Alitalia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 589 reviews
5/10
3 star Skytrax Rating
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5/10

Alitalia customer review

(United Kingdom)

Travelled SOF-FCO in order to connect on to FCO-LHR. Despite the fact that Web-Check in did not work at all at the airport the check in queues moved fairly quickly. The seats I reserved at time of booking were honoured. This flight was fairly full and departed on time. We had a block time of just under 2 hours so thought we may get offered more than one drink. But not forthcoming. Not much padding on the recaro leather seats but not really a problem on a flight of this length. The cabin crew looked totally disinterested. I felt this was the bare minimum for a full service carrier.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Alitalia customer review

(United States)

JFK to FCO on AZ609. Flight incurred a 2 hour ATC delay. Cabin staff obliged passengers with beverages and constant updates. Cabin appearance was spotless and the dinner service very good! By the way the complimentary wines were good and the cabin crew served it up with Italian flair-Bravo! Our arrival into Rome was both speedy and efficient and everyone seemed rested and pleased. By the way we experienced no issues with our luggage as most passengers seem to mention. The airline continues to improve and offers surveys to select passengers for feedback and suggestions for a better flying experience. Much improved carrier!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alitalia customer review

(United States)

Rome to Los Angeles on flight AZ620. Flight delayed 45 minutes due to an ATC delay in Rome but we still arrived in LAX on schedule. 777-200ER cabin was clean and the Alitalia decor was brilliant in color and design. The pilot was both professional and informative along our 12hr and 21 minute journey. Cabin crew were professional and well - groomed but a bit unfriendly! Lunch service out of Rome was good but the additional snack services need to be improved. Drink service was excellent! I was also pleased with the ground staff in Rome and pleased that our baggage arrived safe and sound.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Alitalia customer review

(Belgium)

Flight to Milan from Brussels AZ 7095 back some days after with AZ196. On both flights: Clean new aircraft's. Flight departed on time and arrived early on schedule. Very clean interiors and comfy recaro seats (even in Economy). Service on board was just a salty or sweet snack with juice coffee and a glass of good wine. So better than average on Eco flights over Europe. Flight attendants were smiling and did their job with professionalism. I was travelling with family and children and the flight was very relaxing. All in all very good experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alitalia customer review

(Italy)

SUF-TRN on new Embraer E-175. Fast check-in good flight good food great service from flight crew plane very clean. No problems.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alitalia customer review

(Italy)

TRN-FCO-REG both flights on new Airbus A320. Overall a very nice trip. Fast check-in good flight good food great service from flight crew plane very clean. No problems. Will fly Alitalia in the future.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Alitalia customer review

(United States)

Lets start with the good. On time plane clean lucked out and had an empty seat beside me. Flight attendants perfunctory at best. The food - never in my 50 years of flying overseas once or twice a year have I experienced anything quite as bad as my recent roundtrip flights from Boston to Rome. The food was barely edible the juices were thick sugar syrup with a chemical taste floury snacks were stale. The coup de grace was something the flight attendant called a zucchini pizza? It was a 2" thick piece of soggy white flour bread (calling it bread is being kind) with a thin layer of shredded zucchini with some type of indescribable flavoring. I took one bite out of sheer curiosity it tasted as disgusting as it looked. There is apparently no one managing their catering service. Anything seems to go! I don't expect gourmet in economy but I do expect vaguely edible. The vegetarian meals were equally bad. My suggestion should you choose to fly Alitalia bring your own food and drink.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alitalia customer review

(Italy)

Rome to Paris and return (FCO-CDG-FCO) first leg on a quite old A321 but well maintained return on a new A320. Our flight from Paris was cancelled no explication given but we were boarded on the last flight of the evening. I can't blame Alitalia for this issue it happens. The return was calm and all in all a good experience. Will fly again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alitalia customer review

(Italy)

FCO to LHR return. All flights on time cabin crew professional and polite food ok but no inflight entertainment system available (doesn't matter on a 2 hours flight). Will definitely fly them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Alitalia customer review

(United Kingdom)

AMS-LIN (A320) and LIN-LCY (E190). Big jumble of flight numbers etc but both aircraft in Alitalia colours and what the ticket said so assume I flew them! Both flights comfortable especially LIN/LCY as aircraft seemed nearly new. Mid morning and afternoon travel times so soft drink and packet of nibbles fine for the flights and crew relaxed and smiling. Arrived on time-bags off quickly-good price - all that's needed. Used the self-print boarding pass at LIN (as no printer access when doing online check-in) Worked well and easy to use and in a choice of languages. Would use again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes