✅ Verified Review
| Beijing to Sydney via Nanjing. I checked in at about 12pm midday on 1st September at the Business Class counter in Beijing. The male attendant was very rude. He snapped at me and during the entire 10 minutes or so, he did not look me in the eye, say hello, please, thank you or good bye once. He did not smile at all, other than when he asked his assistant to explain to me that they didn't know where my bags were and that there was no lounge in Beijing. When I was boarding, I was the 2nd in line. When I reached the counter, another male ground staff member snapped at me to stand to the side. I watched as dozens of Economy class passengers passed through. When I asked what was wrong, he snapped back at me, again while looking at the table rather than at me, that Business class passengers had a VIP bus. Then when there were no economy class passengers left, he let me through. When I reached the boarding access-way we had to go down the stairs. A female ground-staff member asked for my boarding pass, and when she saw that I was a Business Class passenger she shouted to the bottom of the stairs, what I presume to be “He’s Business Class, he’s Business Class”. When I reached the bottom of the stairs I was directed away from the transport bus which was right there, to another bus about 20m away between some pylons and other things on the tarmac. The VIP bus then arrived last at the plane and we waited again for all the Economy passengers to board and I was about the last to board the plane, having been about the first in line when the gate first opened.