ANA All Nippon Airways

Return trip with ANA All Nippon Airways from London Heathrow to Tokyo Haneda. Both legs were marked by truly excellent on-board service, without it ever being overbearing. Drinks replenished regularly and snacks available anytime. Meal service was good, although could benefit from some wider choices. The flat bed though was fantastic. The air mattress provided makes a massive difference to sleep quality! IFE not brilliant, but it was a late evening flight so not that important to me.

First time I have flown ANA and was very disappointed. I flew business class and expected a flat bed or close to it. ANA calls it a cradle seat but it is short and not up to standard on long haul business class service. The controls are sparse, it even has an old fashioned fold down foot rest. Food was okay, service staff were friendly. Entertainment options are thin. I never thought I would say this but even Air Canada has them beat.

A red-eye flight out of Soekarno Hatta, Jakarta. Check-in and boarding was smooth. After take-off, a bag containing midnight snacks was distributed. Drinks service was also done by the cabin crew. Before landing, breakfast was served. Passengers were given two choices. In-flight entertainment was good. The seat was a little hard for me though. Service was really efficient but the cabin crew didn't seem approachable.

I was sceptical about flying ANA's new 3-4-3 economy layout, but I was pleasantly surprised by the level of comfort I experienced in the economy cabin. The seat pitch is still phenomenal and leaves plenty of room for passengers sitting in front of me to recline all the way back. The seats are soft yet supportive and the PTV system is full of options to make the twelve hour flight seem like a short haul route. ANA's flight attendants are world class, constantly moving about the cabin offering drinks and snacks between meals.

Best airline service I have ever had. Ever. Wonderful first-class checkin and exclusive security line at Narita. Smart attractive and efficient cabin crew, constant use of customer names (they memorized them from manifest before we boarded), well-maintained cabins, and delicious, plentiful food. High-end spirits and wines, including two choices for champagne, one of which was Krug. Quite simply, it was eleven hours of air travel the way it should be. As one example of the personal service I received, a FA noticed me yawn briefly after dinner and drinks, and in a heartbeat she was at my seat asking if I wanted her to make it into a bed. I told her not right now, thanks, and she said fine – but then when I wasn't looking she came up and made the seat across the aisle (first class wasn't full) into a bed. and a few minutes after that she came by and said there's your bed when you need it. So I went across and used it, put a blanket over me and the seatbelt over that, and went to sleep. I vaguely remember gentle touching while dozing. Come to find out later, when I was asleep she came by, thought the blanket wasn't classy enough and tucked me in with a duvet on top of that. If I had to pick any nits, it would be the first-class 'suite' ground lounge in Tokyo. No real problems, nice enough food (plus Lindt chocolates which can help everything!), but it didn't match up with Qantas SYD, Cathay Pacific HKG or Lufthansa FRA. And onboard, the the wifi service was usage-based, way overpriced, slow and not user friendly when one reached the quota. I am told, however, that as soon as this month ANA is moving from the usage to a time-based system. Finally, as nice as the "square suites" are, in a window suite the wall of the square interferes with a good view. But truly, those are nits. This was a terrific flight.

Jakarta (CGK) to Tokyo (NRT) in July. Being seated in the economy class, I was impressed with the service quality and facilities on board. I am 6ft and found the seat is comfortable with sufficient width and leg room. It was beyond my expectation as I had been viewing some complaints on the seat. Plane is new, has modern and efficient design. What impressed me most is the hospitality and attentiveness of the flight attendants. No wonder they earn the 5-star airline status.

The seats were huge and had sufficient legroom. A wide range of great movies to choose from. Seats were really comfortable and had a leg rest. Food was delicious, staff service was of high standard. I couldn't have asked for a better flight to start my holiday from HKG-HND. Will fly ANA's premium economy again when I have the chance.

A very pleasant flight from Osaka to Haneda, we departed with a 15 minutes of delay due to traffic at Kansai Airport. Limited choice of free beverages but they do provide a much more extensive selection but you will have to pay. Seats were comfortable with enough legroom, but no IFE. Ground staff and cabin crew were very courteous and helpful. Will recommend ANA.

NH842 from Singapore to Tokyo Haneda on 12 June 2015, and thoroughly enjoyed the onboard experience. The cabin was pristine and well-maintained by flight attendants through the journey. Temperature was comfortable, toilets very clean and the cabin crew were top notch! I was quickly identified for my special meal once onboard and passengers were kept hydrated with regular service of beverages. The cabin crew were very attentive and did their best for passengers throughout the flight. Despite reading reviews on uncomfortable seats on this aircraft, I found that the comfort of my seat served me well enough to enable me sufficient rest. I will not think twice on flying with ANA All Nippon Airways again.

SFO-NRT, NRT-MNL. First leg on the Boeing 777-300ER with the new slimmer seats and 3x4x3 configuration. Seats were narrow and hard but legroom was good. IFE screens had a good quality but the options were extremely limited and I got bored quickly. They listed each movie and the different languages it was in as separate movie, so it looked like they had a lot of movies but in reality, it was just the same movie listed over and over again. Service from the ground to the air, however, was flawless. Staff were warm, friendly, welcome and every request was honored with a smile. Although, like most Asian airlines, they are a bit reserved and robotic. Food was a little bit small but the quality was great. NRT-MNL on the 767 with older but more comfortable seats. Flight attendants on this flight were even more friendly and food was also better. Overall, a pleasant experience, although it's disappointing that they now have 10-abreast on some of their 77Ws.