American Airlines

ORD_DUS-FLR on AA/Air Berlin - 11/27 DUS-ORD on 12/8. Biz class full in both directions - I hope that continues as flying through DUS is a breeze compared to connecting at Heathrow. ORD-DUS 767-300 - the flight attendant was the only let-down: she was friendly but wasn't too attentive and talked with other passengers about how she didn't like flying long haul and was at her tolerance limit after a 7-hour flight. If you don't like long-haul then don't work it - ridiculous. Food was good - I pre-ordered it online and that worked well. Purser was very friendly. Arrived 45 min ahead of schedule and did the easy connection to Air Berlin Q-400 to Florence. Nice flight and on-time. DUS-ORD 767-300. Great flight attendant - friendly and attentive without being too in-your- face. Good food pre-ordered again online. Samsung Tablet is nice but again they don't put enough TV shows on it - you get one episode from the 1st season of a series. Overall I hope with the merger things keep getting better with FA attitudes. Good flights in general.

Had to cancel my trip because of American's multiple delays. They called awakening me at 3am advising my flight was delayed until 12pm from its original time of 7.15 am. I arrived at the airport to self check in for my boarding pass because I couldn't print online due to the change. There was one person servicing people for "self- check in" in one line. So if people needed to check bags they were in the same line as those who did not need to check bags and only needed to get to the kiosk to obtain the boarding pass. An American employee should have been there to redirect people who needed only boarding passes and have separate lines. I stood in line for 30 minutes to get to the kiosk and obtain my boarding pass with no bags to check. Service attendant appeared incompetent to other customers ahead of me. The service was very slow with no pleasant smiling faces. Further I learned when I got to the gate that Flight 1202 again delayed another hour for 1 pm. Then I receive a voicemail that the flight again delayed until 5 pm and that I would arrive in Dallas 10.10 pm not to arrive in CT until Thursday at 12 noon. That was also not guaranteed. I needed to be in Hartford CT by 8 am. Hence why I scheduled the flight for early morning departure the day before. While I received a refund I didn't make my conference. They offered no alternatives to get me to CT in time on Wednesday. They only offered me an overnight stay at DFW airport red eye at 1.25 am with no sleep for arrival at my conference at 12 noon more than 4 hours late for the conference. Every time I deal with American there is always something. I will not fly American again.