn (Australia)
Two flights - Tokyo to Guangzhou and Guangzhou to Sydney. Although limited movies this was easily overcome by bringing an ipad. The food was equivalent to airline food pleasant but not great. The staff were very helpful and courteous at all times. I would book again.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
T Jaeger (Australia)
Flew Sydney to Guangzhou return in economy. Flight leaving Sydney and Guangzhou about 30 mins late. Food was notably better out of Sydney (OK) than Guangzhou (Terrible). However both ways the food was not hot (just lukewarm). Out of Sydney the hostess served me coffee in a plastic cup rather than in the coffee cup on the tray (odd). It appears on flights to and from Australia they have employed 1 native English speaker as cabin crew. The cabin crew friendly and reasonably efficient. The cabin (A330) was not well maintained. My seat on the return leg to Sydney was broken and the bathrooms were the dirtiest I've seen on my travels. Entertainment is very limited (bring your own). While my review appears mostly negative I think they do offer value for money.
| Seat Type | Economy Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
China Southern Airlines customer review
Z Zhen (Australia)
The ground staff were very attentive at YVR Vancouver airport. YVR-CAN-PER went very well. The lounge at YVR was okay as was food. Boarding efficient. Chief Purser in flight was also very friendly attentive and patient on board.
| Seat Type | Business Class |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat / suite
In-seat &/or USB power
Onboard WiFi
Audio / video on demand
On demand dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 31-33 ins
Seat width : 17.2 - 17.5 ins
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
