Alitalia

Flew business class from Rome to Abu Dhabi and was really surprised at the level of service and the new Magnifica class which offers very comfortable lie-flat seats with complete privacy. Excellent food. Overall an excellent flight.

24 Nov Tel Aviv to Rome Rome to Barcelona. (Cruise Barcelona to Ft. Lauderdale). 15 Dec Miami to Rome. 16 Dec Rome to Tel Aviv. Punctual Pleasant and efficient. Excellent flights. Requested meals served. Would recommend and would definitely fly again.

I have to say that my trip to Rome (from JFK) on 11/8 with a return on 12/4/13 was by far the worst flight experience I have had. Even the lowest of the low-budget airlines provide a better service than Alitalia. 3 weeks before I traveled I broke my foot I called to see if I could get assistance getting on and off the plane. The agent told me "no you have to request that at the time of booking". I was in a cast and had a cane I figured someone would help me from the airline. I was wrong again. Not getting on board not in seat selection not exiting the plane in Rome down a huge staircase that dropped us out in the middle of the tarmac. I had to beg a steward to help me which he did grudgingly. The return was easier. When I told the staff member at check in I was at the gate for early boarding because of a broken foot she asked "Did you ask for assistance?" I said no because I couldn't get any on my way here I assumed it would be the same on the return she just said "oh" and let me board. Again no help offered. On both flights the food was awful. Chewy greasy macaroni on the way over. A block of chicken nugget on the way home. On the one time they passed by with a beverage cart I asked for tea with sugar the steward said "you already have sugar". When I insisted I didn't he said well you do. And that was it. No sugar. After that if you wanted something to drink you had to get up and beg for it. I felt like I was interrupting their own private party in the back. The most startling incident though was when the stewardess slammed my window shade shut about 4 hours into the 9 hour flight. I raised it again and said I preferred to keep it up. The stewardess slammed it shut and hissed it was their policy to keep the windows shut! No windows no sugar inedible meals high priced a TV stuck in Chinese (with no way to change it to English) no assistance on or off not what I would call good service. Take American Airlines British Air Aer Lingus Lufthansa Delta Air Berlin instead.

Roma Fiumicino (FCO) - Tokyo Narita (NRT) and return. The aircraft was a quite full B777-200ER. We were served two meals (lunch and dinner) by a professional cabin crew and in the rear part of the plane there was a free bar for everyone. The seat was quite comfortable even for a tall person like me. The entertainment system was pretty good. I will definitely fly them again.

Flew from London to Rome and return. 2hr 15 minute flight. Left London on time at 0645hrs and got a glass of juice and a small packet of biscuits. When did airlines stop giving food or even giving you the chance to buy food. Return trip was at 2030hrs and it was exactly the same. Left 20 minutes late. Captain said it was because of air traffic control. Strange then that I could still see them loading the luggage bins on after the departure time.

CDG-FCO-BEG return. I wasn't sure what to expect after reading some of the comments but have to say I was very happy with all my Alitalia flights. All flights left on time staff were pleasant and helpful and the catering was excellent for short haul flights. Aircraft's were clean and look well maintained. Very impressed.

MXP-JFK September 2012. Flight on time good choices of entertainment (movies and music) very good food (especially hot snack before landing) and rather good seat for economy class standards. Serious and nice cabin crew and very clean aircraft (A330).

Terrible went NYC-Rome. Staff were rude seats were tiny headrest uncomfortable food was awful. Just one step up from Ryanair or Easyjet.

London to Brindisi via Milan out and via Rome back. Haven't flown Alitalia for several years and was shocked at the complete absence of catering services. On all 4 flights there was a very poor selection of drinks (soft drinks only) and absolutely no food whatsoever apart from a tiny packet of savoury snacks - and this even on the Rome to London sector with a scheduled flight time of 2 hours 45 minutes. At least on budget airlines you can buy food - but on Alitalia there is nothing. Plus points are the cabin decor which is attractive and clean and the seats which are comfortable with good legroom. But why this complete absence of catering from the national carrier of a country which has such wonderful food and wine?

We flew FCO-Paris return. The first flight we had was aboard an Air One plane and was very basic. Cabin staff looked dishevelled and were not friendly they looked like they did not want to be there at all. I went to use the toilet and there was no toilet paper toilet stank and looked like it had not been cleaned in years. Flight was delayed an hour and when asking on board what time we will be arriving as we had transfers booked i was told the flight is 2 hours that was all. Very bad experience and as a travel agent I will not be recommending this airline.