American Airlines

✅ Trip Verified | I purchased my husband and myself Business Class tickets from Raleigh to Porto. I noticed after purchasing the tickets that I did not have seat assignments for all the flights. So I waited a few weeks and then checked back - still no seat assignments. I tried to get the assignments online and could not do it. So, I started calling the Airlines. I called both American Airlines (whom I purchased tickets from) and then also called Iberia (whom is a codeshare on part of the flights). American referred me back to Iberia and then Iberia then referred me back to American - both stating they couldn't help with seat assignments, which I found odd. American said they couldn't help because Iberia was in control of the seats and Iberia said they couldn't help because American sold me the tickets and were responsible for seating. The American Airlines representative even at one point said I could not get seat assignments because I wasn't part of the Platinum Program - I reminded her that these were not coach tickets and that I had paid for Business Class. She then went on to say that they have problems with Iberia and can't get seats assigned. She said we should have seats and when we check in at the gate they would be assigned there somewhere on the plane. I even asked if American Agent could message Iberia and make sure we had seats on the planes. She said she could not do so, but thought we would have seats if the flights weren't sold out. I told here we have tickets and she said she could see we had tickets purchased in Business Class and that we should have seats on the various flights. It just seems wrong somehow that we bought Business Class tickets at $3500 per person and can't get seat assignments. I can honestly say in my years of flying I have never had this problem and such poor service from two different Airlines. Lesson from my story - Don't buy tickets from American Airlines as they don't help you with seating. And be particularly careful if it is an American Airline flight number that shows a codeshare on another airlines

✅ Trip Verified | Fails on multiple accounts. Twenty minutes before boarding my first flight, I received notifications that my connecting flight was completely cancelled. No offer of explanation or reason and only the automated, "We are working to resolve this" statement. Only had available options for new flights, which were limited due to the fact that it was going to a very small airport with only one way in, therefore a known limited dependence on their airline. When I, myself, found another flight that would have gotten me to a nearby airport and presented to that gate in another terminal just as they were about to close, the representative at the gate denied my boarding, even though there was space, because, "I did not have any visible interruptions on my record via the record locator" because I had reflexively chosen the first available new flight option to have something on the agenda. All that despite the multiple texts, emails, notification of the clear cancellation of my connecting arriving flight. 3After I was able to find an equivalent of this second alternative route with a pleasant LAX AA customer rep via United Airlines, both he and the United airlines rep reported that I still had my return flights. However, the next day when i was checking status of the flights, they no longer appeared, and I was no longer on those flights, I suspect due to the fact that I was never cancelled from my original flights and as I did not board those, it cancelled my returns. This was all discovered 6.5 hours prior to departure. Even after I called and had those return flights rebooked under me, I had to ask the rep to check on the status, and only then did she relay that the outgoing first leg was already found to be delayed to arrive at my connecting airport 30-40 minutes after the connecting leg was supposed to takeoff, prompting to find ANOTHER alternative route, causing me to leave for home 5 hours earlier than expected for an already short trip. Because of all these changes, I have had the extra expense of finding a last minute rental car, as the alternative airport was 95 miles away, and the corresponding gas. Then I had to change the rental return last minute. Again, still no courtesy to explain why I was heavily inconvenienced at all in the first place. No offer to proactively help other than the automated, "Here are alternative flights". If I had not been proactive, I would have flown out of my original airport and gotten stuck at the layover for over 12 hrs, and arrived at my destination with less than 24hrs to spend. And THEN would have been forced to be delayed at my second layover, causing me to be late for work Monday morning. Will never fly with American again. Absolutely horrible experience and no remorse whatsoever. I have travelled on many airlines and am very accustomed to policies and procedures, but this was unacceptable. Thankfully I was travelling alone with one carry-on, due to the already short nature of the trip, but if I was going for work, or with my kids, or with a checked-in luggage, this would have been 10x more horrible.

Not Verified | I would never get American Airline credit card again - what is the point of paying fees if you cannot assist me with my issue. I have been on hold twice now for 45min still cannot get anyone on the phone. I tried booking a flight with British airways, when I went online to book it with my miles it was told did not have the economy option available. Five min later I booked it through British Airways with economy. They wouldn't let me use my miles on purpose. Such a shady airline. And why does it take $300 to do one hour flight from NC to FL. Found the same flight with Spirit for $52. Don't book with them! If you have any issues prepare to be on hold for over an hour. I would be happy to provide screenshot of my hold time.

✅ Trip Verified | We had our flight diverted from Charlotte to Greensboro. This would not be an issue however American refused to comp hotel, food, or reasonable rebooking and I am stuck in Charlotte for 24 hours. The lack of respect at 2 am from most service representatives spoken too was disheartening. I would not fly American again due to this experience when given the option.

✅ Trip Verified | TSA was having issues in the priority line. They held all the people in this line, and they were given priority to a flight to La Guardia, an American Airlines flight. A lot of people missed their flight because these issues, of course including me. When I went to rebooking the front desk person was unable to book me in first class.

✅ Trip Verified | Worst experience of my life. Had to reroute because a person who should have never been allowed to be on the flight in the first place. Poor customer service from the flight attendants and lack of information from the pilot. Arrived in Orlando airport to remove the person and then waited on the plane for hours for them to figure out legal issues and fuel up which then told us there was no fuel so had to get off the plane and then wait use in TSA again and no help from American Airlines to direct us to our new gate or tell TSA to let us through. Delayed our flight multiple times. I will never fly American Airlines again. The ignorance, disrespect, and poor customer service disgusts me and I don’t even know how they are still in business. Did not give us any vouchers or accommodations for our time and missing out on work, travel pay and car etc.

✅ Trip Verified | Highly disappointed. Flight was scheduled to leave at 630 am. Sitting on the flight line and might miss my connecting flight. Can't believe they'd board people if the plane needs maitenance while we are sitting on it. It should be put aside and a better plane to fly us safely to Charlotte. I'm connecting to Seattle and probably will miss my connecting flight. Very disappointed in this airline.

Not Verified | Pros: All flights departed on time, all seat selections honored including extra leg room, ground crew and cabin crew pleasant, meals and beverages were fine, all luggage made it to the final destination and all flights smooth. Cons: Check-in at EZE was chaotic. AA has multiple evening flights departing and check-in opens for all flights at the same time so 100's of people swarming around trying to figure out where to be. No signage or direction as to what line to get in to. My partner and I were split up into different lines even though we were together and on the same ticket (strange, but it all worked out). Passport and security checks were very crowded and took way too long. Finally made it to the gate where there was room to relax, sit and get some air before the flight home. My issues were more with EZE airport and not AA. I see so many negative comments about AA but I am happy to say that my luck with the airline has always been a good one. A side note about SFO airport. They have done away with all foreign currency exchange stations at the airport and that includes the international terminal. You will have to find other alternatives outside the airport to exchange foreign currency.

Not Verified | The most horrific experience of my life. Left home for schedule flight at 3am, only for a delay until 1047. That ended up delayed until 2pm. The gates continually changed, missing all of the rescheduled flights. Ended up in wonderful LA Guardia, but my luggage is now in JFK.

✅ Trip Verified | I am convinced now that the only two requirements for becoming a flight attendant on AA is a lack of smile and a rude attitude. AA should go to Europe and learn about customer service. AA should definitely learn about food trays: bread hard as stone and cold, awful sauces, and cheap wine do not apply to in-flight restauration anymore.