Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 504 reviews
6/10
3 star Skytrax Rating
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1/10

Air Transat customer review

(United Kingdom)

Worst airline I've flown with in a long time cheap yes but for long haul (Gatwick to Vancouver) I'd prefer to pay the extra. Food inedible I didn't have a credit card so was not able to purchase any drinks or better food (cash is not accepted) entertainment was a tiny overhead monitor every 10 or so rows which I couldn't listen to because again you needed a credit card to purchase headphones. Toilet with baby change was broken on my side of the plane and the aisle to cross over was blocked by an elastic strip so I had to walk all the way to the back of the plane and back around to change my child. Also silly rules about weight allowance distribution and general lack of help for mums travelling alone with children. Not impressed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Transat customer review

(United Kingdom)

Manchester - Vancouver 8 June 2012 and Vancouver - Manchester 24 June 2012. Outward flight just about tolerable. Seats very narrow and very narrow gangways with 3+3+3 across an Airbus. Food what you'd expect on a cheap (ish) flight. Coming back was horrible. Arrived at Vancouver airport 2.5 hours before departure to find check-in queue already 100 metres long. Inadequate number of check-in desks trying to deal with 3 separate flights. Queue moved 10 metres in 40 minutes but then a bit quicker. Concern mounting everywhere that we would be denied boarding or that flight would be seriously delayed. No announcements no staff on hand to explain - general couldn't-care-less attitude. Asked to see check-in supervisor but she declined to appear. Finally we arrived at check-in after 90 minutes standing in the queue and saw that they had opened more desks. Further 30 minutes standing for security and we headed straight for departure lounge to find them already boarding. Miraculously flight left on time but a lot more could have been done to soothe angry passengers. Once aboard cabin crew on this flight completely cackhanded. Man next to us had chicken dinner tipped into his lap. I was hit by passing trolley at least six times because my arm was about 10 mm over the edge of the arm rest (I am 1.82 m tall and weigh 80 kg). Tonic water went down narrowly missing me but wetting floor all around. Night flight over the arctic but windows kept up all the way so no sleep possible. No long-haul flight in economy is really pleasant but this was the worst I have experienced. Schedules of this return flight were changed three times in months and weeks prior to departure. No explanation ever offered contrary to their conditions of carriage.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Air Transat customer review

(United States)

My 2 daughters and I from Toronto to Venice and back from Barcelona to Toronto. We did not upgrade and had great seats together to Venice. The personnel were very friendly and the service was very good. I was expecting much less and was pleasantly surprised. The food was average and a glass of wine was included. Also they were very attentive. The flight back from Barcelona was a little less comfortable as we were in row 7 by a window but the "Window" was solid at that row and jutted out a bit but the flight was so smooth and the service great that it made up for it. we just switched places a couple of times during the flight. I would definitely fly Air Transat again!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Transat customer review

(United Kingdom)

Flight: In last month. Manchester to Vancouver June 2012. Having purchased tickets at a brilliant rate I was expecting the old cliché; you get what you pay for! The reviews and comments of existing customers were leaving me with little hope of a comfortable stress free flight. I was however pleasantly surprised at the quality of the flight. I was expecting old planes with one TV for a number of passengers with old seats with minimal legroom but the outcome was the opposite. TV's in the headrests for each passenger with a small but decent selection of films to choose from clean cabins with adequate legroom. The food was ok and was on a par with other flights but drinks were regular and available on request. Overall I would definitely book with Air Transat again without a doubt.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Transat customer review

(Canada)

Flight: In last 2-3 months. I fly Air Transat to Ireland or England at least twice a year. I always fly Club Class and find that it is well worth the extra cost. Club Class allows you special check in and your baggage comes out first at your destination. The Club Class cost is not much more than regular Economy in most other airlines but should not be mistaken for First Class or Business Class in other airlines. Some passengers seem to believe that the additional fare should give them much more than it actually does. Crew members are always pleasant and the service is very good. The food could be a bit better (Menu hasn't changed in at least 4 years) and movies could be a bit more recent but other than that I have no complaints. The best part is there are very rarely any delays so that is better than most other carriers.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Transat customer review

(United Kingdom)

Travelled Exeter to Toronto and was on a tight budget. Flight was very cheap in comparison with other airlines. Seats comfortable leg room not an issue for me. In flight entertainment good. Generous baggage allowance which included one on board bag plus my camera bag & handbag! Older plane but it was quite clean. Staff worked very hard were pleasant and helpful. Food was not really very good but edible. I got value for money if you expect to pay a cheap price & then get gourmet food and extra leg room do not fly Air Transat. I will definitely be flying with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air Transat customer review

(France)

Flight: In last month. I travelled Club (business) class with Air Transat Paris to Montreal return. Overall the trip was great. For a price lower than economy at other airlines you get a near-business class experience: preferential boarding the trappings of personal service good food spacious seating etc. A few quibbles: oldish planes the bulkhead too close to row 1 (my case on both legs) inability to choose seat via the internet (the site was inoperative) and a blocked toilet.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Transat customer review

(United States)

Travelled to Birmingham overnight June 5 and returned June 13th. Took my 84 yr old father to see family members. Used wheelchair service for my Dad who cannot walk long distances and Air Transat always seems to be at the last gate. Service for Dad was great on both ends and the seats surprisingly comfortable. Plane was one of the older ones but was fine. Food was good service great and we had priority plus which was a pretty good deal at $49.00 each person each way. Included extra baggage champagne 2 beers and seat selection as well as priority boarding which was great for my Dad who would have suffered waiting in the Economy line. We had 8 people who requested wheel chair service in Toronto but 25 by the time we landed in Birmingham. People saw the special treatment for wheelchair people and wanted by the time we landed.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Transat customer review

(United States)

Toronto to Venice 5/25 returned Rome to Toronto 6/9. Review based on new plane for return! We were so surprised to see we had a brand new plane for our return trip - so glad we didn't have it only on the way there because we would have been very disappointed since there is no comparison! A delightful way to end a vacation! Would definitely fly Air Transat again everybody is so friendly from Airport staff to the Flight Attendants and Captains! Only glitch was when Rome Gate staff thought a backpack was too large to be a personal item (it had 2 full bottles of water and some snacks) but we were in no mood to argue about it. Some people travel with no carry ons and felt we should not have been singled out. Fortunately the carry on was checked by the gate for free and did arrive at our destination (the same bags were carried on both International and domestic legs of our trip with no problem).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Transat customer review

(Canada)

Club Class YVR to Paris June 17 newer interior. Club Class is 80% of AC biz class quality at a fraction of the price (200 each way for transatlantic flight). Staff very friendly and attentive bypassed all lines like access to nexus lots of extras during the flight incl dedicated bathroom food good and presented nicely. When you consider the add ons people pay for in econ like seat selection and extras you have to pay for Club Class is (by far) the way to go from what I've seen in other reviews. I'm spending 5 figures to take a family of 4 on a one time trip to Europe so the additional cost was easily justified with the astonished look on my kids faces with the treatment we received from start to finish.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes