ANA All Nippon Airways

New York JFK to Dalian via Tokyo Narita. Thanks for offering me this opportunity to write the review here. ANA offers me the best on-board service I have experienced. The 13 hours from JFK to Narita journey makes me very motivated and thankful. Check-in service was wonderful and I am really taking this airline again!!!

Frankfurt to Nagasaki via Tokyo. This company is really amazing! First, as a tourist you can fly across Japan for a mere 80€, at any time which is really convenient. The planes are in perfect condition, cleanliness amazin and the flight attendants very caring. Maybe the 777 is quite noisy, but the new 787 operated on many domestic and international routes are great. The meals are good, and the inflight entertainment is top of the range, with a lot of choice, big screen. In Premium Economy you even have noise cancelling headphones, which is valuable for long haul flights! In addition, for domestic flights, we have a really huge leg space. Tickets can be pricey, but there are regular promotional campains that make the fares really affordable, and for the same price, you can have connecting flights to any city in Japan. That makes it a really good deal. Ground service is flawless.

We flew from JFK New York to Tokyo NRT on ANA and we were pleasantly surprised of the quality of the aircraft and the great service on board. The airplane was large, we had room for our legs, the food was surprisingly great! They even distribute Haggen Daaz Ice cream for dessert. I have read that the meal portion on ANA flights were small, so we bought more food at the airport, but it wasn't necessary. They distributed food and snacks during the whole 13 hours flight. The staff was really kind, smiling the whole trip and attentive to passengers requests. Every seat equipped with TV that were well working and the entertainment center was up to date. I really had a great experience on that airline and I would definitely fly again with ANA.

The ANA All Nippon Airways flight from Xiamen to Tokyo was smooth, everything well organized and punctual in line with the ANA reputation. The onboard wifi connection, my first experience, was also very smooth. The cabin crew was very friendly but the food portions were too small I think. Food is an area were ANA can really use some innovation.

Starting with our arrival at Tokyo Narita International Airport the service provided by ANA was perfect. Since we traveled with an infant we received special attention and assistance for the check-in. ANA provided us with a baby stroller. The ANA airport staff was efficient and polite. The onboard service was excellent and flight attendants were very attentive to our need during all the flight. Baby meals and toys were provided. The entertainment system offer a good choice of music, movies and games. We feel that customer satisfaction is priority number one at ANA. North American airlines can learn a lot from ANA about what is excellent customer service.

Flew ANA All Nippon Airways for the first time and quickly realized why this is a 5-star airline. The cabin crew greeted me with a smile and a warm hello in good English. The aircraft was clean and seemed well-maintained. The check-in and gate agents were all friendly and all spoke good English as well. The seat was wide and comfortable, with a footrest. Blankets were complimentary. I would recommend flying ANA.

This new ANA daily direct service from Brussels to Tokyo Narita in Premium Economy was very good in both directions. The 38 inch seat pitch and 21 seat separate Premium Economy cabin was great and defintely worth paying extra for. The economy section in the rear appeared cramped and claustrophobic. ANA service in premium economy was professional and attentive although the meals (apart from the business class dessert - Haagen Daz ice cream!) are the same as in economy. Whilst the meals (choice of Japanese or Western) were not great drinks and snacks are available free throughout the whole flight. ANA staff at check in both Brussels and Tokyo were courteous, efficient and professional - something other airlines should take note of. If I had any criticism, the three toilets in the rear of the 787 for the whole of the economy section seemed a bit inadequate but the crew kept them perfectly clean and serviceable so no great concern overall. The fact that half the plane is taken by business seats also means there is not alot of room in the rear of the 787 to walk around. However overall a great product with excellent ANA service and a flight time of 11.5 hours between Brussels and Tokyo - recommended.

Fukuoka to Ishigaki via Naha. The service on domestic ANA flights could be more comprehensive. However, on the upside they have very friendly crew, offering blankets, quick and attentive service, and airplane nose camera. The Boeing 767 had an ageing interior, and very limited catering. There was a mall selection of drinks offered for free, but food on 2hr flight was only a souvenir box of nuts on offer.

ANA's Boeing 787 which used to be 8 abreast are now 9 abreast. Salt and pepper was not on my meal tray and with fish often featuring in both meal choices on my flight, I ordered a vegetarian meal, as I do not eat fish. No vodka or gin on HKG flights but whisky. Mileage programme is complicated to use rendering miles collected almost useless. The airline does not seem to appreciate its frequent fliers. Cabin staff are excellent!

Flew from Washington DC to Tokyo direct over the summer. Many movie and TV options. Food was not great, but it was okay. The flight attendants were very nice, and spoke perfect english. The seats in Premium and Regular Economy were a bit small, though. Lounge at Dulles was great, with both English and Japanese features, and a buffet and cappuccino machine. Overall, pretty good, if long, flight. Also, very expensive flight.