Alitalia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 525 reviews
5/10
3 star Skytrax Rating
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2/10

Alitalia customer review

(United States)

Booked flight from JFK to Reggio Calabria with a stop in Rome. Flight left JFK over an hour late for no apparent reason other than waiting for late passengers. We originally would have 70 minutes to transfer in Rome. Because we left late we only had 30 minutes. My son and I ran to get to our gate and were able to arrive with 10 minutes to spare only to be told that our baggage will not make the transfer and we were not allowed to board without our baggage. We had to wait 4 hours for the next flight at 5.15 which did not board until after 5.20. Coming home was not any better. Flight from Reggio Calabria to Rome left over 30 minutes late and the flight from Rome back to JFK left over 20 minutes late. The only flight on time seemed to be the one that we were not allowed to be on.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Alitalia customer review

(United Kingdom)

First experience of split flights - stop overs in FCO on way out and LIN on way back (LHR-CAT return). Booking flights only possible via Expedia (avoid) - simply did not show up on Alitalia website which also not good for non-Italian speakers. On line check in a delight. Ground staff not great - on way back told we were too early for check-in. Main problem was both initial flights were delayed an hour taking off and connection times were tight causing anxiety. In the event pilots radioed ahead flights were connected with and baggage no problem. Be aware there is no food on Millemiglia flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Alitalia customer review

(United States)

This was my first time flying with them to Milan. The lounge at JFK was the smallest I've ever been to and unfortunately the amenities was minimal there and forget using the toilet I swear the toilets at Penn station was cleaner. I didn't think this flight experience was going to be better but I was very impressed with the level of efficiency it took the crew to help everyone to their seats and the flight took off on time. Service was excellent and the food was impressive for airline food. The new Magnifica cabin was clean and spacious. The new pods were very comfortable and each seat has a massager and sleeps flat. Suffice to say we were well pampered from beginning till the end of our flight which arrived 45 mins early.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Alitalia customer review

(Italy)

FCO-LAX in business Magnifica Class. Fast check-in good service in Alitalia Lounge in Terminal 3 (FCO) priority access to the recently refurbished B772. Helpful and gentle cabin crew excellent food and wine. The IFE has the same choices of the Economy class but is enough to entertain you even on a 13 hours flight.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Alitalia customer review

(Netherlands)

Aug 16 Boston - Rome FCO AZ 615 departure 5.10 pm. First stood 1 hour at the gate due to mechanical issues. After we finally took off the pilot informed us the landing gear was malfunctioning and after a fuel dump we would return to Boston. After an hour of circling above the greater Boston area he informed us to divert to New York JFK. No information yet. Three hours after initial departure we made and emergency landing at JFK. They kept us in the plane for an other hour let us wait for our luggage and let us stand in line form more then 3 hours to get hotel vouchers and rebooking to other flight. No drinks or beverages provided staff very unfriendly and uncoordinated.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Alitalia customer review

(Romania)

13 Aug Rome to Bucharest. Flight scheduled to leave at 21.30 and we waited on board until about 22.30 for the aircraft to leave. Cabin crew unfriendly and we were only given a small bag of taralli and a drink. Arrived at the airport (around 00.40) only to discovered one of our bags did not arrive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Alitalia customer review

(United Kingdom)

LHR-FCO-NRT / NRT-FCO-LHR. Generally ground staff at LHR and NRT were good and same for inflight cabin crew. Ground staff at FCO were unbelievably rude asking me questions about where I was going and why without even a "I hope you enjoyed your trip!".
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Poland)

Milan - London LHR. A320 in Air One colours Leather seats but very dirty. Entire row of 6 had no inflight magazines two seats (out of 6) had a sick bag safety cards had chewing gum stuck to it. For over 2 hrs flight we were given A CHOICE of tiny pack of biscotti or salty snacks and a drink. Cabin crew spoke proper English but were not interested in any kind of service. I flown low costs with much better service than this.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Alitalia customer review

(Poland)

Warsaw-Rome A320 operated by CAI First. After many disappointing flights with AZ this one was surprisingly very pleasant. Clean airplane even with small TV screen in each seat (size of IPhone but working!). Nice smiling cabin crew reacting on cabin calls. Food as always almost not existent drinks service (nice Italian wines) flight on time. The only down point is lack of inflight magazine in a seat pocket.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Alitalia customer review

(United States)

Wife and daughter were booked on Alitalia Flight 615 at 5.10 pm tonight from Boston to Rome. Alitalia boarded them waited an hour cancelled the flight for mechanical issues promised a new plane broke the promise made them wait 2 hours for their luggage and then put them in a line of hundreds of people to rebook. Alitalia 800 number refused to help - which guaranteed their passengers would almost all miss tonight's later flights to Europe.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no