American Airlines

✅ Trip Verified | American Airline has got to be the worst airline I have ever flown. We flew from ATL with a stop through MIA and this was the worst experience ever. Coming back from Cartagena back through MIA was extremely stressful. We had to re-check our bags, wait in another line, and go through TSA again - WHY? We made it to the airport on time, only to wait 1 hour to retrieve our bags (again) to get on our connecting flight. Between TSA and re-checking our bags only to miss our flight due to AA bag recheck rule. I will never go through MIA again or do my best to bypass American Airlines all together. I would not recommend AA to anyone. Just avoid the stress all together.

✅ Trip Verified | We were delayed for an hour to go to Jamaica. On our way back, we had booked the 11am leave time from Jamaica to arrive in Atlanta Georgia by 5:30 to have dinner with family. They deleted that trip. Delayed to 9pm. I called and asked if we can change anything, they said it would cost $200. We didn't do that. On our travel day they left 75 minutes late. We were moved to a 9:52 arrival time. Since we missed our connection. Then it was delayed as well! Landing at 11 at night. As of now. Terrible customer service. We now need to pay $100 for an Uber. And they only gave us meal tickets. If you can't get flights on time, why are you in business? We will never travel on American again!

✅ Trip Verified | They delayed my flight three times after I arrived to the airport and provided false departure time, which caused me to miss my overseas flight. They refused to refund a new ticket I had to buy, after a month and a half, after don’t know how many hours spent on the line with their customer service and writing emails, they suggested to return 200$ as apology for this whole mess they made. For the ticket Paid 600$, for so many hours spent stuck at the airport(s), for almost 12 hours delayed arrival home and all that stress they caused me.

✅ Trip Verified | The aircraft itself is not uncomfortable - I am used to Delta but have flown with a few other airlines and this one was fine. The flight attendants were very nice. What I am super disappointed and annoyed about is that my flight from Cozumel to Miami was delayed so I missed my flight. Customs in Miami only had like 3 lanes open and both customs and security were severely backed up. I was not acting entitled or asking to skip the line, but whenever I did have a question for the TSA agents (or any employee in that area, they might not all have been TSA) either ignored me or responded very rudely. They first laughed in my face and said that everyone still has to go through security, when I asked if he recommended a speedier line. I was not trying to bypass security, just save time, which I think is reasonable. I went to ask another man for directions and he shook his head. I was starting to get lost, went to ask another woman a question and she pointed me the wrong way and then was rude when I tried to explain that that wasn't what I meant. So I missed my flight, whatever. I sucked it up and continued through security while trying to find a new flight back home to Nashville. On the AA app, which had my boarding pass, it said my flight had been delayed. So I ended up still walking to the gate, where the lady behind the counter ignored me for a solid five minutes. I know her job is hard and she was busy, but it was humiliating. When she finally looked up, I asked if they were still boarding - since, as I said, the app showed a delay that made me believe I could still make it. She quickly muttered "it left" and went back to her work. So I go get a coffee and empanada from the Cuban cafe to make myself feel better - highly recommend. I ran into a super nice flight attendant who helped me figure out how to find customer service. I wish I had gotten her name, she was so sweet and helpful and patient. I headed to customer service because neither the app nor the website reflected that I had missed my flight - as I said, it showed "delayed". So I couldn't figure out how to switch to a later one and wanted in-person help rather than talking to a machine on the phone. That's reasonable. The customer service line was insane. Two desks opened at first, eventually a third person showed up. I waited in line for two hours, easily. With an insane stroke of luck, I ended up with a man who was very kind and efficient. He was able to get me a straight flight back home instead of some insane connecting flight out of Fort Worth at 12AM. I had just spent all day at the Miami airport being humiliated by many of the staff. I'm glad it ended on a good note (even though my straight flight was also delayed) Overall, not happy with American Airlines or the Miami airport staff.

Not Verified | What a total waste of money. We purchased 6 first class tickets heading to Newerk from Dallas. Plane was on time which was refreshing, stewardess was partially receptive. Served breakfast which was mediocre at best. Still had crumbs in seat, so seeing that our flight was at 8 am just shows that this plane was not cleaned. Bathroom in first class was dirty also, paper dispenser was broken. Upon returning to Dallas from Newerk we had a late afternoon flight 4pm, flights attendants were non receptive for us and didn't even ask our preference for our meal it was basically here ya go like it or not. I chose not it was gross looking. You pay for the extra amenities when flying first class, so i am still baffled for what i paid for. Never again with AA.

Not Verified | I have never experienced such an awful flying experience. After our flight was already almost an hour behind and we had to sprint to get to our next flight, one of the staff members had the audacity to get an attitude with me when asking for our gate # and that is unacceptable. Then we they refused to let us on the plane. Worst experience and something needs to be done.

✅ Trip Verified | Absolutely horrendous experience. We arrived to the airport and boarded quickly. On the runway the plane broke down, we spent an hour just sitting on the plane waiting for our next direction. We were finally taken off the plane and told there was a slight delay that would only take an hour. This delay happened a total of 6 times! All in all, we ended up waiting 11 hours at the airport for them to finally get the plane running. Two flight attendants running out of the boarding gate refused to stay on the flight. Flight cancelled and no more flights until Friday. A very nice man found one spot for us to rebook, but made us aware of the 75% chance we would even get to board. We are taking the chance. I’m writing this review whilst sitting in an uncomfortable chair at an airport waiting for my 9:00 pm. Flight that was supposed to happen at 7 am. I got a 12 dollar food voucher as compensation for waiting 11 hours. I guess it is better than nothing.

Not Verified | Percentage of American Airline flights on time: 81.45 percent. Percentage of American Airline flights that are late or canceled: 18.55 percent. As the world's largest carrier by fleet size, passengers carried, and passenger revenue, American Airlines has nearly 6,800 flights daily to 350 destinations. However, according to data from the BTS, almost 19 percent of them are delayed or canceled. Flight leaving MSY was delayed by 45 minutes, then waited at the gate for 90 minutes while 1 baggage handler to load 10X the amount of luggage compared to those on the aircraft, landed late to Chicago O' Hare, but had just enough time to get to the gate for the connecting flight, only to find out American Airlines gave away my seat to a standby passenger, and cancelled my boarding pass, the next flight from Chicago to Minneapolis was not until the next day, I purchased a one way ticket from Delta, do not book your travel with American Airlines, you will be disappointed.

✅ Trip Verified | Literally the worst. Do not book with American. Both flights were delayed making us miss our connection then the connection was delayed, dirty planes, unfriendly staff, awful airline communication. Don’t do it. You’ll be lucky to even make it to your destination if you travel via American Airlines. And one would assume during Covid there is more cleaning but nope! Nasty.

✅ Trip Verified | On Friday, Feb. 18th I and six other Ladies were traveling together on American Airlines flights from Nashville to final destination Shreveport LA, to arrive at 3.04pm with a layover in Charlotte, NC, on flight #5685. We received a notification at 7.50am that flight #5685 had been delayed until 1.59pm, we arrived at BNA at 8.00am to board flight #844 from BNA to CLT leaving at 10.08am with a board time of 9.33am. At 8.29am we received another notification that the flight was delayed again until 4.10pm. 35 minutes before takeoff at 8.56am we received a notification that flight #5685 was canceled. We instantly started looking for alternative flights. At 9.17am we received a Rebooked notification from AA for a flight leaving on Sat Feb 19th at leaving at 5:27pm the next day. We all needed to be in Shreveport for a 10.00am Ceremony that was scheduled for us as the main attendees. Others involved had already started their travel from other states. We could not miss the event. We decided to change the flight #2244 traveling from BNA to DFW at 5.37pm and drive 2 hours and 53 minutes by rental car. The flight #2244 was also delayed twice. Once to 6.05pm then to 6.29pm. We rented a car for $349 at the DFW to drive the remaining way. Paid for in full up front during booking. Once we got to the DFW airport rental car location. That there were no more cars available at any of the rental car locations. Our rental was through Thrifty. The Manager said that the 3rd party sites were overbooking and that they were only honoring reservations older than a week. So at that point we were all stranded at DFW. We called shuttle/car/bus services, with no luck. We finally found a cab that would drive us to Shreveport from DFW for $450 cash that we borrowed from a family member. At that time it was after 12am, we arrived in Shreveport after 3am. This was a horrible travel experience. We are all very disappointed customers. Looking forward to hearing how AA can rectify the situation. Their response was a month late and they said sorry bla bla bla. Here is 12000 travel miles, when I have none at all, but the others lady's that traveled with me got refunds, travel miles and $200.00 travel voucher to be used in a year.