American Airlines

✅ Trip Verified | The airline canceled and changed flights without even sending a notification. Customer service was extremely rude both over the phone and at the airport. Seats that were purchased and assigned for changed without my consent and I ended up with the worst seats on the plane. Horrible service all around.

✅ Trip Verified | Terrible. Changed the time of flights, increasing layover period, and made us switch planes upon boarding. Overall the trip took much longer than anticipated.

✅ Trip Verified | Atlanta to Sao Paulo via Miami. Due the pandemic I to had cancel my flight. I was told at first that I had to use my ticket until 03/22. By the middle of 03/22 I’ve contacted American Airlines to try to book my flight and I was told that I could use my ticket until 11/22. So I waited to book my flight for 06/22. Now American Airlines is saying that had made a mistake about the dates and unfortunately I had lost my ticket. Very disappointed with American Airlines!

✅ Trip Verified | I was made to check my bag. I’ve been on ten different flights with same bag. No issues with size. Never flying with American again. Rude and obstinate.

Not Verified | I booked an $800 flight to Cancun in April 2021. I was paralyzed in a traumatic accident in May 20 21. Originally, American Airlines give me a flight credit that said I had to book by April 2022. I'm in a power wheelchair, able to walk, at the young age of 29. I reached out to American airlines, hoping for a refund or a partial refund. I'm now on disability, and $800 is a lot of money and could help me financially. I explained my full situation to American Airlines, impressing upon them that I am in no condition to fly anytime soon. They extended my flight credit until September of this year. That's only six months away. Not only am I physically incapable of flying anytime soon, but I also have no intention of booking any upcoming trips. People with disabilities already have a difficult time getting accommodations when it comes to flying. I'm not asking for any extreme special treatment, only the basic consideration of my situation. For such a public and high-value customer to completely overlooked my plate, is detrimental to the disabled community as a whole. American Airlines, do better.

✅ Trip Verified | Due to the pandemic I had to cancel my trip, they told me I had a year to rebook from the date of cancellation! This was last October. I just tried to rebook and they said my tickets expired March 31st! No where on my flight credit did it ever have an expiration date, and in fact it says “Active” on mine and my husbands accounts. So the rudest “customer service” person I have dealt with at this airline there is nothing I can do and no one I can talk to, so basically I am out of $2,176 - it is bad enough that the airlines have basically zero care for their passengers, but this is outright theft! Never again will I use this airline.

Not Verified | I will never fly with American ever again. They screwed me and my family over completely. We were notified not even 24 hours before we leave Mexico that me, my 12 year old brother and my aunt are on a different flight to Chicago 2 hours apart from my parents and cousin and they fly to Dallas. We verified before we left that we were all flying together. They didn’t have any other flights available. Thank you American Airlines for your bad customer service. Me and my family will never fly with you ever again.

Not Verified | Never again will I fly with American Airlines. Stuck in CLT Airport for 12 hours, waited 2 hours for customer service, waited 9 hours to pick up my luggage all because of canceled flights. They were not helpful when trying to adjust flights, and they would not help with hotel rooms. Terrible customer service throughout the entire process. I have had issues every time I have flown with American Airlines. Never again will I fly with them until these issues are under control.

Not Verified | Made it through 5 American Airline flights with my luggage no problem, the last flight which happened to be my flight home, and they now decided that my luggage was too big and had to be checked onto the plane. Absolutely furious because the fact that I just wanted to get home after a terrible trip and they just now decide my luggage was “too big” even though it was the same size as when I left Florida. I explained to the lady that when I took out my neck pillow from my luggage that it’d fit requirements, she still continued to tell me it had to be checked. Mindful that I had very expensive diabetic medicine in my luggage. This airline is just absolutely unprofessional and I will not be flying with them again

Not Verified | I have been delayed since 8pm Friday night. Sat on the runway for 6 hours the next day. Flown to DFW and arrived late and missed connecting flight. Put on 2 more flights (dfw to Austin) at midnight and then next flight (Austin to Nashville) at 8am. 2 days trying to get home and they said they can not put us in a hotel because flight was delayed due to weather. I will never fly again. Plus American was only airline that had issue with our masks. I won't get home till 2 days after my original flight and I have to sit with my kids in the airport 8 hrs for the next flight.