American Airlines

Flew MIA-BCN business class. I am a long user of AA but always inside the US or from Venezuela to US. This is the first time I took AA to Europe usually when going to Spain I use Iberia. I had very low expectations but must say I was impressed. This flight was on the o767 the cabin in business is the "old business class" with seats that do not lie flat but I must say that it was comfortable enough to take a 4 hour sleep. Amenities kit nice and pretty. No private screen but a Samsung tablet was provided not a huge a mount of options but it was more than Ok. The biggest surprise? Food was excellent and in amounts that I have never seen before in other Business class. Plenty of bubbly. Service extraordinary FA's smiling and helpful.

Dallas to London in Business. The new AA cabin looks very good - spacious flat bed seats lots of storage and a big screen. However it was let down by slow service food that was simply not up to standard and the IFE froze and was not reset. AA has got the basics right but needs to work on the details.

GRU-DFW in new 773. What a great and enjoyable flight. New plane comfortable seats excellent food huge movie selection and a wonderful crew. If this is the "new" American they have got it right!

Flew LHR to Miami on a 777 in the new business class. Seating very comfortable. It was a daytime flight so I can't comment on the seat for an overnight flight. Great service. Food very acceptable. IFE excellent. Lounge at LHR is adequate nothing more. Immigration officer at MIA was the rudest man I've come across in a long time but that's not AA's fault. Their pre-landing video suggests that the immigration staff are there to help - not!

Have lived outside the US for 20+ years. Have flown many long haul flights to European hubs and then on to different cities in the US. We usually fly on British Airways (great airline) or KLM or Delta. For the first time was forced (because of a change in flight schedules) to fly on American Airlines from DFW to London (Heathrow) yesterday. So many things wrong: seatbelt sign on for most of the flight despite only occasional mild turbulence. Not acceptable on a 9 hour flight. The flight attendants were not friendly or service oriented. They mostly communicated with each other and acted annoyed when interacting with passengers. or they just sat in the galley. On this long flight a request for another small bottle of water (in business class) was denied: "Only one per customer". They did not come around even once during the night to offer drinks. Unless there is no other choice avoid long-haul trips on this airline. The ground staff were a little better still not customer oriented.

We flew from MCO via MIA to Punta Cana. The first leg was fine and for an hours flight every was completely satisfying. The second leg from Miami to Punta Cana was a total disappointment for my first international flight with AA. At the airport I was rejected to enter the lounge as for flights to The Caribbean the access is excluded. This logic I will never understand. The two flight attendants have been absolutely passive in their service and spent their time rather with making jokes with each other or actively ignoring requests such as a glass of water or getting visa documents. One flight attendant had his hands in his pockets at all times - while going through the aisle. I have never been so disappointed from a Business Class flight before. For sure AA will not have me as a customer onboard again and I am glad that there are a lot of options on the US flight market.

I hadn't flown American since the mid-80s when the service varied between passive-aggressive and actively unpleasant. Things have improved since then. The service on two flights - business from Miami to San Jose and economy from Panama City to Miami - was fine and even friendly. But the entertainment food etc show less sign of change.

MIA-POS 28 March in Business Class. 757 had new seats and was 50% full so plenty of room. Departure was 1 hour late due to First Officer being 1 hour late to the flight (wasn't explained why but they kept us in the boarding area so we didn't have to sit on the hot plane). Flight attendants in Biz Class were great - super friendly and smiles. Purser came and greeted each passenger - and his partner FA was all smiles and anticipated your needs which was amazing. Food was really good - AA has changed its menu and very tasty and healthy. Flight was only 3 hours so went by quickly. Another "Thanks for flying with AA" from the Purser prior to landing. Keep up the good work American - really was excellent service.

3 flights with 3 problems in less than a month. First bad weather cancels flight which can hardly be blamed on the airline. Not being able to even reach an agent to rebook for 48 hours and being forced to use an alternate airline to make meeting. Most definitely can. Second sat on tarmac for an hour waiting quite literally for a piece of paper certifying weight and then being forced to return to gate and refuel when minimum safe fuel line is broken was not fun. Having to literally run to connecting flight is even less fun. Especially when a comfortable wait was programmed into original flight. Third went to check in for overseas flight booked by government and after standing in line (no military bypass in system for check in) was unapologetically and without assistance punted to partner airline to stand in line for another hour. Because people who ticket with AA are just supposed to know this - particularly when standard check in procedures block military travel and leaves you stranded. Do the airlines really think making people wait needlessly and unapologetically is a good thing?

AA51 on two occasions. 6th Jan and 9th March 2014. As a seasoned traveller countless delays and negative experiences I still go about it with a smile. The negative experiences that I have I often just take with a smile. Not so this time. American Airlines provoked me so much on my last flights with them. I travel often in both economy and business as a paying customer. This time I was in business class with "The New" American and their 777-300ER. The product is great so is the food and the IFE. But the crew of AA are a disgrace. From the moment I stepped on the airplane an aura of unwelcomeness was hanging in the air. The crew were stressed and did not have time for anything but to run. No smiles nothing mostly just grumpy faces. After a dinner service that took forever to get going and that was served with a slap in the face I went to their famous buffèt of snacks to have some water and some fruit. As I did that one of the two flight attendants sitting there asked me: "Didn't you eat already?" I stood there feeling unwelcome. I don't pay a business class ticket to be met by such an attitude. It is simply incredible how unwelcome AA crews can make you feel on their long-haul flights. I'd much rather have bad food and IFE but a smiling friendly and service minded crew.