ANA All Nippon Airways

ANA from Washington to Tokyo Narita in Business Class on Boeing 777. Check-in a breeze and efficient staff ensured everything went smoothly. The pre-coordinated wheelchair assistance was readily available. Security was hassle free and no waiting. ANA lounge service is provided by Lufthansa on Concourse B near Gate 50 5 minutes from of departure Gate B41. Lufthansa, in consideration of my wife in a wheel chair, sat us in the Upper Lounge (First Class passengers). Thank you Lufthansa! The lounge atmosphere is bland and uninviting. Not a cozy place to kick back for any period of time and bright sunlight invades the entire lounge. The bill of fare is below United Clubs. Boarding was somewhat hectic but moved quickly once it commenced. Business class was not full. ANA seats business 4 across, in a staggered figuration one on each bulkhead and two in the center. Everyone has aisle access without disturbing his or her seat neighbor. In-flight entertainment was average and offered normal selections. There is a handy power outlet for charging your devices. The seat configuration is excellent with on the deck storage for small items. The tray pullout is world class and I haven’t experienced anything near as useful on any other airline. Seat controls are located on the side and were difficult to operate. I did not find the seat comfortable and the key element missing was the ability to raise my feet and legs, ie. recline. The seat was roomy and I found the seat tracking (forward/reverse) helpful. The cabin was hot for those on the sun side of the aircraft as there is no overhead air outlet. A free 15 minutes period of wi-fi was provided with additional time available at a reasonable cost. The food was mediocre with small portions. Desert was disappointing and snacks almost non-existing. The cabin crew was excellent and always presented a pleasant demeanor which made the flight all that more enjoyable. Take note also that fellow passengers were dressed either in suit or business casual. No bare feet, legs or other level of undress usually found on American airlines were visible. Fellow passengers were quiet and considerate of their neighbors. I would endeavor to fly this airline again and recommend it to family and friends.

We chose ANA because they offer direct flights between Frankfurt and Tokyo. Fare and flight times were very good, check-in and boarding smooth. We reserved seats in advance without any fee. Throughout the trip we were treated with Japanese kindness, the FA's were very friendly and helpful. Only English language skills of the crew could be improved, sometimes they were difficult to understand. Seats in the Boeing 777-300ER were comfortable with generous seat pitch. But the fixed seats do not recline, they only move forward, so it was difficult to sleep. Meal choices are a bit limited, you've the choice between a Japanese meal and an international meal. If you don't like Japanese food, you have only one option. But quality, taste and quantity of the meals were good (lunch was okay, breakfast was superb). Entertainment was ok, ANA has a huge selection of movies, TV series and music, but most choices were not interesting for me. The touchscreen didn't react well, but I could manage it by using the additional remote control. The overall impression of ANA was very good, only a few minor things can be improved.

ANA All Nippon Airways is one of the best airlines I've flown. The aircraft from Haneda to Hanoi was a brand new Boeing 787, which looked very nice. The seats were of decent size and very comfortable. The flight attendants are very helpful and attentive, and the food was simply delicious.

The ANA service was fantastic on my trip from Tokyo Haneda to Bangkok. The crew were very friendly and polite. Food was really good too. We could choose a Japanese option or a Western option. However, the seat wasn't so comfortable, and itt's a little cramped. The main disappointment was IFE, and not many movies to choose from.

Tokyo to Frankfurt on ANA All Nippon Airways. I had vegan order, but the food was not intimidating or delicious, better to buy a banana and some fruit and vegetables at the airport before boarding. They could have a snack bar with vegetable options, but this is a problem with every airline. The cabin crew was very nice and service minded. I think ANA is better then the European competitors or US airlines. I will fly ANA again to Japan. A good airline with great service. Wish they would open a route from Tokyo to Oslo with a 787.

Los Angeles to Singapore via Tokyo Narita, and as my first time flying with ANA I am quite impressed. A Boeing 777-300ER and the seats are in 3x3x3 layout in economy to Tokyo and surprisingly enough 2x4x3 in the flight from Tokyo to Singapore. Seat pitch is good and better than Singapore Airlines or United, but the width is a tad small. Reclining is acceptable too. Headrest, footrest are standard. Crew is very courteous and I had no issues communicating in English. Flight was delayed at LAX by 1 hour but managed to land on time in Tokyo and Singapore. Food is served hot and the service is pretty fast and meet my needs. As a vegetarian, I requested AVML and was surprised with the quality of food. Full marks here. Entertainment is mostly Hollywood + Japanese and perhaps this is an area they can improve in these days. The movies are not bad either - a dozen plus english movies, couple of Chinese, Indian, French and loads of japanese movies. Overall happy with the journey and I am flying with them next month. Excellent service, quick and attentive crew, on time, great food, In seat power and USB, Excellent/Clean toilets. No ear blasting announcements. Maybe more seat width and aligning the seats so the window edge doesnt protrude the shoulder.

ITM-HKD-KIX with ANA All Nippon Airways . Price offered to foreign tourists (10000 Yen, ie 80 Euro for any domestic leg) is indeed a great deal. Fast check-in and boarding in both cases. Smiling and helpful crew. Clean aircraft. Recaro seats. Limited drinks, paid food, not all available. Useful FA and Captain announcements but not in English.

My husband and I flew ANA All Nippon Airways back from a trip to South East Asia. My husband was not feeling well, however they were able to move me at the back of the plane so he could lie down and I could lie down. Food was terrific with all varieties for every passenger's tastes. The cabin service was always professional and they served us with a smile. They even wrote a note to my husband on our bags we hope you are feeling better". This was not necessary but was very nice and well appreciated. I would highly recommend ANA All Nippon Airways.

Tokyo to Osaka Itami. ANA has very friendly staff, ground and cabin crew. The aircraft seemed a bit old but still in good shape. The service was very good for such a short flight.

Chicago to Tokyo Narita, bought tickets five months out, and dirt cheap. Checked in on time. Staff friendly. Had a gift for my Mother-In law, and ground staff put a protective cover over it. The bad part of the trip was the United Airlines lounge at Chicago O'Hare. I don't know how United is in the Star Alliance. Alcohol was not free, bowls were styrofoam, with meager food selections, and non working WI-FI. I left the horrific, and dreary lounge early. Boarding was easy, however there was a long line. Boarded nicely, and accidentally went the wrong way. A nice cabin staff corrected me, and escorted me to my seat. Upon settling in, another cabin staff introduced herself, saying she would be taking care of my section during the flight. Very polite, and professional. Immigration cards were distributed. I had the the Japanese lunch which was very good. Champagne offered, along with a Chilean wine which I continued to enjoy throughout the flight. Dessert included multiple selections, including Dorayaki with Mocha. It was really good. Cabin staff made continuous rounds throughout the flight, and never became ghosts. Cabin staff offered to make my bed. Dining on demand was perfect, as I ordered soup. Watched another movie, and ordered the cheese platter, and Kutsudon, but still could not sleep. I was very comfortable however. Enjoyed the 2nd meal. That is getting kind of old, and ANA needs to do something about that. At least an alternate meal choice, like Singapore Airlines does. Landed 17 minutes ahead of schedule, however an Air China flight had tied up Immigration. Two pieces of Luggage came out reasonably quick, and a speedy trip through customs. I feel bad for ANA's passenger's flying out of ORD, because they do not get the full experience, due to the United Airlines lounge at Chicago O'Hare.