American Airlines

Very bad flight experience. Though I was booked in Business Class the seats and taking care of food preference was horrible. My in seat entertainment system was not working. Also on top of it the control to call the attendant was not working. Even the reading light on the seat was not working for a major portion of the flight I could not read anything. I had in advance booked an Asian Vegetarian meal. I was informed that the meal had not been arranged. My seat was moving I was not sure that the seat was fully in upright position at the time of take off and landing.

Can not believe they tout new planes yet can't have a consistent onboard experience. I fly 2 to 3 times a week on AA and I never know what my flight will entail. Poor options for entertainment. If you are lucky enough to have internet on a flight you may or may not have the ability to rent a movie or show which I am happy to do. Yet I get on the new airbus which honestly is just as bad as their ancient md-80's and I can either stare at the broken monitor I was given where the sound doesn't work or like the passenger next me the screen was completely broken and would not display correctly. I get on gogo and it won't allow me to rent anything yet surf on a slow and labored internet connection. How can you not bring a consistent options to those that fly you the most?

Flew from LHR to DFW to make a connection to Mexico. They use the new 777-ER on this Dallas route. It was my first time to fly this aircraft and it's really great. I think it now must be the best business class product on the transatlantic - much better than BA. The seat is really comfortable. Great if you are travelling alone and get a window seat and you have complete privacy. The FA looking after me was very friendly and attentive. The International Terminal D at DFW must be the best international transfer experience in the US better than most European airports. AA system of tagging your baggage straight through to the final destination outside the US (ITI) is excellent.

LAX-LHR return in Biz. AA put their new 777-300ER on this route and I have to say that they are nearly on the top of the market with this product. Lounge at LAX - not so great I am EP the highest but have to admit the lounge is lacking lots of food options. There were nearly none except few sandwiches. Compared to BA First class in Terminal 3 which is not their best the AA just does not stack up. The aircraft itself is great. Biz has walk-up bar which if the flight attendants are not too lazy has constant food. And this is where it becomes tricky. Flight attendants on AA are hit and miss. I flew them 5 times in the past few months. The same route. Sometimes you get great serving people who really care and would do anything for you and then you get a lady like I did who when I walked up to the bar in the middle of the flight and asked for a glass of water - since there was none anywhere had to close her game on her iPad annoyingly lifted her eyes and proceeded to look. When she found the bottle she slammed it on the bar and said " You will be able to pour it yourself - I hope". Seat itself is great. I recommend row 5 window - it has an extra space to store your stuff. Plenty of room to stock things up. Food - really great for biz class they elevated their game with wines as well. I can't fault them for anything in terms of hard product. The choices of movies - great. I am comparing to my recent trip on BA which had about 1/3 of movies. That really surprised me. All in all AA is trying but it has to do it faster better and more efficiently.

March 2014 AA 39 London Heathrow to Miami. AA2438 Miami to San Jose. 16th April 2014 AA 353 San Jose to Miami. AA38 Miami to London Heathrow. Haven't even travelled with AA yet but already we are thoroughly disillusioned. Have travelled business class with many different airlines over the decades and never experienced such disregard. For personal reasons we need a window seat and aisle so the moment we book a flight we go online and book our seats. These are always without fail honoured. But American Airlines have already thrown us out of our pre-books seats 3 times relocating us in inappropriate seats and separated! Each time we have re-books seats but today find they have moved us again and suddenly all other seats are full! We phoned only to be told that they were not prepared to move other passengers despite them being single travellers even though they had moved us three times without reference to our wishes. We are no longer looking forward to our journey and will be avoiding AA in the future.

Business Class from Dublin to JFK. Not a great service at all. When we got on the plane the pre-flight drinks were sitting on the table of one of the business class seats. Everything rushed. Hostesses do just the bare minimum required. Earphones faulty. Had them changed and the new ones didn't work. Turns out the socket for the earphones in my seat was broken. So no inflight entertainment for me for the whole flight unless I was prepared for visuals only. Then got a cup of coffee in a filthy cup. Admirals Lounge in JFK is a joke. Pretzels cheese carrots apples some juice and coffee. That's it. You have to pay for anything else at airport prices. Then they looked for $10.50 for a glass of wine. I thought the girl behind the bar was joking. She wasn't. She reluctantly told me that one wine was complimentary and she begrudgingly served it. How can they justify charging Business prices and provide such a sub-standard product? Will never fly with them again.

We took our first American flight in 15 years to see if they improved and boy were we wrong. We took a 45 minute MAD-PUJ via MIA and return. All flights on time check in fast and easy. Priority boarding. On board very old planes on all sectors very nice flight crew. Their Business Class still have the inclined lay flat seats can feel a little uncomfortable for a night flight. But for other positions is OK. Food better than usual and nice selection of wines and drinks. For the first time connections at MIA went smooth and fast.

LAX to LHR AA 136 27th Jan. New AA Business Class. Lounge very relaxing and bar served a variety of drinks. Nibbles were ok and more substantial food was available for a fee. Once on board this is the new lie flat AA product and feels more like a first class seat than business. Flight staff were very attentive and the service on the 9 hour overnight flight was great. Amazing food great entertainment on a large screen and the seat is great for working and sleeping too. A decent pillow and fleece blanket are provided. THe walk up bar with snacks during the flight was great as were the massive toilets in which you can change into more comfy wear for sleeping pj's are not provided. Bose headphones made for cinema sound and the amenity kit was of a good quality too. Food servings being on an American carrier are generous. All in all an excellent product and this does give Emirates and Etihad a run for their money as one of the best in the sky - well worth a try.

AA47 LHR-ORD in Business - maybe 70% full on Saturday lunchtime. 777-200 with 2-3-2 business class. Attentive crew a mixture of experienced and new who showed a real pride in the service they offered. Good concise communication from the flight deck. Food OK wine reasonable (although does show cost cutting vs 4 years ago when I last flew this route). Cabin showing a little wear and tear but generally OK and serviceable. IFE showing its age but again perfectly OK for an 8 hour stretch. Half the price of BA (although BA were in gouging mode because the flight was booked within 2 weeks of departure). On time departure 10 minutes early arrival. A decent product when delivered by a crew who care as was the case this time.

LHR-ORD AA 91 14th January - a good comfortable flight and the food was reasonable. Excellent flight attendants very friendly and helpful. DFW-LHR AA78 - Business - 20th January. Although the business cabin was full the seat was very comfortable and the service impeccable. Very friendly FA's. This was my 3rd multi sector trip from London with AA and every time I have found the whole experience to far exceed my expectations.