✅ Verified Review
| Vancouver to Kathmandu via Kunming. In February this year, my husband and I found a great deal on a flight to Nepal for $903.61CAD. The flight was with China Eastern Airlines, booked through Flighthub. We thought it was too good to be true, we were right. Icouldn't find any reasons as to why the tickets were so cheap, so we purchased them and began to plan our trek through Nepal. The itinerary clearly stated 2 layovers, one in Vancouver, and one in Kunming China. We would fly Vancouver to Kunming China (arriving at 19:25) where we would have an overnight layover. Our flights to Kathmandu left the next day at 16:05. I made sure to research the Visa requirements for China and we did not require a Visa for this layover. I booked our hotel in Kunming for our overnight stay. Fast forward to our departure date. We flew from Edmonton to Vancouver without any problems. As we were waiting at our gate to board our flight, I was paged to come to the boarding podium (10 minutes prior to boarding). I was informed by the China Eastern attendant that my husband and I would not be allowed to board the flight as we did not have Visas for China. I explained to her that we did not need them as we were flying into and departing from the same city, and we were in China for less than 24 hours. She then informed me that there was an additional layover in Guangzhou, which put us in the country for 26 hours (2 hours over our time allowed without a Visa). I was furious and demanded an explanation as to how an additional layover (that makes the difference between being able to enter a country or not) was not listed on our itinerary. The attendant just shrugged and told us to downstairs to the China Eastern Air ticket desk. We watched our flight to China depart as we scrambled through the airport to find the desk. Upon arrival we were greeted with someone who I can only assume was a robot. We explained our situation numerous times and requested to be reassigned to a flight that could get us to Nepal. The attendant found numerous flights that would get us there, but refused to book us as she said we had to call China Eastern air even though we were standing right in front of her. The only thing she could say was "sorry" with a shoulder shrug, over and over and over. We called, and low and behold, we were transferred to another robot with three phrases "Im sorry" "I don't know" and "I can't." So as my husband attempted to sort things on the phone with the China Eastern rep, I called a Flighthub rep. The Flighthub rep informed me that this was China Eastern's fault and that they needed to fix the situation, while the lady at the desk is telling me that it is Flighthub's problem. The Flighthub rep asked me if he could speak directly to the China Eastern desk rep so I handed her my phone and informed her that he wanted to speak with her. She threw up her hands and kept saying "NO," refusing to take my phone. This went back and forth, each attendant blaming the other, acting like a bunch of children.. Meanwhile, the only solution that the China Eastern rep (on phone) had was that we could get on the exact same flight in two days from that time, which would leave us with the same Visa problem. Not a solution at all.