Alitalia

We caught a connecting flight with Alitalia from Paris to Rome - a very old plane and luckily it was a short flight. Then we flew Alitalia from Rome to NY a very long 10 hr disappointing flight! The TV monitors didn't work and the staff didn't seem to care even after numerous complaints. The food was horrible! Some awful lasagne or chicken. After serving this the staff disappeared for the remainder of the flight and passengers were asked to go to the back and help themselves. Then an hour before landing they served cheese sandwiches which were inedible. The seats not to mention were so uncomfortable and I'm short and even I couldn't stretch my legs out. If the person in front reclined their seat you were eating in your lap. I will never fly Alitalia again.

Traveled from Toronto to Rome Rome to Lamezia August 1 - 16 2013. This Airline needs to get back to basics on how to keep their travelers happy and wanting to come back and fly with them. The staff all need a course in customer service. This is one airline I will never fly again.

Alitalia from Heathrow to Rome was the worst flying experience I have had - December 22 and 23 2013. Horrible service no information after we were bumped. No one in charge no one taking care of passengers - 24 hour delay with a measly 5 pound voucher. I could not believe the horrible flight either - grumpy staff and terrible customer service - will not fly Alitalia again.

FCO-YYZ in Business Class. Boarding at FCO from a seemingly temporary hall (terminal H) without enough seating space then by bus to the aircraft. Staff courteous but not very well trained or competent. Seats in Magnifica class recline to almost horizontal but still at an angle of some 15 degrees from horizontal which pushes your feet towards the footrest not very comfortable. My own seat could not return to complete upright but none of crew seemed to notice. Moreover pitch and width are less than other airlines in Bus. class. Inflight entertainment is pathetic with portable screens supplied on request. Food just acceptable. Good punctuality.

VIE-FCO-CAI and back. The Flights were horrible. The stewardess don't speak English just Italian. The food was a joke: on the second leg (FCO-CAI) a 3.45 hours flight you get a slice of raw meat and a slice of Cheese and a Fruit salad. The seats have minimal legroom and are not cushioned well. On an 3.45 hours flight no entertainment. Even no overhead screens. The security instructions were shown bye the flight attendants. Please avoid Alitalia even when the price is good.

FCO-VIE-FCO. Both legs on an A321. Considering the fact that we flew during Christmas holidays all flights were smooth and punctual. Service provided by the flight crew was discrete and they came every time I asked for assistance. The food (mostly snacks biscuits and drinks) were quite good and adequate for a medium haul flight. Basically it was what anyone would expect from a flag carrier and I really appreciate the fact that Alitalia still remain a very good airline despite it's economical situation. I will flight with them again and I recommend it to other people.

Rome to Florence and return. I usually fly this route quite often. Even if it's a very short flight I've never had a problem. Alitalia uses the A319 on this route and I think that's ok comfortable and always clean. Cabin crew and food service ok.

FCO-CAG-FCO with A321 and A320 inbound. Both flights were punctual packed and yet the service on board for such a short trip was very pleasant. Flight attendants were smiling and professional. Seating room between rows comfortable. Italy's flag airline is definitely getting back on track and improving flying experience whether on the ground or on air.

Recently flew from Italy to Japan. The flight was ok the service uninspiring and the cabin very tight with little leg room especially for such a long trip. My complaint stands with an agent and Alitalia's policy that convinced us 3 in our party to pay for the upgrade to the seats situated near the door in economy class for more leg room. Because it was an international flight the cost was close to $100 each seat while we had the extra leg room we also had to contend with endless lines of people standing in front of us for the rest rooms people stretching their legs and the constant blare of the bathroom lights each and every time a door was opened. I think it is a terrible policy to charge such a premium price just for a little leg room and I greatly discourage others to think again if considering this additional cost it is not worth it. In general I only would consider using Alitalia again because they offer a very competitive price for the market.

Rome to Sao Paulo and return via Rio de Janeiro. New B777-200 pleasant flight but crew very unprofessional not kind not smiling.