American Airlines

✅ Trip Verified | I had a layover from American Airlines to spirit airlines and spirit rejected my personal items. So I missed my connecting flight. The layover was 16hrs. So at that point I was livid and ready to go home. I tried to get my flight changed through the company I purchased tickets from. And they told me I was not going to be able to and I wasn’t going to get a refund or a flight back home the same day. Stressed and anxious I asked Bernadette for help as I realized I wasn’t going to get any customer service support from the Spirit Airlines or the booking company. She was able to help me and book a flight for me as well as Barry from ticketing. I cannot stress enough how much American Airlines customer service is FABULOUS! I was able to get a flight home same day! Which I was told was a snow balls chance in hell of getting. I will be only using American Airlines because of this experience! I pride myself on being a loyal customer, thank you American Airlines for all your help and thank you for critical problem solving in such short notice!

Not Verified | Fly another airline! They just canceled our flight for the 5th time, with no compensation. We’ve had to pay out of pocket for a hotel for 3 days. Our luggage has been checked and we have no rental car. Our infant is without food and diapers and they do not care at all. The worst traveling experience I’ve ever had.

✅ Trip Verified | Fly with anyone else. They were uniformative. This was the first and last time I will ever fly with american airlines. They damaged my luggage. It was the first time I had ever used the luggage. It was ripped and there are holes in the front. They also broke the wheel so it doesn't roll properly anymore.

✅ Trip Verified | I do not recommend flying American Airlines! Every seat was booked. No social distancing! Not clean. Didn’t feel safe. Due to the weather conditions our flight was canceled from HH. Once American canceled the flight the staff didn’t know how to help a plane full of stranded customers. Not enough American flights out of Savannah, Charlotte or Charleston. If you were lucky to get a flight get here we’re NO seats available. We walked away from the counter with NO flight to get home. Stranded! In order to get to Chicago O’Hare. We had to book a new flight on Delta for $1,012.00 and rent another vehicle to fly out of Savannah. I received an email 20 hours later saying they booked us a flight leaving tomorrow. Thursday! Awful experience. I recommend flying DELTA. They practice COVID-19 safety! No one sitting next to you. And they gave out complimentary water and snacks. Very Friendly too. They care about their passengers.

✅ Trip Verified | When we booked our reservation, it was last minute and when we got to the airport we realized that we are not seated together. At the ticket counter the agent said that in order for my friend to sit with me, there is an upgrade fee to a better seat with leg room. We thought it was odd, but we bought the ticket for $31.16. When we got to the plane, there was NO DIFFERENCE between the seat that he was in and the seat that he moved to except to sit next to me. No leg room difference. I disputed it with the flight attendant, I also had taken down the name of a witness who thought it was ridiculous and I disputed it with the customer service when I got back into town. They swore up and down that it was a more premium seat and refuse to refund the $31.16 fee that was needlessly and deceptively sold to us. I don't recommend flying with American Airlines as they overcharge and don't do right when so much proof is presented.

Not Verified | First off I wanted to start with saying I rarely or never use AA and I do not foresee myself, my family or my employees using AA again. original booking Oct 2020 flights were changed twice and had to reschedule vacation, outgoing SLC - OGG added 5 hrs to my trip. OGG - SLC was delayed several times, multiple gate changes without notice, arrival was late to SLC, landed at 8:07PM Bags scanned and offloaded at 8:20 PM bags did not make the SLC Carousel until 10:15 PM, no updates nothing. I contacted AA baggage in airport and he shrugged it off as oh well just wait. Then I called Customer Service 800 # for AA and she was very unhelpful. Multiple airlines baggage come and went while all passengers from AA2999 stood around not getting answers. With the increased fares, additional baggage charges and wasted time from delayed and/or forced changes to itineraries, I find it appalling that the customer service is this bad, only forcing me to not make changes from Delta or United Airlines, I would rather book with Frontier, Southwest or Alaskan Airlines than have to go through this again. I will be sending a certified letter to the board of directors, I am a Million Mile client with Delta. Shame on me for trying to use another airline that is not capable of offering the same great service as their counterparts.

✅ Trip Verified | I have flown around the world (several times) this is return trip, the first and last time I will fly with American Airlines. For me out of 4 flights they have a 50% success rating in getting the airplane off the ground. They are clearly trying to squeeze every penny they get and make the customer suffer in response. Because they have cut staff they now don’t have a pilot available to take me home to see my little girl on Valentine’s Day (if you have a lil princess im sure you can understand) this is after flying out to my destination the plane not being able to take off due to mechanical failure and me missing some of the fire fighting course I flew out for. They don’t care. Fly with someone else.

Not Verified | These people do not know how to check a plane before boarding all the people. We all boarded the plane and after an hour of waiting, the captain says "I’m here with bad news the airplane isn’t working so we have to get off". Wasted $200 on this ticket for this.

✅ Trip Verified | They have earned bankruptcy, “delayed 12 hours for fog.” Or maybe they don’t have enough crews, ran out of duty day for a weather delay, and they again demonstrate their sustain for their customers. I really hope our government doesn’t bail these business wizards out! Paying twice to have terrible service, is a bad idea.

✅ Trip Verified | You could not pay me to fly American Airlines again. I was en-route to ONT via Houston Hobby with an hour layover at DFW. When landing in DFW from Houston Hobby we waited in the plane for an hour for a gate space. How do they not have a gate ready for an incoming flight. Due to this debacle, I missed my flight to Ontario. While trying to figure out where to catch my replacement flight to Ontario, they had sent me to 3 different help desks. Do they not know where to send someone who missed their flight? I missed it due to their incompetence. I finally get the correct info for my new flight. I then board the flight, we had left the gate pretty quickly which was great. The pilot then drove around the airport. After our 15 minute tour of the airport, the pilot pulled up to the same gate we had left, the whole time not one single announcement. When he pulled back up to the same gate we had just left 15 mins earlier he announced over the loud speaker “we will be on our way momentarily”. A laugh broke out simultaneously from all the passengers. As I am writing this I’m still at DFW waiting to taxi to the runway. It has been about an hour since the absolutely awesome tour of the airport. I will never fly with this airline again. Very unprofessional.