American Airlines

Not Verified | What a joke 6 open bag areas on the way to my seat, I paid $86 extra but they make me check my bag. I fly 2-4 times a year. American Airlines is even worse than Spirit.

✅ Trip Verified | This was the worst experience of my life. My fiancé and I were so excited about going on our first trip since Covid hit. However, 39 of us had our flight canceled after hovering over the airport in Dallas for almost 2 hours, due to the pilot not being able to land in a storm. Then we had to go to Waco for fuel and sat there another 45 min. Only to be told once we did land on Dallas that our flights were canceled. On top of that they made us check our bags so we didn’t have anything we needed. We were stranded at the airport and because the next flight to California wasn’t got another 2 days we all had to return home. So that means no bags, ( which we had to get delivered to our home) and wasted 2 days in the airport. We were lied to by the staff at Dallas airport. American Airlines is the worst, do not use them. American has gone down due to poor customer service. Now they don’t wanna refund the money on top of all this. Save yourself and book with another company.

✅ Trip Verified | American is the worst airline in existence. They have zero respect for anyone’s plans. It’s a guaranteed delay to your flight every single time for one reason or another. Today’s flight was supposed to take off at 07:30. An announcement was made in the terminal at 07:10 explaining they don’t know where the flight crew is immediately followed by an hour delay. How can you trust an airline that doesn’t even know where their flight crew is?! I don’t care if I have to take two connecting flights to get to my destination on another airline. This is absolutely the last time I fly American.

Not Verified | Our flight was cancelled due to the plane broke down, no problem we like to get home safely. The issues began when they had us wait in line and wait on hotel vouchers and meal vouchers ( great). Our turn cones and they have ran out, they told us to save our receipt and we would be reimbursed, we did so and we're not reimbursed. We had five in our family 9 at night. They offered to reimburse for 1/4 of the hotel and no meal or Uber costs. They offered a 125. Flight voucher kind but we all know you cannot fly anywhere on that amount. Customer service told us to fight this more. American airlines is done. Horrible service and did nothing they promised.

✅ Trip Verified | Had a trip planned for the 4th of July holiday. We were scheduled to fly American airlines out of Austin Bergstrom with a connection to Bozeman Montana out of Dallas. Our flight was scheduled to board at 5:55 AM on July 1st . We checked the TSA wait times via the TSA app and arrived at the airport 1 hour and 45 minutes hours early to ensure enough time to check bags and get thru the TSA security process. The line to check bags at American was out the door. No other airline had similarly long lines that morning. There were only four American employees working the check in counters. We were in line for almost 2 hours and ended up missing our flight. Once we got to the check in desk, we were told that the best they could do was put us on a 5:30PM flight to catch a connection in Dallas to our final destination. The only problem was that we would be on standby for the connecting flight and that the connecting flight was fully booked. Thanks so much American. Stranding us in Dallas did not seem to be a reasonable solution. I have two problems with American airlines after this less than pleasant experience. At no time did an American employee appear to ask people in the check in line when their boarding times were. I travel frequently and when traveling with other airlines I have never missed a flight due to check in delays. Invariably all other airline companies I have ever dealt with always seem to have employee(s) working long check in lines making sure no one misses a flight. Apparently, this does not occur to anyone working at American. After missing our flight we requested ticket refund. They denied the refund request and insisted on a credit Based on the inconvenience of missing the flight and the incompetence of how American handled the problem I think a refund would be reasonable. Americans recent proclivity to cancel flights seemingly on a whim combined with a total disregard for customers in my mind makes a future travel credit all but worthless. Epic fail American airlines. After reading some of these reviews it's clear that customer feedback is meaningless to you.

✅ Trip Verified | The crew on this flight was great!! They made sure everyone was comfortable and had a great flight. So friendly and personable. We met the crew prior to boarding. Great people with lovely personalities and outstanding service!

✅ Trip Verified | AA was the worst airline I’ve ever flown and I fly often using Delta. I was suppose to arrive at my destination close to 1pm. I get things happen and weather permitting, etc. but I had to switch flights multiple times, multiple connecting flights were missed… I was stuck on a plane for 55 minutes while they decided they needed maintenance to come fix two lights on the aircraft in the aisle. It was hot and there was no air on. Everyone was sweating and complaining. Granted another delay that was about an hour was to sit on the plane and wait till the weather in Chicago got better. I understand that. But then I had an elderly man behind me on one aircraft that was on oxygen and needed a plug to charge it and the lady told him there was none and that “oh there is one but it probably doesn’t work.” So the elderly man and everyone around him was nervous and scared the whole flight. The staff on multiple planes was very rude and unhappy. I didn’t end up to my destination for about 6 hours after I was suppose to and after all the flight changes I encountered, I ended up having to fly to a different airport in Houston where I then had to get an Uber back to the airport where my rental car reservation was that was unable to be changed to a diff location. Not to mention one of the aircraft was out of almost everything to drink!

✅ Trip Verified | I fly approximately 40-50 times a year for business with all major airlines within US and International, economy as well as business class. Never experienced such a bad customer service. Flight delayed twice. Horrible customer service, will never ever fly again with AA even if I have to walk thousand miles.

Not Verified | Worst experience ever! Delay caused re-scheduling for myself and my son. Nothing available until evening of next day. Had to pay $387 for a hotel room as it was a holiday weekend and all rooms were sold out or required a 2 day minimum stay. Had to pay another $166 for rental car car, dog sitter and cancel plans for the next 2 days as a result. Received a text with new reservations 17 hours prior to departure stating a connecting flight would be delayed. I'm cancelling my end of July trip until they get their act together. My best friend had her Friday flight cancelled, re-scheduled flight 2 days later delayed, which made for a 12 hour day of flying. They should not schedule if they are not staffed! Paying customers are the ones that suffer!

Not Verified | What should have been a direct flight got changed at the last second to a lay over. So what should have been an hour and half lasted 6 hours instead. My flight was somehow changed at the last second so I couldn't get a chance to try and get my original flight back which wasn't even cancelled so I'm not sure why it was changed on me. So in the future I'm avoiding AA at all costs.