China Eastern Airlines

✅ Trip Verified | Chengdu to Nanjing, very good experience. During the flight. I got sleepy and I cannot find my glasses. Cabin crew help me for finding. The cabin crew never give up when I all ready dropped. At last they find it. I quite appreciated about this. Thanks a lot for their help.

Not Verified | San Francisco to Shanghai. Every aspect of my experience with this airline is 100% frustrating. I completely regret everything about this flight. Even before my flight I could see that it was a mistake to choose this horrible airline. Booking has been difficult, the website is broken. Trying to fix my ticket requires a call to customer service - which means losing hours out of your life on hold. Once I finally got through to a customer service representative, they were useless to the point of idiocy. Thanks to their broken website and miserable CSR's, I was unable to select my own seat, resulting in my entire family being spread around the aircraft, my children sitting alone in center seats between two strangers. My family checked four bags. One of which was lost and another was broken. I haven't filled out a claim form yet for the lost bag, but I already know that the customer service team is staffed by subhuman, uncaring scumbags. Judging from other people's comments, I will never see my luggage again. This lost bag has had a pretty bad effect on my vacation. My children are crying. Thank you for nothing, China Eastern Airlines, you pile of garbage.

✅ Trip Verified | Los Angeles to Male via Shanghai. I was a bit skeptical of flying China Eastern but I will have to say I was very pleasantly surprised. The crews on all four flights where great. While their English wasn't top notch it was better than my Chinese so have to give them points for that. Service was decent if a bit more subtle than say CX or SG. Food was on par with US international long haul in business, but did notice the crew tended to not give the non-Chinese passengers the Chinese snack option. After the second flight I realized this and ordered the Wonton Soup as my snack on the remaining two. The seats where fine, again on par with standard long haul business even if the cabin was a bit warm. Couldn't figure out how to get the WiFi to work and yes we did register prior to boarding with their app. We did the 144-hour transit Visa and spent a couple days in Shanghai before heading to Male. Was laid out in easy to follow signage. On the return we did a longer layover and the Lounge in the new terminal was good. It did tend to get crowded in waves over the course of our 6 hours there. My only gripe was none of the showers where operational because “new and water no good yet”. But all in all, have to say it was certainly worth the money and would fly them again.

Not Verified | Shanghai to London. Awful experience. Rude staff with absolutely no customer service. Food inedible. Poor choice of films for such a long flight. Only saving grace there was adequate leg room. It would seem that there is no customer service training given or the staff simple do not care. I would not recommend this airline

✅ Trip Verified | Gatwick to Shanghai. Check in was efficient. Nice new plane. Welcome on board was standard for business class travel. Seats and beds were very good. Service was excellent throughout, as was the food. I ordered fillet steak - a good test, it was delicious, pink in the middle. No issues at all, so I am surprised by negative reviews. IFE was a disappointment for a UK passenger.

✅ Trip Verified | Kuala Lumpur to Vancouver via Shanghai. Ever get that feeling when you realize that you are a fool for making a certain purchase? That's China Eastern Airlines. Horrible food. Rude staff. Poor service. Uncomfortable Seats. It's like they take pride in giving awful service. The only good thing I can say is the seats were cheap but having said that, you will get much better value paying more for any other airline.

✅ Trip Verified | Shenyang to Shanghai. I was scheduled to fly to Shanghai on 9.6 at 1:15pm. The airline informed us that our flight was delayed due to weather (typhoon Lingling). We didn’t get on board until 2:30pm. After getting on board, the captain announced that we didn’t get permission to take off from PVG due to weather issue. However, there were 4 other flights to PVG scheduled to take off between 12:00pm and 3:00pm, all of which were able to take off before 4pm, including one flight with Shanghai airline, which is owned by China eastern. I would have no problem with being delayed. However, flights scheduled to take off before and after our flight were able to take off, and some even took off right after the announcement from the captain. I am questioning the real reason that we are getting delayed. Also the in flight meal is plain as usual.

Not Verified | Los Angeles to Shanghai. The worst airline ever, the customer service is very, very bad, they cancel flights as they like, and often they sell your seat in the plane to someone else and they tell you that you are late for the flight and the plane is then at the airport, the worst thing I've ever met was Shanghai Airport. Neither respect the mother nor the child. They keep us in China for five days with my twin children without apologizing.

✅ Trip Verified | Wuhan to Taiyuan. The experience was not that good. It is a mid-night red eye flight, however, the cabin is so noisy and none of cabin crew come out to maintain the order. The snack means just a pack of peanuts.

Not Verified | Auckland to Paris via Shanghai. Airplanes are relatively new but the maintenance on board is low. Broken USB charging plugs, broken remote control for the entertainment system, broken headphones jack, broken lock in the lavatory etc. It is worse especially due to the fact Chinese airlines do not allow you to use power-banks onboard. Means you can't use your phone as an alternative for long. Another part is the service, China Eastern provides very basic service, not to say rough. It is all very technical without any understanding of what service means. Don't expect a smile or nice gesture, you won't get it. One lovely thing is the free WIFI access on the flight, but it is so restricted to western site that you can forget about Google, Facebook, VoIP, most messaging apps, Yahoo search etc. Eventually, when I arrived at my destination, I've noticed major damage to my suitcase. I've reported the damage, filled up a form, send several emails etc, 3 months passed and I haven't got any compensation yet. China Eastern doesn't answer online, they don't respond on Facebook, on their website or to emails. They are practically not there. Dreadful service!