China Eastern Airlines

✅ Trip Verified | Sydney to Rome via Shanghai. First of all i need to shame Qantas for selling me this flight via their reward system. As a platinum frequent flyer im deeply disappointed you associate yourself and expose your customer to this airline with sub-par services. We started the journey from Sydney in a very small cramped economy seat. If you are taller than 178cm and weight more than 80kg then you are going to feel squashed in their economy seats. The staff barely speak any English and leave us stuck in our seats without water or liquids. The inflight entertainment is sub-par. Mostly Asian films. The food onboard was horrible. Absolutely inedible and tiny tiny portions. No snacks offered during the flight. China Eastern airlines also didn't recognise my platinum status at the airport in Shanghai and therefore i was not allowed lounge access. To top things off, they lost my luggage. It never arrived in Rome. I had booked my luggage straight through from Sydney to Rome at the checkin desk and had my luggage receipt handy as proof. Apparently it will take at least 3 days to find my bag and no compensation offered. I have no spare clothes, toiletries or shoes. I was just given a reference number and told to wait and hope. Qantas should not be associating with this airline and nobody who is expecting a decent flight with good service should ever fly China Eastern, I'm devastated and disappointed.

✅ Trip Verified | Hong Hong to Budapest via Shanghai. Flew on A320 on HKG to Shanghai while in a newer B787-9 on the long haul to Budapest. China Eastern marketed flights. The long haul leg was flown by their daughter company Shanghai Airlines to Budapest. Amazing experience, pure adventure. Bought this ticket some months earlier for the high season to Europe as a huge bargain for 347 USD including 2 x 23 kg of luggage which is welcomed near X-mas. It costed me in addition positioning and depositioning flights to which I volunteered as I needed the extra miles for my elite status. However, I was notified (2 months before travel) by my online travel agent (Travelgenio), that the return flight from Budapest was preponed by 1 hour. Then, I was forced to change as I would not be able to arrive in time for the new departure. I then decided to change plans completely and celebrate New Year in Budapest instead of Vietnam. Thus, I postponed my return travel from Budapest by 3 days. This was done by emails to the Travel Agent (no response) and then phone calls to Ch. Eastern in Brisbane and Shanghai. Eventually, it went smoothly and I was changed to my wish without added costs (apart from changing onward flights beyond Hong Kong with another airline). That even allowed me to do another, cheap detour to Hanoi on my way back to Hue. The homepages of China Eastern and Shanghai are difficult to penetrate and to book or change bookings from. Unless one has a Chinese telephone number. However, 10 days before departure I could access seating and chose freely my favourite seats, even got 1 of 4 legs in exit seat. However, one cannot access the entire booking unless registered with CE’s flyer program in which I am not interested. Apart from that it was a good adventure: a complicated travel where everything could have gone wrong, but all went smooth. Arrived in Hongkong early and was able to check-in 6 hours before departure as the airline have many departures daily. No queues at the check-in and the ground staff were good and answered questions though fearing speaking English. Two BPs issued immediately. Flying HKG-PVG is considered as international flights though it could be considered as domestic. That give the advantage of not leaving transit while leaving HKG and passing PVG. First flight was on an aged A320. Extremely controlled and organised priority boarding at gate where all business and elite flyers were boarding entirely before the remaining passengers. Onboard, newspapers and 10 channels of music were offered (bring own headset). Shared monitors showed some educational movies. Food was limited to a tidy pack of biscuits. Drinks were unlimited (water, tea, coffee, beers), but only for 1 hour out of the 2½ hour long flight: during ascend and descend all services were closed down until 40 Minutes after kick-off and again 40 Minutes before landing. That leaves passengers with very limited time of service. FAs were fine. The second flight were by Shanghai Airlines’ Dreamliner. It was a very positive surprise and was faultless. Modern aircraft, good food and service, 2 hot meals offered at dinner and then again at breakfast. Frequent drink rounds. Button calls answered quickly and needs were addressed instantly. Individual IFE on touchscreen monitors was very easy and quick to operate with a good number of Western and English translated movies. Toilets clean. Both flights took off earlier than scheduled.

Not Verified | I found a really good deal on business class flights to Singapore from Chicago. I was very leery at first due to some of the reviews but I had a very pleasant experience. The staff was helpful and the plane was nice. Dealing with the US customer service to pick seats etc is a little frustrating but overall I have no real complaints.

Not Verified | Special Needs for a Wheelchair passenger by China Eastern Airlines is ignored during flights from Vancouver to Shanghai. The in-flight service between Vancouver to Shanghai has substandard meal service and inflight service staff ignore you to provide any drinking water. The shocking encounter is that the Shanghai Airport wheel-chair porter left me abandoned in the end-corner of the terminal because I did did not give him cash. The service support is a very poor, lousy and regrettable experience. I will never ever recommend anyone to fly with China Eastern Airlines again!

Not Verified | Chicago to Cebu via Shanghai. I had knee replacement 13 weeks prior to this trip so I ordered and paid extra money for bulkhead seats. Upon arrival in China my knee was sore and swollen so I asked for a wheelchair. I was promptly told no, you don't need a wheelchair. On the return flight we did not get the bulkhead seats I paid for. I asked for an upgrade or a refund for the last leg of the flight. I was told the plane is full and that to get a refund I need to call this number. I took pictures on the plane of 12 empty business class seats. I called the number and gave them the confirmation receipt and was I ordered the upgrade too long ago and their is nothing they can do now. They are rude, unprofessional and liars.

Not Verified | Shanghai to Bangkok. Save yourself some money and time, don't book with this airline! 1) They rescheduled my flight 3 times (all inconvenient times) 2) they didn't allow route changes when calling to change the flights they cancelled. 3) Their US office has 8-5 workdays so if you work you may not be able to reach them to change the flights they cancelled. 4) They finally cancelled my flight last minute and didn't provide any alternative options. Basically, they are a scam company and will make your life a living hell, stay away and book with a reputable airline.

✅ Trip Verified | Taiyuan to Shanghai. China Eastern has a dedicated check-in and security screening area at Taiyuan airport for business class customers, which is nice. However, the lounge was very small with no toilet. The aircraft cabin was similar to domestic short-haul equipment in the US, with recliners for business class. Cabin service was excellent. Meal was nicely presented, though I don't find it tasty. Overall, it was a decent domestic flight.

✅ Trip Verified | Los Angeles to Colombo via Shangai. In Shangai i was issued a boarding pass to Colombo. At the gate I was refused boarding stating that my Passport validity was only until March 2020. I requested that they let me go through & I will get help in Sri Lanka & I am a citizen of the US who will be in CMB only for 2 weeks. They refused to listen or help & used my return air ticket without my knowledge or approval, changed the date on it & put me on the return flight to LAX. Had this happened at LAX I could have got a refund on my air ticket. Now the Airline says the first leg & last leg of my ticket has been used & therefore they cannot refund. Any part of this air ticket was used only because the Agent made a mistake & did not do her job. You can't speak to anyone at Customer service as they are very arrogant & rude.

✅ Trip Verified | Chicago to Shanghai. Great flights. The plane was clean. I had a window seat in the far back of the plane. I spite of other comments, this area of the plane is quiet. Yes, it's near a restroom, but it doesn't smell, there was never a line of people, and in this area are only two seats near the rear so, lots of extra space to stretch out and stand around for a bit during the long flight. They provide a blanket and pillow and complimentary earphones. The seat backs have touch screen entertainment with movies, music, and games. I'd travel with them again.

✅ Trip Verified | Kathmandu to Seattle via Kunming / Shanghai. I flew to Kathmandu, Nepal with China Eastern without any problems. When it was time to fly home I was denied access to my return trip home. They said I needed a visa before I can leave Nepal since my layovers in China would put me over 2hrs in China. Instead I had to rebook a one way flight home some other way. I will never fly with this airline again.