American Airlines

✅ Trip Verified | We started our day with American Airlines changing our flight four times, just hours before we departed. Our original flight got so delayed that we would’ve been 3 hours late to our connecting fight, so we changed it to an earlier one. Then that got delayed. We spoke to employees, tried to get some advice on what we could do. They said we’d make it, we just had to be fast. We finally got to Phoenix where our connection was, running to the gate full speed to find out that we had missed it by one minute. But that wouldn’t have mattered, because they took us off the flight without telling us, again, so we couldn’t have boarded regardless. They stuck us on a route that connects a total of 3 times with about 18 hours of being stuck in this hell hole, with no compensation whatsoever. We booked our flight months in advance, paid hundreds extra to avoid this exact flight, and they can’t even be bothered to offer us a meal credit let alone any sort of discount or refund. I’ve never been treated with such apathy, the entire airline has no problem changing around your plans for their convenience. There’s absolutely no point in booking a flight with them because you can guarantee it will change a million times and land on a horrible last resort. My partner and I love to travel and I’m never going near an American flight again.

Not Verified | Unbelievable how terrible American has become relative to their peers. This is 5 consecutive terrible experiences with this airline for me. Each time some other cataclysm of nonsense. It’s so offensive how terrible they mismanaged bailout funds while furthering their own incompetence. They should have to repay the people for their own inexcusable failings. It’s a comedy of errors and inanity over here and I will never fly this horrible line again.

✅ Trip Verified | Worst airline I have ever flown. Not once have they ever left on time or not had any issues with their horribly maintained aircrafts. They have no regard for your timeline. I do not recommend this airline for business professionals who need to get places on a timely manner.

Not Verified | American Airlines constantly delays scheduled flights. If you need to get somewhere fast; don’t use AA. Customer Service is horrible on the plane. We sat on the runway for over 40 minutes waiting on a gate which makes it difficult if you have a tight connecting flight.

Not Verified | This is not a friendly airline. I tried to call before and during my trip (1.5 month) without luck. There is no way to message with no one and, frankly, I'm totally disappointed. The plane ticket was overpriced and it seems more overpriced for the service received by the customer. First, I was unable to pay for my bags online, second, on the phone the waiting time was over 8 hours, ridiculous! Third, no one helps when you don't know what to do on those kiosks, despite of having personnel walking around. This is not a senior citizen friendly airline. I requested a wheelchair and have to practically beg for one and by the time I arrived in Colombia, there were no wheelchairs available. Having an American Advantage Citi card gave me no advantage at all, because no one answered the phone before my trip, so I paid $84.00 for my bag. I'm closing that account, it's worthless. I do not recommend AA for travels, unless you like troubles!

Not Verified | Flight left Cabo late. Arrived in Charlotte for connecting flight with maybe 15 minutes to spare! Bags didn’t get on belt until 8pm and flight was for 8.15! Now mind you all of this is out of our control. Get to hate at 819 to be told we are too late. Go to get another flight and find out we are stranded until the next day at 9. Now get this…. With no accommodation. Like it’s your fault that we missed our flight and you don’t have any accommodation. I recommend you use them only if you have to because they really don’t care. And then the lady at the counter act like we were inconveniencing her with her little attitude.

Not Verified | My special needs disabled daughter was flying special services escort and UM, and was abandoned at a gate in Chicago O’Hare airport. This airline was horrible people with special needs and parents letting their kids fly unattended please avoid them, they do not care about your loved ones.

✅ Trip Verified | I tolerate American Airlines because I am mandated to fly this Airline, however, I am consistently getting my flights delayed. I have flown with them seven times in the last four months and all seven have been delayed causing me to missing my connecting flight. Today was the final straw with American as they delayed my initial flight by two hours extending my day from five hours to ten. They keep having mechanical errors as they state which causes uncertainty with safety of the aircraft. They can’t keep track who gets on their flights causing people to get kicked off.

Not Verified | My husband and I were planning a vacation to leave Thursday return Tuesday. We are all packed and ready, house clean and late Wednesday we receive a text saying our flight has been cancelled! We have already scheduled dog boarding and hotel which we just lost a lot of money on this trip. We eventually received a text saying we can leave the next day at 5 am, no refunds on our expensive hotel due to last minute and this obviously cut our trip short. The next day we go at 5 am to only wait till 7.30 am for yet another delay. This is really bad but it gets worse. On our way back here we go again another text saying plane has delayed two hours after two hours another text stating 3 hours at the end of the day we had to stay additional night as it did not leave until the next day. Worse vacation ever! And no they did not offer food vouchers nor hotel voucher nothing but a printed one way ticket for the following day. I will be cancelling my AA credit card which they so happily announce on each trip! What a rip-off and very inconsiderate of other people. I cannot believer that a company would treat people in this manner, so sad.

Not Verified | American Airlines had everyone board the plane and then kept us there unable to take off for over an hour. This caused my wife and I and most others on the plane to miss our connecting flight in Chicago. Thanks to American airlines my quick 2 hours of flying has turned into waiting for 10 hours in Chicago for another flight. Never flying American Airlines again, ever.