Air Transat

Flew from Ottawa to Cancun Mexico and the experience can be summarized as: "sardines in a can" literally not figuratively. I counted approximately 450 people squashed in an area never designed to for such density they call it condensed economy or something of that nature. Never in my life have I been so uncomfortable and I am a medium seized male of average weight. Airline even charges extra if you wish to sit with your spouse/family call it "a bit more for seat selection". Will never fly again. Friends flew very recently to Cancun from Ottawa and have similar experiences. In my opinion it is difficult to envision how such a high person per space density meets any safety standards as in case of an emergency landing it would be very difficult of not impossible to evacuate such a tightly packed/condensed space in any orderly manner. Its all fine and inconsequential until an accident takes place and someone takes an educated look at airlines like this one.

Disappointed with Air Transat - Toronto to Punta Cana. The aisle is very narrow and the seats recline so far back that the table is too close for comfort. The Bistro menu is limited and a better system should be provided for faster service. It takes a long time for the flight attendant to come by to clear the trays. At the departure gate passengers are put on a bus without any explanation and taken to the plane for boarding.

I flew from Manchester to Calgary (MAN-YYC). The flight had returned from Calgary however made a stop off in Glasgow. Therefore boarding the flight was much quicker great! The flight was completely full however one passenger decided not to fly at the last minute so the flight was late but this was not a result of Air Transat and the pilot managed to land the plane on time. The service was better then previous years the complementary meals were excellent! However the salad that Air Transat is rather bland and disgusting. The cabin crew were friendly on both flights only complaint is that there could have been more cabin crew smiling at passengers. The seats were comfortable and the head rest can be adjusted to make the seat more comfortable. Inflight entertainment consisted of a variety of music movies and games. Most modern films were available and there's plenty there to keep you entertained at 33000 ft. My luggage made it to and from Canada without any hassle. Great services and plenty of value for the money and what they provide. Definitely recommended Air Transat!

You cannot check in on line and do seat selection! How ridiculous in 2014. We went to Mexico and couldn't get seats on the way there ahead of time or on the way back. Then at the airport on our return they said our seats were together but in fact we(5) of us were scattered all over the plane. It was like pulling teeth to get water from the stewardess! Only interested in selling product and duty free. That was their focus. I had pop spilled on me on the way there by a stewardess and kicked by another on the way back. A total and utter cluster fuck! Never ever fly with them again! And the flight was late departing and returning. Crazy.

YYZ-GLA-YYZ economy class to GLA and Club back to YYZ. Plane left on time both directions service was very good and cabin staff did a fine job cabin service was excellent food was ok typical plane food but no worse than any other airline I have flown. I would certainly use them again.

Very disappointed with the Air Transat reps at Grand Paradise Playa Dorado in Puerto Plata. Our flight TS 1787 was to leave at 4.10 from Puerto Plata. However flight 1786 on Dec 11/14 was delayed until 1.54 pm changing our departure time to 7 pm. I understand the delay in Toronto but I am extremely upset that we sat inside the airport for almost 6 hours. I believe the reps should have been aware that the flight was delayed and should have offered the guests to stay at the resort for those 3 hours versus locked in an airport with no smoking area no communication of the length of delay so we could have waited to go through customs and enjoyed the afternoon sun. Suggest better communication!

First time Air Transat and I was pleased. The option+ for extra leg room food 1 small bottle of sparkling wine a headset and a blanket sheet is worth it for $60 and you know where you will be seated. A330 great plane.

Toronto to Manchester November 2014 I travel this route once a year there is only Air Transat who do this direct flight so I really have no other choice. These days you have to buy a blanket for $9 (credit card payment only) no bottle water and seat pitch seems limited. They do give you water if you ask but good luck getting their attention I could live without the blanket if they didn't turn the air conditioning down. Lunch was okay I dont expect a gourmet meal so it was as expected but the breakfast was atrocious in the cardboard box was an empty coffee cup an orange juice and a strawberry yoghurt. Air Transat has always been a budget airline and I don't expect much but as bad as the food and service has always been its actually getting worse. On a positive note flight was on time and the plane was clean but give me some competition and I'll be there.

Flew Business Class from London to Calgary in June this year. As a very nervous flyer I was not really looking forward to the 9.5 hour flight. I needn't have worried. I found the whole experience excellent - especially considering that the flight cost half of what it would have if we had gone with Air Canada. Food was quite good and well presented and the drinks on offer very generous. I have never flown with an airline that offers Grand Marnier as one of the drinks options I was impressed. Staff were helpful and attentive plane left on time and arrived on time. Flight back to London two weeks later was just as good despite being an overnight flight. Although the seats do not go flat they reclined enough to allow me to get some sleep. In-flight entertainment was very good with both new film releases available as well as episodes from some of the more popular TV shows. All in all excellent value for money and as we are hoping to visit Canada next year we will be looking to fly Air Transat.

On the return flight from Toronto to London on 17 October the seating arrangement changed about halfway down the plane from two seats in a row to three seats in a row. The seat was so uncomfortable with not much room to manoeuvre the couple in the next two seats to mine complained too especially as the woman was pregnant. I complained to the stewardess and took a couple of photos to remember the experience. She was sympathetic to my views and agreed that the three in a row seats appeared smaller with less space to stretch out your feet below. In the end it appears that most no frills airlines want to make enough money to make a profit at the expense of the comfort of passengers.