Air Transat

On the return flight from Toronto to London on 17 October the seating arrangement changed about halfway down the plane from two seats in a row to three seats in a row. The seat was so uncomfortable with not much room to manoeuvre the couple in the next two seats to mine complained too especially as the woman was pregnant. I complained to the stewardess and took a couple of photos to remember the experience. She was sympathetic to my views and agreed that the three in a row seats appeared smaller with less space to stretch out your feet below. In the end it appears that most no frills airlines want to make enough money to make a profit at the expense of the comfort of passengers.

London to Toronto in October and returned in November. Chose to travel Club class which is considerably less expensive than other airlines serving the same route so I was completely open minded as to what was being offered. Certainly impressed - the seats were comfortable food tasty and the flight attendants attentive on both flights. Would certainly recommend Air Transat to any one considering a flight to Canada in the near future.

Outbound flight 19th Oct 2014 Manchester to Calgary TS215. Inbound Flight 26th Oct 2014 Calgary to Manchester TS214. First time Flying with Air Transat and we were very impressed with the whole experience from booking the flight to checking in online and the flight from Manchester to Calgary and back again. The staff couldn't do enough for you and I have flown with many airlines around the world and have to say that Air Transat was one of or even the best so far. We shall be booking again in the near future to fly back to Canada and Definitely going with Air Transat again.

You get what you paid for. Yes I agree that the service is not what the "over-something" age-group expects. But the reason we travel with them is that Air transat flights are cheap. Let's face it I would not be travelling to see loved ones on a regular basis if we did not get these budget flight prices. Yes I agree the service falls apart from there. I agree the food is abysmal. So message to Air Transat is - major on your great flight prices forget the food (don't even offer it within the price - please do not insult us with an inferior product). Instead recommend to passengers that they take their own food (I did on my return journey and I was really glad) or offer a paid-for on-board food service of quality which passengers could purchase ("quality" being the operative here). That way you make money on the food and you can also cut back on the cost of Cabin Service (including personnel because there would be no need for so many staff). Then apply these savings to even better flight prices!

I flew to and from London Gatwick from Toronto Pearson returning home yesterday. Both flights were comfortable smooth with good service. I will definitely fly with Air Transat again. I was on the October 17th flight leaving Gatwick at noon and there was an elderly woman who required extra care. The flight attendants were wonderful very patient and extremely helpful. They moved her to a seat right beside a washroom checked on her repeatedly. I am very impressed.

My wife and I returned from our first cruise. We selected Air Transat and Marlin travel as we have booked through them before. We left Oct 11 and returned Oct 18 from YYZ to FLL as bad luck would have it the same plane reg number 802 both ways. I anticipated that since AT had just received the 737-800 fleet they would be in good shape. Never assume. I was seated in 3a and seat 2a was missing the cover plate for the left arm rest exposing the wires and mechanical system. This area was also dirty. Above 2h there was a large piece of trim which was loose between the bins and the wall. Watching the attendants they struggled to operate the cabin lights and overhead entertainment machine. Now the worst. The forward toilet seat was broken in half left side which I reported to the attendants. On the way home the seat was taped together with what appeared to be white medical tape. The entertainment system movie was not working and both trim pieces in the same shape. No seat belt trays up or seat back up inspection from the attendants either taking off or landing. Terrible plane and disappointment. I am not a perfectionist but do appreciate a clean well maintained plane. Fly another carrier.

Flew to Paris in business as AC was asking an outrageous amount. Took the last flight out on Saturday night. The boarding was easy enough settled in the seats but they were hard as rocks. There was no attendant and I was served 1/2 a sandwich. On the return I was stuck near the window. Impossible to get out of that seat. I had to bother the passenger next to me. The plane was unbelievable hot because it sat on the tarmac and many were complaining about the lack of air-conditioning. I have now decided not to fly unless absolutely necessary and never with Air Transat.

Flew Manchester to Calgary and Vancouver to Manchester everything from initial enquiry to returning back to Manchester was first class we flew club class plenty of room very good food for an airline and more than enough to drink. Also very good value.

I paid an extra £59 each way to Toronto for extra leg room. It certainly was not worth the extra money for the seats I had the food wasn't worth eating I would not travel on Air Transat again. I feel I wasted the extra money on the extra leg room seats.

In the past 2 years I have travelled with Air Transat 26 times. In the early days I would buy an upgrade to club at the check in and at £100 pounds or so it was well worth the better seat comfort which was my main concern. The food and beverage is way above the economy standard. These days I only book economy as the rate for club is much more (£300) plus and you are not immune from the frequent screaming brat brigade behind the curtain. Now I take pot luck and get my seat allocated at the check in. I don't think I have ever been on a flight that has left on time - always 30 mins plus late as a minimum and on one occasion we left over 2 hours late! No apology coming from the crew and some missed the ongoing connections. To be fair the staff have been overall good given the standard of some of the passengers expectations. So why do I keep using Air Transat? Simple they are the cheapest and Gatwick is much better than getting round to hideous Heathrow. My advice for what it worth is if you can manage 7 hours get fed and watered before you go. Expect screaming kids and if you are lucky you will be far enough away not to worry about and in any case get some noise cancelling headphones they help a bit! Check out the cost of club over econ and to be honest it just don't add up. Personally I wish they would give decent seats no food and water/drinks available at a cost and I would gladly pay an extra amount for that. Like the man says you get what you pay for I guess?