Cathay Pacific Airways

✅ Verified Review | First time flying Cathay from Singapore to Hong Kong and I was pleased. Hard working and friendly cabin crew. A bit robotic at moments but always smiling and willing to help. Hot meal was good. Selection of beverages also good with a welcome drink served. Very good seat pitch on this A330. Two negative points: selection of movies was really poor and plastic cutlery provided for meals. Would fly again.

✅ Verified Review | When I lived in Hong Kong, Cathay was my favorite airline. The quality of meals and service have not advanced as far, this year, as Emirates, Etihad, and Turkish — the airlines I have most used of late. But my biggest gripe with Cathay is with their customer service. I flew home to the US to care for ailing relatives. I had bought a very economical economy seat and I knew the ticket was non-refundable and that there would be a fee should I have to extend my stay but the $650 Cathay wanted in order for me to change my return flight by one week was more than I paid for half my round-trip ticket. I told their phone rep the family's medical reasons I needed to stay, but it made no difference. When I suggested that I might as well look for a one-way flight cheaper than Cathay's change fee, she said only that I should call them if I wasn't going to use my ticket. "Why?" I inquired. "There's no refund, right." She replied that no, there was no refund, but that that would be the polite thing to do. Cathay Pacific has not been very polite to me. Never again, Cathay.

✅ Verified Review | Flew Cathay Pacific first class coming back from Hong Kong to Heathrow, their lounge was nice although slightly worn over the years. Food in the Pier was very delicious and staff was well trained. But its a bit shame that I didn't get to use the bath tub facility in there, as it was too busy, and the bath staff were not particularly sorry for not being able to offer me this service. Went to the gate soon after having some food in the lounge. The first class cabin was small, however as you will sit in your own suite, it didnt feel small at all when settlted in. The crew was not as pleasant as the inbound crew. The food was a let down. Again the drink was nice and due to my experience on the outbound, I retracted the lumbar massage tool, and the seat became a fully flat bed and was wide on the shoulder area, so I could put my arms on the side. I asked for an extra duvet from the crew for comfort, but the due to the cabin was fully booked, the crew gave me a biz class blanket, which was less desirable. Had a solid 7 hour sleep onboard and that was my longest sleep on an aircraft, so missed all snacks etc. Overall happy flight, and a good rest is more than food and drinks to me.

✅ Verified Review | Flew Cathay Pacific from Heathrow to Hong Kong in first class. Their new Heathrow lounge has nice food and drink and not too small. Their burger was very nice but the chinese sweet and sour and rice was below business class standard. Onboard crew was friendly and always has a smile on their faces, the drinks were great but not topped up by crew at all. First class seat was huge and comfortable, but when the crew made the bed for you, they forgot to fully retract the lumbar massage tool, so when I lay down, there was a massive lump in the bed, and I didnt know it was the lumbar massage tool. So it was fairly uncomfortable, other than that it was a nice trip in first class, and worth the money spent on it!

✅ Verified Review | I just completed the following routing on Cathay Pacific over Easter Holiday: London Heathrow - Hong Kong - Bangkok - Hong Kong - Vancouver - New York JFK - Hong Kong - Bangkok - Hong Kong - Zurich. On this trip which took me almost around the world I flew in all four cabins. While the hardware was consistent all the way through, the software varied. However all ground and inflight staff were hardworking and friendly. While the Vancouver-based crew seemed very cheerful and relaxed, the Hong Kong-based crew were a little bit more reserved but highly professional. On this trip I was served by the same crews - both Hong Bong- and Vancouver-based - twice which was a pleasant coincidence. I did the whole trip within 12 days. Thanks to the still outstanding and consistent service one knows what to expect. I got back home in a surprisingly good shape.

✅ Verified Review | Hong Kong to London Gatwick. I used the Cathay Pacific Pier 1st class lounge. It was exceptional, three choices of champagne and probably the best hamburger and chips I've tasted. Sat on row 33K, the last row in the cabin. The recline was excellent and liked the leg rest - I am 5ft 5" so works well for me. Pre departure drinks were juice, water or a glass of champagne. The food was okay, not as good as the outbound, the starter salad was a bit bland, I enjoyed my lamb and mash main, but my wife found the halibut needed more sauce. Dessert was Hagan Das ice cream. The choice of drinks were standard Economy, which actually wasn't bad. I did have a Chivas Regal with ginger but then stuck to water. Breakfast was either scrambled eggs, sausage, bacon and potatoes or a dim sum set, I had the former and it was okay, nothing special. There were plenty of snacks available throughout thr flight such as cookies, crisps, chocolate and cup noodles - just help yourself at the galley at the rear of the plane. In flight entertainment was excellent with some quite recent films, such as Star Wars Rogue One and Sing, which have just been released on DVD. Crew were sound, attentive and made regular water runs throughout the overnight flight. If there is one area of improvement is a dedicated PE toilet would be great. I normally fly Business class for long haul, but this flight was very good value £864 LGW to Bangkok via HKG. If this fare came up again I'd certainly take it over Business class at over £2k.

✅ Verified Review | New York to Shanghai via Hong Kong. JFK-HKG was CX841. The flight staff were friendly and so attentive. The accommodation in Premium Economy were great. Lots of leg room, a foot rest, champagne and a hot towel upon boarding, good food , pillow and great entertainment center. My flight from HKG-PVG was CX5890. During the last 45mins of the flight, my daughter had a reaction to eating something onboard that was cooked with a peanut ingredient. Yes, my daughter does have a peanut allergy and I did advise the airline prior to travelling. She was in the bathroom for the entire 45mins. I actually was very concerned about her. A flight attendant was so helpful and concerned for us. She advised her Captain and ordered a wheelchair for my daughter and I did decline a doctor to meet us at the gate. Overall, the flights and staff were exceptional. On our flight back to New York from Hong Kong, my family (6 of us) were surprised to be up graded to Business Class. I didn't even request it. That was such a special treat from Cathay Pacific. Special treatment all around and the best flight staff there is.

✅ Verified Review | Dubai to Brisbane via Hong Kong with Cathay Pacific. Both flights were very good. Flights left and arrived on time or a fraction earlier. Very good service and food. On the overnight flight from Dubai a supper was served then a continental breakfast in the morning. This enabled more sleeping time. Seats were good and flat bed. The only improvement which could be made would be for a mattress cover to be provided as is done by Qantas. It helps smooth out the bumps in the seat. The entertainment system is also good. The additional bonus of Cathay is the use of the Wings lounge in Hong Kong. Probably the best shower rooms of any lounge we have used. We will fly Cathay again.

✅ Verified Review | London Heathrow to Hong Kong, sat near the back (seat 68C), in general, good service. Food of a good standard but the crew were less than enthusiastic about offering me a second beer (they said they had run out). Seat fairly comfortable, IFE good, although the outside camera function wasn't great quality. Despite being a five-year-old aircraft the Boeing 777 seems quite dated inside, especially in comparison to the A350-900 which is amazing. Departed over two hours late due to engineering issues - no air con on boarding, so we stewed until the doors were opened to allow some airflow. Managed to make up about 45 mins en route.

✅ Verified Review | Auckland to Hong Kong. A wonderful experience - modern, clean and aesthetically pleasing aircraft staffed by a caring and attentive crew. IFE was amazing - touch screen, high definition, lots of choices. The table layout (a sort of bifold) was different, though it didn't seem to pull out far enough - a minor complaint. Food and beverages were good through. One toilet was unserviceable, which created some queues. Blankets and pillows were of a good standard.