American Airlines

✅ Trip Verified | American Airlines has the worst customer service I have ever experienced. I missed my 2:30pm flight, which I admit was my fault because of personal issues, because I made it to the gate at the same time the gate closed. When I stood in line to get a ticket for standby the customer service agent forgot one small detail, that I needed to check in at the gate she assigned me standby. I’ve never been on standby before so as I was sitting there I saw people who were in line behind me checking in so I thought I should as well. Go figure these people who checked in before me, that we’re in line before me, got on the flight and I did not. If the agent had told me “hey check into the gate once you get there I would have been on that flight and not have waited for the next flight 2 hours later. Please inform your customers of what they need. Your employee told me I was standby group 2 and nothing more and that cost me 3 hours of my time. Do better American Airlines. I for sure will never be flying again with you because of this one time mistake. Absolutely terrible experience and this is why I always fly southwest or untied.

✅ Trip Verified | Flights delayed, no on board service was stated but was give to first class. Meanwhile I had to run to catch my connection flight because my first was delayed, currently 5 months pregnant and couldn't even get a water on board. Incredibly uncomfortable seats, no social distancing at all. Awful.

Not Verified | American Airlines is probably one of the most unprofessional, disorganized airlines I’ve ever flown with. The people working the flight were rude, my flights were delayed twice for reasons they still can’t explain. And they are no help at all with their customers and the questions they have about flights they [aid for. This makes me never want to fly with airline again. I’ve had better experience with Spirit. And That’s saying something.

✅ Trip Verified | First of all - social distance is not a thing on this airline. Tons of guests not wearing their masks correctly and no one is enforcing that. Flight attendants seem moody and angry to be there. The AA app is a glitchy mess, internet package was a joke, in-flight entertainment app/streaming service cuts out frequently. Then, as far as flight itself goes, I get a text message at 3.30amthat my first flight home (10/24 Flagstaff to Phoenix, then Phoenix to Orlando) was delayed by 40 minutes and that it "may" cause me to miss my connecting flight in Phoenix - it was cutting it close but after calling the airport in Phoenix to get advice, I decided to stick with the original flight. Found out after I arrived at the Flagstaff airport that the reason the flight was delayed is because they didn't have a crew to fly the plane. The gate attendant announces less than an hour before our new departure time that they still had not found a crew to fly it and the plane was still in Phoenix. Why would they not just cancel the flight? Sure enough, now the flight was delayed by almost 2 hours, and there was no way I was going to make my connecting flight in Phoenix so I asked the flight attendant at the gate to change my flight to the morning. He did and I left. I attempted to check in on the app for my flight in the morning and upgrade my seat to an aisle, it processed a $61.82 payment twice but kept loading an error message saying that "seat selection is unavailable at this time." After discovering that the payments were already showing up in my bank account, I called American Airlines to tell them I had been charged twice for a seat I still didn't have a reservation for, and could they please change my seat. The woman on the phone said that something hadn't been transferred correctly at the Flagstaff airport so that it showed me as having left on the original flights. She also said they didn't have a record of the two $61.82 payments and that because I had already checked in, they couldn't change my seat and I would have to wait until I go to the airport tomorrow to do it. She "thinks" the charges will be refunded. I will never, never, never fly with American Airlines again.

✅ Trip Verified | Fly at your own risk, plenty of folks not following masks rules but I was woken up to be told I needed to scoot my mask up half an inch, to cover more of my nose since it was already covered. The flight was delayed, making me miss my connecting flight, so I was put on standby. I'm fairly small, but it doesn't stop me from getting ran into or elbowed in the aisle seat, I've noticed over my past few trips that stewards take more precautions around spatial awareness the closer to the front of the plane they get. Never gotten an apology. The gatewoman was very short with everyone and told us to go to customer service without indicating where it was to get a new ticket - customer service then told us no, we should go back to the gate. When we returned, she was going off on yet another person. We were told to wait until the next flight, only to arrive at the gate and have us not even be on the list! Another flight gone, and I missed my Aunt's wake, though I've been in airports since 7am. As I sit in the airport now hoping to catch the last plane of the night, I'm looking to rent a car and just drive the rest of the trip. Based on the rules of this site, I can't speak on lost or damaged baggage issues, or make comments about compensation or associated insurance claims. I'll say if it can be blamed on weather, they don't seem to need to cover overnight hotels, destroyed baggage, or any associated things really. Bright side, I've been around quite a few cities just because I've had to be put up overnight so many times. You'll pay for more than the flight fare for choosing American Airlines, beware.

✅ Trip Verified | Not a good experience, flight to California was very full, the last two row were empty but the flight attendants wouldn’t let anyone sit there and old me “no more questions” when I asked about it. The flight attendants were not very vigilant in checking that people wear masks. Many people took they’re masks off. Almost all the flights I took were very full and the people I sat next to did not always have they’re masks on. Boarding was quick and easy and the flight went as planes but the COVID precautions were not up to par. I’m pretty disappointed.

✅ Trip Verified | I guess this airline forgot about social distances. My return flight is with American Airlines and I’ll be change it. First and last time flying with this Airline. I’m to upset we are not 6ft social distances. Also they mess me and my husband tickets up he sitting 10 rows ahead of me, and I booked together.

✅ Trip Verified | I was supposed to be at my destination at 11:49 a.m. I won't get there now until 10:49 p.m. been at the airport since 7 in the morning. A waste of time and money. At first I was told they couldn't land because of the Fog then I was told they didn't have enough signals for that plane because they did have other planes land at that same airport doing the same time. To work 4 months without a day off and I finally get time I have to spend a whole day at the airport. Then when the lady changed my ticket I get to the airport they don't even put me on the right plane that I was supposed to get on so I had to sit here and still wait that ticket was supposed to be having me in Indiana at 4:30. American Airlines really dropped the ball they won't even give you a voucher for your inconvenience me and my business partners will never travel this Airline again. Please book with a different airline if possible. Not worth the headache and the non professional customer service.

✅ Trip Verified | The whole plane was packed to the max. No spaces between seats. Strangers were seated next to each other. My first flight they put put me along with another person, when my seat was by window. The next flight whole plane was packed in each seat. I had to sit between two strangers. One was immuno compromised and she looked like in a bad shape. I asked the airline hostess if she had empty seats on the airplane, and she said "no". They also told everyone no snacks or drinks will be served. I kept myself under the mask the whole time. The plane was door had to be fixed and it kept making loud sounds when taking off and landing. When I was going to get my bags, me and another lady were discussing how packed these flights are. The whole crew kept walking back and forth with garbage bags. When they did not serve any drinks or food, why garbage?

✅ Trip Verified | After several poor experiences with both the airline itself and the ensuing lack of customer service, I wanted to warn others. Most recently they left me stranded in a connection city and I was forced to pay for accommodations. They also delivered my luggage (after losing it for 24 hours) soaking wet which ruined several items inside. After several attempts to contact customer service and ask for reimbursement for accommodations ($100), I finally received a reply saying sorry but we don’t cover that. After similar situations in the past, long story short is they are unreliable and have 0 customer service.