Cathay Pacific Airways

✅ Verified Review | Flew from Sapporo to Hong Kong. I use to regard Cathay Pacific as a premium airline: good food and beverages and service. However I was disappointed from the ground up. At Chitose International Airport, boarding was chaotic: seat numbers/row numbers were not announced and this caused a long queue even prior to boarding. This is somewhat unnecessary and uncivilized. Food was bad: a sweet meat dish that I could not finish. Even more disappointing was there were no juice/beverage runs for the entire flight although it was nearly a five hour flight. I believe juice/beverage runs should be conducted on an hourly basis as it is dehydrating after a long flight. Service is rather perfunctory and impersonal. Could Cathay please bring back the early 90s award winning service : good edible food and beverage and service from the heart?

Hong Kong to Rome with Cathay Pacific. My family of 6 Traveled on CX293. Having already had a poor experience on a previous flight in our round the world booking, we arrived with plenty of food to take onboard. Thank goodness we were prepared as we sat on the plane for 2.5 hrs. No food or drink was offered during this wait. During the remaining 13 hrs on the plane we were offered only 2 meals. The entertainment, just like a previous flight with Cathay was faulty for 2 of my party. In comparison with BA, AA, Qantas, Cathay provides a very poor flying experience. We will never use again.

Sydney to Hong Kong with Cathay Pacific (CX1620. My family of 6 found the flight experience very poor in all components. The quality of food and the amount was very poor in comparison to the other airlines we have traveled on. The entertainment system often stopped working during the flight and had to be reset and the headphone outputs did not work well for 3 of my party. The 9 hr flight ended up being 10 because of delays and we were offered only a small amount of food - no coffee of tea was offered during the whole flight. At one stage no service was offered for 6 hrs.

London to Manila via Hong Kong return with Cathay Pacific. London to Hong Kong (Boeing 777, CX250). Flight arrived on schedule. This particular aircraft is quite new as there is no scruff marks on any of the business pods. The cabin staff were more spending more time chatting to me and being very attentive, excellent meals and entertainment. Hong Kong to Manila (Boeing 747, CX919) to my surprise it was an old B747 and old style business class pods, glad it was only a 1 hour 40 minutes flight as I don't really like the coffin business class that much. We left on time but arrived 40 minutes late due to Manila airspace closed as they had a VIP coming into land - I was not happy about that but it not Cathay Pacific fault. The B747 was used as the plane was over 95% full and only two are left now. This is the last time I use Heathrow Airport as I live much closer to Gatwick.

✅ Verified Review | Hong Kong to Taipei, and Cathay Pacific is my favourite airline. It's my sencond time to chose this airline from Hong Kong to Taipei, the service is very good. I enjoy the entertaintment when I am flying because i could watch HongKong films and the food is very delicious.

Hong Kong to Taipei return. Outbound an old plane, some sort of padding added to the seat and to the seat belt for comfort (without much success), narrow seats, incorrect safety card ie. A340 for an A330 . Food was atrocious : some "lattice" chicken wrap that tasted like paper filled with some red stuff but without chicken. Cold tea only drink option. Friendly staff. Way back with no IFE, modern A330, with normal seats, the same revolting food. Excellent crew. Both flights constant pushing by crew to buy duty free. I have lived in HK for one year now and the locals rave about Cathay Pacific. Beyond their obsession with air miles, I scratch my head why. I don't know why this is work's preferred carrier. Any low cost airline can fare equally.

The 3x3x3 seat configuration in Cathay Pacific Economy class on this Boeing 777 makes the seat wider, as many airlines use 3x4x3 configuration . The flight time from Seoul to Taipei is just 2 hours, but was served a hot breakfast also in Economy class. The crew was very friendly and the plane in a clean condition.

✅ Verified Review | London to Hong Kong with Cathay Pacific. Earlier flight cancelled, long delay in airport. Booked window flights on cancelled flight and we have middle aisle seats now. Food on flight from Perth to Hong Kong was awful. Won't be flying Cathay Pacific again - 5 star, I don't think so.

✅ Verified Review | Auckland to Manchester via Hong Kong with Cathay Pacific in Premium Economy. On the first flight they ran out of both meals and the staff didn't appear to care. The second meal was served only 3 hours after the first and on a 10.5 hour journey this was not good. I was given an economy meal for both meals - not complaining about the quality of them just the uncaring attitude of the staff. The second leg of my journey from Hong Kong to Manchester was equally bad. Although I got the meals I requested (sitting at the front this time so served first ) the service was just as bad. Not offered any coffee after dinner and just a plastic cup one third full of wine and no refill. Staff indifferent again. I sent detailed comments as a complaint via Cathay website and got no reply, so a week later sent another one and requested at least an acknowledgement - still nothing! Bad customer service is obviously not just confined to the cabin crew. Can't say I'm looking forward to my return journey. I do this journey at least once a year but this was my first time with Cathay Pacific but it will be my last.

✅ Verified Review | Hong Kong to Sydney with Cathay Pacific in business class. Cannot speak too highly of the service on this flight. It was friendly, attentive and extremely professional. Seating comfortable and food good. One complaint: the entertainment console was not very user friendly. Also, it was intensely irritating to have to sit through the Cathay Pacific promotion plus other ads every time you wanted to view a program - once would be quite enough!