American Airlines

Not Verified | No one wore a mask, even before takeoff when eating or drinking could not have been an excuse. This was a flying covid petri dish. Canned announcements were aired now and then but were ignored. I flew the premium seating just below first class, but even the first class passengers were unmasked.

✅ Trip Verified | Do not fly American Airlines. I had three flights canceled within two weeks. These cancellations were announced within hours of the flight taking off. I missed my brothers wedding. Then I decided to fly my brother out and both of his flights were canceled - resulting in missed days of work and multiple trips to the airport for both of us. American Airlines is very unprofessional.

✅ Trip Verified | Took a flight from Eugene Oregon to Memphis Tennessee by way of Phoenix Arizona. Left Eugene at 6 AM and flew to Phoenix then from Phoenix to Memphis that was the planned trip, the actual trip was we left Eugene around 6:45 AM and arrived into Phoenix late but with 30 minutes they told me to get to my connecting flight but we sat on the tarmac until my connecting flight left because there was another plane in our gate. When I went to the customer service if you could call it that? I tried to explain to them that I was headed to Memphis to attend a family funeral, and needed to be there. And they said that was too bad because I wasn’t going to make it that I had just missed the last flight to Memphis for the day with American Airlines. They suggested that I check with Southwest and buy myself another ticket and they would check into possibly refunding this one that I was currently flying on. Southwest is no longer flying into Memphis as of October 1 I had already checked that out.They said could reroute me through Charlotte through Chicago through wherever and then get into Memphis around you know anywhere between 9 PM and midnight. Customer service was lacking at best. So then I ask if I could have a cart as I had had recent back fusion surgery . She called for me a cart and they took me to the gate for the flight to Chicago. When I finally got to Chicago I went to that customer service as well to see if I could get any help and again she looks at me and says what do you want me to do about it and I just said nothing because that’s what you do best. I am a senior citizen and I have flown hundreds of trips and have never had this kind of customer service or lack of customer service. My question is Why do they allow planes to take up gates that they know they have planes coming into that are scheduled with That gate? Do they just not care if you make your connection or not. Are they really that mismanaged? They have terrible reviews three out of 10 and I’m hoping this will make it even less! Also I had upgraded the night before from regular to first class for a fee of $98 thinking that was my trip but then found out it was just for Eugene to Phoenix. Then I was waiting for my coffee and breakfast and first and first class and was given a small bag of broken cookie chips! And I asked the staff where was my breakfast and he said oh we don’t serve food on or any of our airlines anymore. So if not for the service and for the amenities why would one pay the extra dollars to fly on first class? But I discovered on my flight from Phoenix to Chicago they do in fact serve food in first class regular meals and in my first class I was given a bag of Cookie chips. And drink my coffee out of a paper cup? I have a return flight on the same airlines to go back to Eugene and I will then remove American Airlines from my life regardless of the fares or etc. that they may offer.

✅ Trip Verified | Worst airline ever! Everything was fine on my trip to Grand Rapids for a wedding but was a nightmare on the way home. On my flight from Grand Rapids back to Boston, during my connecting flight in Philadelphia they misplaced my carry on luggage that I had valet checked because it was too big for the small overhead. I’m disabled and due to this mixup I missed my flight. And the ticketing agent tried to make it seem like I should’ve known where to pick up my bag, but no one told me where to get my bag. Thankfully got my bag back and got a hotel voucher but this was a nightmare. Also I asked for disability services and got no one

✅ Trip Verified | Decent on time experience. Rushed but polite service. Ample, decent but cold breakfast. Everything good by today’s lower standards. Covid is now about cost cutting rather than safety. It should be acknowledged.

✅ Trip Verified | Flight 2827 at 2035 from Dallas to Columbia SC on Wednesday 9/29/21. returning from burying my brother-in-law who's a soldier. My husband also a soldier still grieving tries to distract himself by watching a "free" movie but the airline doesn't have any headpiece and of course we don't normally carry a headpiece or earphones wherever we go so he turns it up a little to hear it. I guess it was a little too loud as the stewardess asks him to turn it down. My husband apologized and turned it down. What she said next is what bothered me most. My husband and I were both stunned at what she said and I had to bite my lip so I don't make a "Karen" scene. She said to the other passenger "they think they're at home or something". What do you mean "or something?" You mean like we're on vacation or something? Lady, what we're feeling at this time is far from "or something" and you just made it worst to the next level. You really don't have to make yourself look good by saying what you said to the other passengers. You all were probably looking and snickering behind us but thanks to you the rest of the flight was humiliating and you certainly tainted the airlines name in our view. So next time you make a comment like that think twice because you don't know what people are going through.

✅ Trip Verified | American Airlines really dropped the ball here. My flight was scheduled to leave at 5.32 from terminal 2 C11. I received a text notification that there were delays, which was fine. However, I stopped receiving notifications and there were no updates online so I continued to stay in the area of C11. There was another flight leaving from that gate so I spoke to the attendants, who scanned my boarding pass and told me the plane was on route and should be there around 8, then they left and there was no one else around to talk to. At about 9.30 I checked online again and it said that the flight was on time leaving at 9.04 from C21. I found a phone that connected to the airport's customer service, and the woman actually laughed as she told me the flight had already left and I'd need to contact American Airlines customer service but I wouldn't have any luck at that time of night, so try in the morning. I received no notification of gate change, there were no announcements of final boarding call. I was checked in and they had scanned my boarding pass! They can give me that money back, but they can't give me the five hours I sat there waiting, or the experience of my sister's first baby shower or the weekend we had planned together. I will never book with American Airlines again!

Not Verified | American Airlines continues to be the biggest embarrassment in the air. Their overhead compartments are full half way through boarding, for my second consecutive flight. I travel with sensitive work equipment that fits into a bag specifically designed to fit overhead so it is not mistreated by baggage handlers. Here I sit, again, left with no choice to have my equipment mistreated because they cannot police their own baggage policies. Infuriating. Alaskan Airlines is a subsidiary and puts this to shame.

Not Verified | Worst experience ever. Booked my trip 3 times for British airways, to fly for a memorial. In August I received an email advising me my direct flight, which I had booked business class was canceled. So I had to book using American Airlines. Arrived 3 hour early with all my documents. Checked in and at the final step was told we had to download an app and complete a questionnaire. Asked for help, none given and was asked to step out of line. Completed the app, stood back in line and at second check in. Now my Covid test which didn’t have my name on it, but had to be opened through facial recognition, wasn’t good enough. Asked for a supervisor and wasn’t allowed to speak with one. Told again to step out of line. As we walked away, I managed to bring up my name. I returned to the same “lady” who purposely ignored me, calling on others. When I approached her, she told me to wait in the now much longer line. As we finally made it to the ticket window, we were told we had missed the baggage times and now had missed our flights and because it’s a flight through British airways, they couldn’t book us either. 45 min of being on hold, rebooked flights which cost $1500, more and back to economy seat (which business was a splurge since my mom died). Sent emails upon my return and received a callus response to the effect of sorry your responsible for documents that you didn’t have. Well I did have them, and much like the ticket person, you didn’t take the time to listen

Not Verified | Most unprofessional at informing passengers what is going on. Delays for no reason, and no respect towards the passengers. If I can make it to work in time everyday I'm sure an airline can be on time even after we pay for our flights ahead of time. Really unprofessional and full of disrespect.