Air Transat

Flew to Vancouver Flight TS777. 6 October 2014. Awful hot flight. AC not working for a few flights. Food was horrible especially the inedible 'pizza'. Seats were very uncomfortable. Tickets were around £1200 for 2 so not that cheap to merit extremely hot long haul trip with broken AC and awful food and rigid seats.

Flew from Toronto to Dublin and was very disappointed. The flight was overnight and for 5 of the 6 hour flight the fluorescent lights were left on making sleep nearly impossible. I booked the flight direct and they decided last minute to stop over in Montreal and pick up more passengers. Meaning from the time I boarded in Toronto I waited about 3 hours before I was served a lukewarm dinner which barely passed as edible. The flight crew were very nice however served extremely slow. My finished dinner was sitting in front of me for about 45 minutes before someone took it away. The plane itself was also not something I would pay for. The seats were extremely small (the smallest seats I have ever been on) and the aisles were so narrow I hit elbows the whole way down to the one of two washrooms onboard. Overall I was extremely dissatisfied with the experience. There's a reason the tickets are so cheap. I would definitely pay the extra in order to not have to fly with them again.

We flew with Air Transat MAN to YVR on 26 Sep returning 04 Oct in Club Class. From check-in at Manchester to disembarkation at Manchester 9 days later the service can not be faulted in anyway. We were made to feel special at all times. Pre take off drinks salad starter main course dessert cheese and warm bread Good wine choice. Their speciality coffee was a good touch. A large mug of coffee containing Grand Marnier and Baileys and cream on top. Yummy snack before landing at Vancouver. Very comprehensive IFE. Plenty of films tv shows etc. Return service the same. The seat was comfortable for a long flight. This was excellent value and service for a leisure airline. Our bags came off the plane first at both ends Well worth paying the extra.

September 26th 2014 - Manchester to Vancouver October 4th 2014 - Vancouver to Manchester. Booked over 12 months in advance directly with very friendly telephone agent in Montreal and got Club Class for a great price. Both flights on Airbus A330 with no itinerary changes. Very speedy check-in at Manchester with 'fast-lane' security included. Flight on time to the minute and as we were club passengers we boarded first. Greeted onboard by the staff and immediately offered us drinks and explained the workings of the seat and entertainment system. Legroom is more than comfortable and seats had a good recline. We were then given complimentary comfort packs headphones and amenity packs. After takeoff we were offered unlimited drinks before being served delicious meals served on china and tablecloths liqueurs after dinner and even came round with speciality coffee. Further snacks and drinks followed until we landed at Vancouver and our 'priority' luggage was delivered immediately. Similar service on the return flight and very organized hassle-free check in at Vancouver - again with 'fastlane' security. Plenty of drinks snacks hot-towels newspapers and a delicious Chicken dish served beautifully. After a relaxing flight a continental breakfast was served with fresh coffee juice and tea. We arrived at Manchester 20 minutes early. Air Transat offer a great Club Class experience for an amazing price. Seat comfort is probably not what you'll find in some other business class airlines but the clean cabin mood lighting relaxed atmosphere and very attentive service is exceptional. They only have 12 Club seats on a 345 seat aircraft so book early do avoid disappointment!

Have travelled several times with this airline - food leaves a lot to be desired. Seated next to a young child maybe 2-3 years old who for the duration of the flight never stopped screaming - I know this is not the fault of the airline but this is not the first time I have had to endure this flying with this airline. Having said that I will still continue to fly with Air Transat but please make an effort to improve the inflight food even if it makes the cost of flying a bit more.

Vancouver to London. I booked my (direct) flights way in advance only to be told two weeks before my trip that my return flight was now stopping on the way. After many emails asking to be put on another flight any other day and being told that there was nothing available I noticed my flight was still being advertised as direct a week after they had changed it. After another email stating that they were false advertising magically they found me another seat on a flight the next morning. The food is rubbish and not enough of it only one meal on a 10 hour flight also the exact same as the outbound flight no option to even purchase anything except pringles or crisps. The wine - I'm not sure where they get the stuff they serve with the meal but it is absolutely the worst after that you have to pay a premium if you want another drink. I don't get it how much could it cost to have a couple bottles of wine vodka and beer on hand to give to the passengers? The service is mixed some of the check in staff I have encountered have been amazing making calls to get me better seats and others have been very rude. Flight attendants are mostly nice and some exceptional. The entertainment is a great new system that has worked quite well for all but one of my flights. They have some new movies but they dont seem to change them very often most of the TV series were the same as they were a year ago. All in all I wont fly them again and I wont recommend them they just kind of feel cheap like your flying a short domestic flight where it doesn't really matter.

Certainly a real mixed bag when it comes to offering my opinion on Air Transat. Okay let's start with the good we paid the additional fee for the "Option Plus" and it provided us with what they said it would. Priority check in seat selection priority baggage handling and a few extras on board. For the round trip ticket (Vancouver to Glasgow) the price was better than the two big guys (Air Canada and British Airways). Flight both ways right on time and although we had an hour stop in Calgary at least we flew into Glasgow and avoided the "Heathrow nightmare" and believe me avoiding Heathrow was an absolute bonus. Seats were reasonably comfortable lovely mood lighting and a fairly good personal entertainment system. Service by the cabin crew was good on the round trip so all in all I would say the flight was quite satisfactory. Now the bad the food that was served was simply awful and I have no doubt the fight attendants knew that. I've made numerous trips back to the UK in the past 45 years and I honestly can't recall airline food being as bad as what Air Transat served on this flight. It really defies logic in my humble opinion as to why they couldn't add an additional ten to twenty dollars on a ticket and provide passengers with a reasonably quality meal. Ten hours on a flight to the U.K. so yes food is going to be served but really this food was simply terrible if they served food like that in the prison system they would have mass riots to deal with!

We travelled London to Calgary and Vancouver to London - never again! They have squeezed 9 seats per row into an aircraft designed for 8 seats per row. This results in a seat 16.5 wide though I believe they claim it to be 16.7. Consequently the seats are appallingly uncomfortable and in my case resulted in severe back pain following both flights. In addition the food was disgusting and I didn't eat very much of it choosing instead to go without. There were insufficient pasta meals meaning that by the time we were served there was no choice. It was take the meat meal or go without. The breakfast served was indescribable. On the flight out we complained several times about the air conditioning which was set too high. The cabin was very cold and passengers were adding jumpers and even coats in order to try to be comfortable. Our requests to turn the air conditioning down a little were ignored and we were seated in a freezing flow of air the whole flight (we were sitting in central aisle seats - avoid). The return journey was a little better as we wore several layers of clothing and booked side seats which were not as much in the flow of cold air. We paid £9 to book our seats I see that now they have increased the price to £13.

YUL-ATH-YUL with an Airbus A330 on both legs. I've flown and rated this airline a few months before and this time it was a bit better. The check in process in Montreal and Athens airport went smooth. The seat comfort was good on the inbound because it was the emergency exit row and for the return leg it was fine I was flying on stand by so no complaints. The service and the crew onboard was fine nothing special and the meals were not the best. On the return leg there was an unscheduled stop in Shannon for refuelling (probably because of the weight restrictions) and we were informed when we were onboard. Entertainment was good with a screen on each seat despite it sometimes pausing - the movie selection was the same on both legs. Overall I think this airline is overrated but it's not too bad and it offers a better product and service than the other airlines on the same route.

Manchester MAN to Toronto YYZ and return on Airbus A310. By booking early for our Canada holiday I was able to secure Club Class seats at not much more than the scheduled economy fare and what a good deal that was. Comfortable seats with plenty of legroom in a 12 seat cabin pleasant and attentive FA's and as much food and drink as we wanted served with real crockery and cutlery. The ground procedures at Manchester need an overhaul though. Check-in and bag drop only open at the prescribed time and then they insist on checking and tagging cabin bags (which are never inspected again so why they have to be tagged is a mystery) all of which makes the online check-in facility superfluous. This was not the case at Toronto so why is it needed at Manchester? There was less service from FA's on the return flight although this did give passengers the opportunity to sleep which would have been easier had not the FA's been constantly chattering in the galley area or tearing up and down the aisles! Most of the complaints about Air Transat seem to come from economy class passengers but both our flights were full which says something.