✅ Trip Verified
| Bangkok to Seoul via Yantai. I purchased a round-trip ticket from Seoul to Bangkok for my mother (cannot speak English with minimum tech ability to use a Smartphone) from China Eastern Airlines official Korean website. I also purchased the same Seoul to Bangkok, but only one way as I was going back to my work in UAE after Bangkok. My flight was 3 hours earlier than my mother's return flight. The ticket I purchased for my mother had 1 stopover each way: Seoul to ShangHai Pudong, ShangHai Pudong to Bangkok, returning Bangkok to Yantai and from their to Seoul. However, on 30 Dec, when my mother wanted to check-in at the CE counter, the airline staff said that this flight goes from Bangkok to Shanghai Pudong to Yantai to Seoul, and two stopover within China is not permitted, showed a piece of paper regarding transit regulation within Mainland China, therefore boarding is not permitted. Suddenly, there was magically a new stopover at Shanghai Pudong. This makes the Shanghai to Yantai leg a domestic flight. Seven passengers including my mother was denied boarding. CE staff did not provide any assistance, closed the counter and left, leaving these passengers stranded in Bangkok Airport. None of the Korean passengers had good enough English language skill to dispute with the Airline, and nor CE spoke proper English. Disputing with them would not yield any positive results anyways since CE staff do not care at all about customer grief nor complaints. Since I had left already to Dubai, my mother was all by herself and had to seek help from two other kind Korean young men (also same ticket) to purchase another ticket using their Credit card from a different airline to go back to Korea (direct flight BKK-ICN from EastarJet). This practice is practically a scam, since this Shanghai stopover was not shown during the website search, not shown in the receipt nor the itinerary email I received. Also the information that "two stopovers within China is not allowed" cannot be verified, and we don't know if this is true. My mother had to wait nearly another 24 hours at the airport as a result. If you cannot speak Chinese, forget about everything, even if they deny for no reason. This kind of practice should not be allowed. CE may look like an excellent budget airline: 30kg checked in Baggage, full in-flight meals, spacy seats. And you will save $300~600 per trip. But when it happens, it will happen to you, and you will be delayed and stranded with no options, no assistance, no staff to talk to and helpless. There's no rating to be given when an airline leaves pax stranded. Everything becomes irrelevant.