American Airlines

✅ Trip Verified | Terrible paid extra for aisle seat was stuck in the middle seat 2 times after paying substantial amount for more space, paid for exit row was put in very back of plane. Second they packed their flights all of them were 110% full with standbys and upgrades requests numbering 2 pages of names ... then they get irate about not observing the 6’ rule and all the garbage about social distance! If you pack your flights you most certainly are not adhering to rules and guidelines! And their service sucks.

Not Verified | Worst flying experience ever! No aspect of social distancing whatsoever! My flight was packed to the brim with no space in between seats and no limitation on number of people flying. My seat was dirty with crumbs all over it showing how little they clean them in the time of a pandemic. You would think with what’s going on they would actually clean the seats especially when there’s 200 people packed on a flight! The flight was also delayed and they had us board at 11:04 and leave at 12:16. On top of that They had us board an un distanced plane for an extra hour when they were aware that the plane would be leaving later. Not to mention the extremely long layover! ridiculous. Worst flight ever. Never fly American Airlines. Terribly uncomfortable and dirty.

Not Verified | I will never again spend any money with American Airlines. This is the worst experience I’ve ever had. I have flown many times and have had delays in the past but American Airlines takes zero responsibility for delays which result in missed flights. Their customer service is horrible and they treat their customers as if they don’t care if you ever fly with them again, which I will not.

✅ Trip Verified | I wish that I could give a negative review. This was one of the worst experiences I have ever had with an airline. As we boarded the plane on March 19th in Seattle (AA 1471), the first thing the pilot said overhead was "the back engine is broken, so you will hear some loud noise, but it will be fine once we are in the air". After we pulled from the gate, we sat on the tarmac for about an hour and were surrounded by two fire trucks, a fire SUV, and police patrol. The engine was inspected, and we were indicated to have further inspection at a different location. After another hour, the plane was pulled out of commission. I am unsure why a fully booked flight was put onto an aircraft with a knowingly broken engine in the first place, however, nearly all the passengers had connecting flights in Miami. When we finally arrived in Miami, I missed my connecting flight to Grenada (flight 1546), by only 15 minutes. Since this flight only happens once per day, I then had to face a 24-hour layover. I was the second person in line at customer service, ready to be booked a hotel and meals, which was the very least that could have been done. After pulling everything up, I was told that every hotel in Miami within a 20-mile radius was booked, and there was nothing that could be done. Not only was the staff extremely rude and insensitive, but they also offered zero solutions. I, as a 22-year old sleep-deprived female, was then expected to spend 24 hours during a pandemic on the filthy floor of the airport with only $24 worth of food vouchers. I did not have access to any of my clean clothes as all of my luggage was checked in at that point, nor did I have any of my toiletries. I was unable to sleep as I felt vulnerable and unsafe, and I was supposed to be preparing to meet the dean of my medical school for the first time upon my arrival in Grenada. This experience was disgustingly unprofessional, and I am requesting not only a full refund but also compensation on top of that to make up for the horrific 24-hour layover I endured. After reaching out to customer service, they only offered a $125 voucher for compensation. $125 would not even buy me a one-way ticket back home! I was not given a hotel, enough vouchers to cover food, 24-hours of COVID-19 exposure, grossly inadequate service, and now a pitiful response. I had to make complete rearrangements in a foreign country due to their negligence after sleeping on a filthy concrete floor and they think $125 makes up for it? Absolutely disgusting!

✅ Trip Verified | I had flight credit for a trip I had cancelled March of 2020, since covid had begun. This is my second time flying with American Airlines but I will never be flying again. 2 Checked bags for $70? Ridiculous. Basically paid $70 to have eyeshadow palettes broken inside (which cost way more than the baggage fee) my suitcase even though I had tightly secured and wrapped them. We were supposed to land in PBI at 6 pm, but the weather was bad in our connecting flight city (Dallas). None of the customer representatives were helpful in explaining that if I hadn’t changed my flight I would still make it around 8 pm since all flights were delayed in and out of Dallas. So we ended up leaving at 2.30 pm after staying in the SLC airport since 7 am that morning. We then got to Dallas and didn’t leave till around 11 pm. Flying into Florida at 3.30 am. There were no ubers or lyfts available, and I was alone with my other friend. Two young girls under the age of 19, is quite terrifying flying into a city at 3.30 with no option but a taxi. We were yelled at by the taxi driver because apparently we had “woken him up” for a 10 minute drive to our hotel. Someone had also thrown my ipad during security bypass and it shattered, so that’s wonderful. And you can’t even reach American Airlines on the phone to tell them and try to get your money back.

Not Verified | American Airlines has the worst customer service. Flight 277 into Dallas sat on the tarmac at DFW for 45 minutes after landing, causing approx 30 people to miss the connecting flight to OKC. The associates at gate E34 at DFW for connecting flight AA2955 were unhelpful, and not compassionate in the least. I was finally able to speak to a person on the phone and was told to file for refund, which I did due to involuntary change of flight, turns out, our flight is ineligible due to not being cancelled by the airline. The “feasible” option we were given was a flight at 0845 this morning. Again, not acceptable. Our party of 4 ended up getting an Uber, which was around $300, but now we cannot speak to a person, or get directed to the right people to give us a refund for the flight that left us at the airport at no fault of ours. American Airlines has been terrible in rectifying this situation.

✅ Trip Verified | I don't write reviews often unless something dramatic happens, so I want to let people know about unprofessional and dangerous events that happen to me so management can fix or do something to eliminate such behaviors. I was recently a passenger on an American flight from St. Paul, MN, to Midland, TX. I was boarding the plane with my carry one bag and my laptop's bag. The country agent was rude, asking me to check in the carry one claiming it was bigger than American allows as carryingone. Just for a note, I traveled with this specific carry-on all time and no problem at all. In fact, I traveled with this exact one "carry-on" on American airline before, and there was no problem at all. So I didn't say anything, and they took my carry one and charged me $30. I boarded the flight, no social distances for sure, then noticed that someone vomited on the chair in front of mine. With Covid, seeing that was break dealer to me. I would never fly with an American airline, and people should be careful using this airline.

Not Verified | I needed to get back to Milwaukee on American Airlines but it will be the very last time I will fly with them. The flight attendant was unkind and so disrespectful. I got scolded for standing too close to the man in front of me while boarding (understandable)- then got scolded again because the person I was flying with wanted to board with me. Three minutes later as the two of us were settled in I look up and there are four people standing right there by our seats (scolded before for social distancing). Then she rudely corrected me for having my foot in the aisle- I'm 5 foot tall - I crossed my ankle up over my knee- my foot does not even reach the aisle - I'm 5 foot tall. The rudeness and disrespect was amazing.

✅ Trip Verified | If i could give a 0 star I would, worst experience ever! First off, they had me separated from my daughter who is a minor but had me and my fiancé together. I spoke with customer service multiple times when booking both tickets separately, we had to book them separately in order to use the credits. They guaranteed me that we would still be together as if it was one ticket, but guess that was a lie! I check in the day before and I noticed I was separated from my daughter. I called customer service and they told me that once i get to the airport that they would be able to put my family together. Another lie! It was literally a hassle to get the first flight to be together, but they were able to move seats around for it and made it happen. Now we had a layover and same issue, I was separated from my daughter so I went to the gate and explained what customer service had told me and that the last flight was able to move things around because she is a minor but nope not this time. All they had to say was the flight was pretty full and that me or my fiancé would have to take her seat! Like are you serious!? This was the airlines fault for miscommunication from the start! I have high anxiety with flying and so does my daughter! I’m furious and this has been the worst experience of my life! Not to mention on the first flight, They literally asked my man to cover his shirt because it was offensive, and then they’re harassing a family because their 5 year old is being disruptive.... like I’m sorry but when did our freedom of speech get taken away, and do any of them have kids? Sometimes kids have a bad day and act out. Is that any right to move them to a different seat or kick them off of a plane!?

✅ Trip Verified | My first complaint is they single out white middle age women. My carry-on was no bigger than anyone else. In fact, it was smaller than most. This happened in Austin, Detroit and Dallas. Next, don't even bother with a paper voucher. They make it virtually impossible to use. They wanted us to book flights then cancel to get the voucher money. I will not be using this airline in the future.