Alitalia

Flew from Toronto to Rome for March break on Alitalia. We were very pleased with our flight. Plenty of leg room very professional service good meals and snacks. I would recommend Alitalia to anyone.

Vienna to Rome on March 12 and from Rome to New York on March 16. The best long distance and also short distance flights we've experienced. Great seats with lots of room good food and friendly helpful crew. We had flown to Europe on Air France and had the worst flight in history! We were sceptical about our flights home as we had never flown with Alitalia. We had the best and most comfortable flights ever and we were even in Economy seats!

Business class from JFK to Tel Aviv changing planes in Rome. I chose Alitalia because of the 1-2-1 across seating in business. Their arrival/departure times at all 3 airports were convenient. I used the business class lounges in all 3 airports: they were all relatively pleasant and much better than waiting at the gates. Complaints: Only on the first leg of the flight was there an English-language newspaper. While I have read some bad reviews of the lounge in Roma I found it pleasant if not outstanding. They did have decaf coffee which is a big plus for me. The food selection was limited and unexciting but I did expect better on board the flights themselves. Unfortunately on the JFK-Rome legs the food was truly awful and did not taste good. Perhaps the speciality meals would have been a better choice but I did not know in advance how bad the business class meals would be. I wish I had wrapped up some of the finger sandwiches from the Rome lounge and taken them with me back to NYC.

LIN-LHR (Milan-Linate - London-Heathrow). Short flight from Italy to the UK. Pleasant enough nothing specifically remarkable but no real gripes either. I'd have no reservations about using the airline again.

Travelled with my husband from Sofia Bulgaria to Rome Italy and back with business class tickets. Inbound flight operated by Bulgaria Air and the outbound by Alitalia. The service I received was not up to the standards applicable for business class. We went through the same security and border control lines as economy passengers waited in the same area as economy passengers boarded the same bus and we boarded at the exact same time as economy passengers. Received no better service from the flight attendants. The only difference I saw was that the food in the business class cabin was better. On the first flight we did not check bags and printed the boarding passes at home. On our way back we had to check in one bag. There was a desk with sign "sky priority" with just one person serving customers. After the second flight my bag was not the first one to arrive although it was the only one with priority tag. In both cases we had to be transported from the airport to the plane by a bus. That was a terrible experience for business class passengers. On our way back we boarded the bus with priority but this means that we were one of the last ones to board the plane there was already no space for our handbags. Not entitled to lounge access either in Rome nor in Sofia. First flight was on time but was 30 minutes early on arrival in Rome. The second flight was 30 minutes late departing. Inbound flight was on a Embraer E-190 aircraft where we had 2 seats on each side of the aisle. The seats in business class are not wider do not have more leg room do not recline better than those in economy - they are the exact same seats. Outbound flight was on a Embraer E-175 aircraft which is essentially the same as the above with some "extra" - none of the first class seats has a window!

Rome-Fiumicino to Tel Aviv-Ben Gurion and return. Both flights of 3 hours with old Airbus A320 the cabin crew served a lunch on the outbound leg and a dinner at the return you could also take more drinks in the galley in the rear part of the aircraft. On the FCO-TLV leg we took-off 15 min. late but we arrived on time on the TLV-FCO route we took-off and landed on time. Nothing to complain I will fly Alitalia again.

I flew Tel Aviv to Paris CDG via Rome in January and then Rome to TLV in February. Overall I'm pretty impressed by Alitalia. The gluten free meal served on the TLV-FCO leg is excellent and showcases simple Mediterranean cooking. Staff are always friendly and all my flights have been on time. Cabin crew did become rather short however in dealing with difficult passengers when there was no more space in the overhead lockers despite announcing a strict 1 bag policy on boarding (not enforced I think).

Flew from JFK to Rome. A330 in excellent condition. Seats were super comfortable with lie flat. 1-2-1 config is great. Entertainment system was excellent with large screen and excellent selection. Food was ample nicely presented. Excellent pasta. The cabin crew was very friendly and attentive. Overall impressed. Much better than my experience on Swiss or United or Lufthansa. On par with Delta's Business Elite.

IST-FCO-MIA AZ630 28 Jan travel between Rome and Miami in Premium Economy. I have flown AZ long haul several times in both Business and Prem Eco and quite like the hard product. I particularly like the Business seat it offers good privacy and nice comfort. On this trip in Prem Eco I found the seat somewhat uncomfortable. Well- padded the recline however is awkward and does not have a good recline. What bugs me about AZ is the crew is always reactive to the passenger; never anticipating passenger needs. When asked however service is provided quickly and graciously. On this trip however call lights went unanswered and crew was hard to find. AZ also seems to have an unwritten practice that employees family members and friends traveling with a crew member can sit wherever they find a vacant seat - in any cabin they want. This becomes a distraction to the working crew as they focus more on their traveling companions and less on higher-fare paying passengers.

Flight 318 FCO (Rome) to CDG (Paris) January 26 2014. Flight departed and arrived on time seat somewhat uncomfortable not much in the way of a complimentary snack or beverage (tiny bag of bread sticks juice). The twin-engined Airbus was new and clean the FAs courteous and competent. I'd fly Alitalia on a short trip again.