Air Transat

Travelled with my spouse on August 23/14 to Paris and then returned to Toronto on TS 0489 on Sept 12/14. The flights left on time and seats were comfortable however the $300 additional charged for Option Plus is over the top. On the trip to Paris we noticed that only one other seat was designated Option Plus. We noticed a few things that didn't make much sense to us. If we hadn't booked Option Plus we could have still booked two similar seats at no additional cost and wouldn't have received the Comfort Package ($9) and one free small bottle of sparkling wine and small bottle of wine with our dinner. We arrived at the airport 2 hours in advance both leaving and returning and never had to wait in line so no big advantage here. In terms of our Priority Tags on our bags one bag in Paris took close to 20 minutes to arrive after receiving the first bag so again where is the value for money. On the trip to Paris we were asked if we could have wine instead of sparkling wine (why are customers not given that option). We noticed as well that the food cart went by us at least two times and when we were finally served whatever options the other economy passengers had were taken away from us-we were served leftovers. I suppose on a busy flight with many Option Plus passengers the issue of time would be taken into consideration (this was not our situation). This was our first trip with Air Transat. We travel to Mexico each winter. On the trip home to Toronto I discussed the situation regarding wine selection and timing of meal services with two flight attendants (very cordial) however they were simply following company policy. I should point out that I think we were the only ones with Option Plus. Again we asked for wine instead of sparkling wine and were accommodated (good) however the leftover meal was for a child not an adult-again why wouldn't we be served the same time as the folks in the front of the aircraft. Our bags were first-off in Toronto (good).

Toronto-Paris and Amsterdam-Toronto for a group of 4. I was able to check-in online for the Toronto-Paris flight but there was no option to check-in online at Amsterdam. When we got to Paris we had use buses to get to the terminal which were very crowed. The flight was very small and tight. They designed the seats to fit 9 in each row on a A310. Even the attendants were having a hard time pushing the cart through the isles. Ensure to bring your own headphones pillows and blanket as they are not provided. They charge $9CAD for them. The food was just horrible with no flavor at all. Bring your own meal. Definitely as budget airline but definitely not worth the price they charge. It'll be worth the extra money to book with a national carrier.

Gatwick to Toronto 2/09/2014 and return from Montreal 8/09/2014. Both flights were on one of the new Airbus aircraft and both flights were not an enjoyable experience on the way out there were screaming children for a total of 7.5 hours and on the way back we had the dread of all air travellers 2 young children in the seats behind who spent nearly all of the 6.5 hours shouting screaming and banging the back of our seats. Apart from all of that the aircraft seats are fairly comfortable the aisle between the rows of seats seems very narrow which does not lend itself to having a stroll around to stretch legs. The service is very mediocre and the food on both flights left a lot to be desired. Odd to find that any goods could only be purchased on board by credit card charged in Canadian dollars and not cash.

TS 429 from CDG Paris on August 28th 12.55 pm to YVR Vancouver BC. You get what you pay for. Cheaper tickets mean rude check in staff dismissive service on board not treated very well by staff members. That about says it all. One word of warning - be prepared to try to stuff your carry on baggage into the size control check apparatus in Paris CDG. I will never again use this company if paying a little more money means people will be treated with respect then Lufthansa will get my business.

I flew on 29th of July and again on the 28th of August the first flight being TS541 from London to Calgary was really good with no issues the Air Transat staff in London Gatwick airport were nice and helped me out a lot. The crew on the flight was pretty much the same very nice and very helpful at the end of that flight the crew helped me get my bag out of the overhead compartment without me asking which was very professional. On the flight back it was a different story the staff in Calgary Airport were not helpful at all. Other than that it was a good flight. The new cabins are excellent but the only flaw is that if you tilt the screen up the person in front of you is fully reclined the screen has a mind of its own the system randomly thinks you touched it. They need to fix it because this happened on both flights with different aircraft.

Flight TS296 Vancouver to Glasgow 17/6/14. One long queue Vancouver Airport for check in for several Air Transat flights very slow moving and chaotic. Very disappointed with cabin service during flight. Breakfast served frozen so inedible prior to landing Glasgow. Written complaint form completed and handed to Flight Director.

We flew direct from Vancouver to Paris and back. An excellent experience all around. Air Transat delivered great value for a very competitive fare. Flights departed on time and arrived early. Service was friendly professional and responsive. Cabins were clean and comfortable. We purchased the Option Plus package and would definitely do so again. The combination of seat selection priority check-in priority boarding extra weight allowance free drinks and snacks and comfort kit was worth the extra fee. We will certainly be travelling with Air Transat again soon.

August 15 Flight 660 to Punta Cana. Return Aug 22 Flight 661. I think it is great that Air Transat staff now has more time to sell their Duty Free products and collect for charity since they don't have to do much else oh I forgot the drink and 7 little cookies. Both coming and going TV/Movie monitor didn't work properly (different planes). I think I paid the same (I even upgraded) that everyone else does for a decent monitor. 350 people for two bathrooms in the back and one in middle that only people in that aisle used. Certainly not very customer service friendly.

Just flew Vancouver to Gatwick and return seats are very tiny cramped and almost no padding the food was nearly inedible. The crew however was great very friendly. I really would encourage the airline to upgrade the seats a little and do something about the food!

Flew from Calgary back to Vancouver in August was pleased with the service plane tickets were cheap the flight was on time and the children got a special package at the end of the flight. Would definitely use them again.