American Airlines

✅ Trip Verified | Returning from a trip to Belize, flying American Airlines which had only one connecting flight at the Dallas / Ft. Worth airport, we arrived (first class) in Chicago, very late at night. Upon checking in to a hotel, before driving home the next day, I opened my suitcase to find that it had been rifled through! Zippers had been left open and items were all over the suitcase and mixed in with my clothes! Even my dopp kit was open and many of the bathroom items were scattered among my things! As late as it was and as frustrating as this poor handling of my things was, I decided to let it go, until the next morning. As we approached our car, I remembered that I had to get the fob for the vehicle out of my suitcase. It was nowhere to be found. It is my unswerving habit, when traveling, to transfer the fob to the suitcase, upon arrival at wherever will be “home base” during any vacation. That fob was in the suitcase during the entire vacation. Keep in mind that any baggage issues need to be reported to AA within ridiculously short periods of time to have any hope of processing a claim! Luckily, I acted pretty quickly and sent a message describing what had happened. Unluckily, I was now entering the Twilight Zone of such claims processes with AA! They sent a reply with a link to their claims process. Immediately, it was evident that this could not be done automatically. AA’s auto system will absolutely not let you submit any claim that does not have a specific receipt for the item lost. No flexibility. No options offered. So, now I’m through the looking glass of trying to handle this by phone. The first person listened to the whole thing and told me he was not the right person, but would transfer me. I, having dealt with many such customer service systems said (very nicely) that I’d rather not explain that same story seven times. Was the next dept. going to be the correct one? “Oh, yes sir.” Of course, it was not. After explaining it 2 more times, I got the proper dept. Now, came the requests for receipts again! This is a fob! It has no specific receipt. I calmly said that I thought a call to Belize City and Dallas airports to check their found items might do the trick. I was placed on hold and, when she got back on the phone, I was told that Belize City did not have it and Dallas Ft. Worth was their headquarters and was so busy that it would be hard to get a hold of anyone! That needs repeating, Dallas Ft. Worth was their headquarters and was so busy that it would be hard to get a hold of anyone! After way too much chat, it was decided I could send proof of the car purchase, of all the insane things. Also, they wanted an estimate of replacement value. So, I went to our initial dealership and got the parts dept. to send me an estimate, which I forwarded to AA, with proof of flights and ID. The estimate clearly pointed out that the fob transmitter is $101.30, the physical key kept inside the fob is $62.66, and the programming of the fob to our vehicle (absolutely necessary, as is known by anyone who has operated a vehicle with such a device!) $165. With tax, the total was going to be $347.05. They took all this info. and replied that they would be sending a check for $80.75! And, it was going to be 30 days!

✅ Trip Verified | Absolute nightmare of a trip, we are first delayed 5 hrs in 30 minute increments with various reasons for the delay. Then when they cancel the flight at 130, they push it 24 hrs and won't but people on the earlier flight leaving the next day. Give us hotel vouchers that are in Brooklyn, a 40 min drive, and when you call the taxi on the voucher they say 1-2 hour wait because there not ready for 200 people at the same time. So I show up the next day 24 hours later and another hour delay because the plane isn't ready.

Not Verified | First flight delayed, caused me to miss my connecting flight, then my new connecting flight delayed by a few hours. On top of that, we were supposed to fly into SNA. Mid flight, they diverted us to LAX. They knew we weren’t going to make it to SNA before the curfew but didn’t tell us we were going to LAX till half way through the flight.

✅ Trip Verified | Flight got delayed and delayed for hours without warning. Plane was old and dirty. They didn’t offer anything to the all the people that got stuck due to the delays.

✅ Trip Verified | Used AA twice in March. Once from YYZ to MIA on March 2nd with AA 1572 and return flight on March 13th from MIA to YYZ with AA 1572. After reading numerous bad reviews I do feel obliged to write my review even though the flights were done a few weeks ago. Check in were both time swift and friendly, boarding was highly civilised, flights left and arrived on time, planes were clean, service was attentive and friendly. Travelled with dog in cabin and all rules were explained and followed in a non threatening and pleasant way. There were absolutely no complaints from my side whatsoever. Even the ticket price was highly competitive. I see no reason not to give 10 points and thumbs up.

✅ Trip Verified | American Airlines has finally dropped to the one star category in my opinion, it is actually quite unbelievable how the quality of every aspect of American Airlines has dropped. All the staff from cabin crew to flight crew look disheveled and fed up, uniforms have gone out the window, the cabin crew wear whatever they want and generally they are disinterested. The food, covered many times on this forum goes from bad to worse and in most cases is in fact inedible, I am quite sure that it has been many years since anyone in AA actually tasted or reviewed the food. The seat on the flight in the Flagship Business was not functioning and remained in the upright position for the entire flight, the only available seat was 1A which I was told was reserved by the FAA and in fact turned out 5 hours into the flight was for the captain to have a nap for 2 hours before returning to the cockpit. This really sums up everything about AA, the crew are more important than the paying passengers and the passengers are merely a distraction while the staff wait for their pensions or redundancies. As far as I know, no other 'reputable' airline puts its staff in premium seats, they use cabin rest areas, this seat should have been given up to accommodate the paying passenger, who also happens to be an Advantage Platinum member, what does it say about an airline that makes a paying passenger sit upright for 8 hours and lets the captain use a seat for a 2 hours when there is a crew rest area on the 777-200 aircraft? I have flown AA many times and no matter what happens or what situation occurs I will never fly with AA again. On the take off from Miami all the window blinds remained down and nobody appeared to be bothered, with the 25 year old planes, the lack of maintenance and despite the disinterested crew and the terrible service AA will always have passengers that have to fly, but those with a choice with certainly not choose American Airlines. I wonder how long it will be before AA is actually a 1 Star airline on Skytrax, it has fallen steadily over the last few years and it would seem that Management are completely oblivious to the disgraceful state of the airline.

✅ Trip Verified | I purchased my husband and myself Business Class tickets from Raleigh to Porto. I noticed after purchasing the tickets that I did not have seat assignments for all the flights. So I waited a few weeks and then checked back - still no seat assignments. I tried to get the assignments online and could not do it. So, I started calling the Airlines. I called both American Airlines (whom I purchased tickets from) and then also called Iberia (whom is a codeshare on part of the flights). American referred me back to Iberia and then Iberia then referred me back to American - both stating they couldn't help with seat assignments, which I found odd. American said they couldn't help because Iberia was in control of the seats and Iberia said they couldn't help because American sold me the tickets and were responsible for seating. The American Airlines representative even at one point said I could not get seat assignments because I wasn't part of the Platinum Program - I reminded her that these were not coach tickets and that I had paid for Business Class. She then went on to say that they have problems with Iberia and can't get seats assigned. She said we should have seats and when we check in at the gate they would be assigned there somewhere on the plane. I even asked if American Agent could message Iberia and make sure we had seats on the planes. She said she could not do so, but thought we would have seats if the flights weren't sold out. I told here we have tickets and she said she could see we had tickets purchased in Business Class and that we should have seats on the various flights. It just seems wrong somehow that we bought Business Class tickets at $3500 per person and can't get seat assignments. I can honestly say in my years of flying I have never had this problem and such poor service from two different Airlines. Lesson from my story - Don't buy tickets from American Airlines as they don't help you with seating. And be particularly careful if it is an American Airline flight number that shows a codeshare on another airlines

✅ Trip Verified | Don't fly with America Airlines. Ordered tickets with their agent on phone to make sure that my parents (81 with Parkinson's and 85 with cancer) would have seats that could lay down for the 10 hour flight. My husband and I in main cabin. Because my parents don't know how to you the internet and check in online. My mom with Parkinson's was bumped back. My father took her seat, so he got no rest. My mom needed someone to help her and no one was there. Customer service is well that is our policy. Sorry you had a bad trip. No ticket with AA guarantees your seat. They can change or kick you off at any time.

✅ Trip Verified | This was my third time flying American Airlines this month and my first time flying in a business class cabin since they reinstated full service and my experience was excellent. Since we had a short taxi, the pre-departure beverage was not offered. However, once we got up in the air it was quickly served with warm mix nuts. For dinner we had a delicious beef dinner with macaroni and cheese, a mixed salad, a small side shrimp aperitive, warm rolls, and a little ice cream tub for dessert. If you watch a small commercial, you’re even got 20 minutes of free, high-speed Internet, which was enough for me to send a few messages. The airplane was only six years old and very well-kept. I really don’t understand what all the negative comments are about, three times on AmericanAirlines in one month, and I have had very positive experiences. I will fly them again soon.

✅ Trip Verified | American airlines is hands-down the worst airline from a First World country. I vowed never to fly them once before, and after many years I decided to fly them again. My bags were lost for five days and they couldn’t find them even though we had a tracker in the bag telling us exactly where the bags were. On my flight home, I was met with the most ridiculous set of circumstances that prevented me from using my miles to upgrade from premium economy to business. They had the inventory, they just wouldn’t do it because apparently the premium economy ticket I bought wasn’t the right type of ticket. After spending an hour and 10 minutes on the phone, I was connected to a supervisor who repeatedly talked over me to repeat herself telling me why they could not upgrade me. These people are terrible.