Alitalia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 568 reviews
5/10
3 star Skytrax Rating
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8/10

Alitalia customer review

(Italy)

LIN-FCO-YYZ economy class. All flights on time aircraft's in good conditions. Cabin crew so-so. Food better than other flights. Will definitely fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Greece)

Greece to Toronto Ontario. Flight was ok but the service and my seating arrangements were absolutely horrible. I flew with my 2 daughters one who is 9 months old and even when I arranged for a bassinet for the baby I had my daughter for 11 hrs on my lap because apparently Alitalia only carries 2 Bassinets on the flight. After all this they lost my luggage when I arrived and it took 5 days for me to retrieve it. My first and last time I fly with them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Alitalia customer review

(Italy)

Flew VRN-FCO-MIA and back in Alitalia economy on a reward ticket. All flights more or less on time. Crew on domestic flights almost courteous crew on international flights presumptuous and on the brink of being outright brazen. On top of that they did not see any need to keep the airplane reasonably clean. The restrooms looked on both intercontinental trips like the restrooms of a run down railway station. If you have an alternative avoid Alitalia.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alitalia customer review

(Germany)

Frankfurt-Rome-Tblisi. Check-in Frankfurt is done together with Air France/KLM in T2 - very efficient. Frankfurt-Rome on time with beverage service. Crew okay. No newspapers on this flight. Rome-Tblisi at odd Hours arrived in Tblisi at 5 am. Flight only 70% booked so I had plenty of space. Food was good though cold only. IFE limited. Baggage took quite a long time to arrive on the belt. Would fly again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Canada)

YYZ-FCO-IST. We flew with Boeing 777-200 from Toronto to Rome. We had a delay of half an hour. The airplane was decent. The cabin crew were not friendly. I ordered vegetarian meal and it was awful. I have flown this route before and the meal was the same for both flights. They never change the menu! The personal entertainment system was terrible. It had very limited variety of songs and movies. Also it did not work for about 2 hours. The snack was good and it was prepared specially for vegetarians. The seats were okay. When we landed to FCO the ground crew were rude and raised their voice to us just because we stopped for a minute to take out our boarding passes. From Rome to Istanbul the seats were uncomfortable. We had a delay of half an hour. The snack was good but it was very small. Overall I will totally not recommend this route because of the delays and the little leg-room.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Alitalia customer review

(United States)

MIA-MXP. Plane delayed 9 hours in Miami. Departure at 3.15am! Old plane with scotch tape on the seats. The worse was to come. 12 hours instead of 8 hours flight as one radio was not working . Instead of the direct route over Bermuda we flew west of Goose Bay in Canada over Greenland Iceland and Scotland. We had to be always 3 hours maximum from an airfield. In total 11 hours delay in Milan.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(Argentina)

AZ 681/680 from/to Buenos Aires to Rome in Magnifica Class. Fantastic seat configuration 1+2+1. Flight on time nice Aerolineas (Skyteam) Business lounge in new terminal C of EZE. Captain at the door welcoming all J pax. The Chief Purser introduced herself personally to all pax in J. Very nice Bulgari amenity kit. Lunch was served with individual placemat. Flight attendants move with a trolley and prepare the dishes for you upon request. Interesting Italian regional menus. Top Italian wines. 3 pastas and 2 main courses of meat and fish. Nespresso coffee (finally on board) pastries cheeses and fruit salads. Dish presentation can probably be improved but the quality of the food was impressive. Entertainment good but not extraordinary. The TV monitors are not last generation and quality of image is not state of the art. Too few blockbusters too many retro movies. Night open buffet with everything you need. Breakfast prior to arrival very good but not 5 star. Cabin attendants attentive and smiley. Good communication from the cockpit. Landed on time in Rome. Baggage came out 45 minutes after but this is not AZ fault. Same thing and the coming back flight apart from a minor communication from the cockpit.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Alitalia customer review

(United States)

MIA-FCO (seat 4L) and FCO-MIA (seat 4A) in late Nov 2012. Seat was very comfortable liked the way the table works and the large video screens are nice. I had a window seat and it had very good privacy. I thought the seat could have been a little longer for sleeping but it was comfortable enough. The centre section seats do not have air vents though those on the window sides of aisles (both the aisle and window) do have air vents. Video (movies etc.) were OK. The seat in general was the best I've been in out of Delta Air France KLM and Continental/United. However I'd have to say the service especially on the FCO-MIA leg left a good bit to be desired. Food wasn't properly heated on either leg though was good. On FCO-MIA (all daylight flight) the crew did a lunch service and then disappeared until they served the pre-landing meal. Other than the actual meal service they disappeared. This crew had some ice and a few drinks they put out self-service but then never showed up again. This aircraft actually has the seats split into two business sections - the forward section where most Magnifica seats are located (Rows 1-5) and then small section behind the doors with rows 6-7. Upon arrival in MIA my checked bag did not appear up on the carousel. I had a connection to make but needed to pick up clear customs and recheck my bag but that's hard to do with no bag. An agent got me through customs and sent me on to my flight all the while assuring me that my bag would make it. After boarding my Delta connecting flight the Delta agent came onboard to my seat and gave the me the bag check slip and my bag did indeed make the connecting flight.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Alitalia customer review

(Australia)

I was on a return flight from Rome to Istanbul. I had booked a ticket on the website with an approximate 1% discount for EU citizens 25 or under for which I am a British EU citizen who was 25 at the time. On my flight to Istanbul I had to wait for quite a while at the counter to get my boarding pass. I do not speak Italian and the staff spoke among themselves in Italian for a long while without telling me what the problem was in fact not admitting there was a problem. There wasn't a big line so this didn't delay other passengers. Eventually they issued me my boarding pass. Ok a bit of a pain but not such a big deal. The flight was without incident. On my return flight Istanbul to Rome I got to the counter to collect my boarding pass and there was another holdup. The staff spoke amongst themselves for much longer than the first flight approximately 30-45 minutes. Again they wouldn't admit there was a problem and I asked several times what the supposedly non existent problem was with no luck. Again they spoke in their own language to each other and on the phone so I couldn't eavesdrop. They also made several phone calls. I was getting pretty anxious because I thought there was a serious problem. As there were only a small number of counters in operation for Alitalia in Istanbul at the time the line ballooned out as a result of the holdup and I wonder if some passengers missed their flights. Eventually the counter staff asked me if I was a student. I said no. They then told me to go and buy a new ticket without explaining why. When I pried them they told me it was because I had purchased a discount ticket without the right to do so. I then explained to them that Alitalia had offered an approximate 1% discount on their website for EU citizens 25 and under and the discount had nothing to do with being a student. The lady at the counter then made another call then issued me my boarding pass without apologising. I am not sure if it was the same problem on the outbound flight but It does seem rather odd that the staff appeared not aware of their own policy regarding the 25 and under discount for EU citizens (maybe the policy changed?) which is quite a common discount that many companies and organisations offer in the EU. Also if they had have admitted what the problem was from the beginning I could have resolved the whole thing right away. It also appeared to me to be a poor use of judgement to hold up the line for such a considerable amount of time over the question of a discount of approximately 1 euro. This upset me greatly. Otherwise the flight itself was without incident.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alitalia customer review

(United States)

Economy JFK-FCO-MAD-MXP-JFK. They were on time aircraft appeared well maintained. Cabin staff was professional and responded to one's needs. I will definitely fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes