✅ Trip Verified
| Jakarta to Los Angeles via Shanghai. Ground staff in Jakarta did not tell me I should becollect my luggages at Shanghai Pudong airport, til the rude Transfer staff at Shanghai airport told me, meaning I have to exit the Immigration. They didn’t give me any paper, so the Immigration Officer lady didn’t let me out, she told me to get back to the Transfer desk ask for a boarding pass for the next flight. There were 3-4 staff at the transfer desk, no one understand what to do and directed me to the fist staff I met. That lady was still there talking on the phone again n talking to other staff, completely ignored me and other customers behind me. Finally, she left, changing shift I guess, the man gave me a piece of paper (flight itinerary). After second time in line, the Officer told me to fill in the blue paper, not the yellow given by the airlines, she pointed me to the back table, meaning I have to get it n back in line. Frustrated enough, at the third time in line, the Officer complained in Chinese and made a phone call to the Airline Transfer staff, I assume he did not give me a proper paper, took her n other staff to work on my paper, finally I got out. The trouble was not finish here. The lady at the next check in for transfer was not nice. After weight my luggage she told me to exit and go to the third floor to enter the departure gate. As I didn’t get what she said at the first time, I repeat what she said which was wrong. She yelled “go exit and go to the third floor”. What a nightmare experience at my first flight with China Eastern Airlines.