"his dedication and hard work"
(Canada)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Calgary to Montreal |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
22nd November 2023 : Air Transat response
Hello! Thank you so much for these wonderful words. We do want the best for our passengers as it is always what we strive for. I can assure you we will do a follow-up with the service team so Mario Ho and the rest of the agents get the recognition they deserve. Jessica
"dissatisfied and disappointed"
M Christodoulou (Canada)
Aircraft | A330-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Montreal to Athens |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
22nd November 2023 : Air Transat response
Hello M, First of all, I would like to thank you for taking the time to leave this detailed comment about our airline. I am sorry to hear your flight experiences were dissatisfying concerning our service, seats, and meals. I also wish to assure you that our flight attendants do the best they can on board and are hired on the basis that they can communicate in both French and English (along with multiple other requirements). Thanks again for your message: we appreciate reviews like this as they strive for us to become better and better for our clients. If you have any other inquiries, do not hesitate to reach us through our chat platforms on Twitter, Facebook, and Instagram. Jessica
"All in all never again"
E Mayne (United Kingdom)
Aircraft | A330-343 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Toronto to Gatwick |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
22nd November 2023 : Air Transat response
Hi there, I am sorry to read that you had such a horrible experience during your flight and with the check-in. I would invite you to fill out our complaint form to ensure that the situation regarding the staff, food, lights and music doesn't happen anymore. We want to ensure that our passengers have a comfortable flight no matter if it is operated by Air Transat or by our partner, SmartLynx. Here is the link to the complaint form: https://www.airtransat.com/en-CA/forms/Post-travel-questions-comments-or-claims-excludi. Thank you! /Alexe
"Horrible seats"
Elena Iakoub (Canada)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Montreal to Barcelona |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
22nd November 2023 : Air Transat response
Hi Elena, I am sorry to read that you and your spouse were uncomfortable during your flight with us. We do want to make sure our passengers have a comfortable flight. I would recommend flying in our Club class which has an exclusive cabin with spacious and comfortable seats. I hope this information helps with your next trip. Thank you! /Alexe
"Terrible service"
C Carlile (Canada)
Aircraft | A321ceo |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Montreal to Calgary |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
22nd November 2023 : Air Transat response
Hi there. I am sorry to read that you weren't satisfied with our onboard entertainment. Our Airbus A330 and A321LR aircraft have individual touch screens with a wide array of entertainment options for everyone. For other aircraft types, our inflight entertainment system features movies, TV shows and games for you to enjoy directly on your phone or tablet. No prior download is necessary. You can find more information here: https://www.airtransat.com/en-CA/travel-information/inflight-services/entertainment. Unfortunately, charging ports are not offered on all aircraft, we always recommend fully charging your devices prior to the flight. Thank you! /Alexe
"very disappointing experience"
Helene Jasinski (Italy)
Aircraft | A330-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Montreal to Rome |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
22nd November 2023 : Air Transat response
Hello Helene, I am sorry to read that the experience you had with us was disappointing. We want to provide comfortable flights to our passengers, especially when it comes to seat and inflight food. At this moment, we do not have any lounge access included with Club Class fares. We do offer access to select premium airport lounges across Canada at affordable prices as mentioned on our website. The information can be found here: https://www.airtransat.com/en-CA/travel-information/airports-and-check-in/airport-information/lounges. If you need any clarification on lounge access, do not hesitate to message us on Facebook, Instagram, or Twitter. We are available 24/7. Alexe
"I’ve spent hours on the phone"
Tammy Meyer (Canada)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Vancouver to Punta Cana |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
21st November 2023 : Air Transat response
Hello Tammy, I'm sorry to hear you've had such an experience over the phone. I can assure you our agents at the call center do the best they can to provide the helpful and welcoming service we aim for. Knowing little about the issue, it is difficult for me to provide more assistance on this platform. However, we can certainly help to clarify any questions you might have on chat through Facebook, Instagram, or Twitter. We are available 24/7. Please do not hesitate to write us at any time of the day. Jessica
"my lay flat seat was broken"
Shane Smallwood (Canada)
Type Of Traveller | Business |
Seat Type | Premium Economy |
Route | Toronto to Rome |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
21st November 2023 : Air Transat response
Hello Shane, Thank you for taking the time to post this comment. I'm sorry to hear you've encountered this situation. I wish to let you know that this is not the experience we wish for you to have on your flight to Rome. We truly wish to provide comfort and safety for all of our passengers. I also want to let you know that if you wish to contest the decision provided by Customer Relations, you can always do so by replying to the last email they have sent you. If you have any more questions or comments, please know we remain available 24/7 on our chat services. Jessica
"lost the cost of this flight"
N Baizun (United Arab Emirates)
Aircraft | A330-300 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | London Gatwick to Toronto |
Date Flown | August 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
21st November 2023 : Air Transat response
Hello N, Thank you for taking the time to leave your comments on our Skytrax review. I understand your frustration concerning the fact that you were denied boarding. Flights are expensive and when mistakes are made, they can be costly, indeed. I wish to inform you, however, that our staff respected the entry guidelines from the Canadian authorities. If I may cite part of our terms and conditions: ''It is your responsibility to contact the nearest foreign government office of the country you plan to visit. Failure to provide the required documents may result in denied boarding privileges by the carrier or the relevant authorities, without recourse or refund. Your entry may also be refused even if your documentation is complete. [...] AIR TRANSAT cannot be held liable for any damages resulting from failure to obtain travel documents [...]'' You may find this in Part 5 of Air Transat's terms and conditions: www.airtransat.com/en-GB/termsconditions We also recommend arriving at least 3 to 4 hours prior to arrival to make sure you have enough time to check-in in case of any unplanned situation. Please note that if you have any other questions regarding this situation or anything else, we always remain available through chat, and invite you to contact us at any time. Jessica
"a horrible experience with Transat"
Iana Dolghii (Canada)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Samana to Toronto |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
16th November 2023 : Air Transat response
I am sorry to hear that you didn't receive proper customer service onboard. This is not the experience we wish for any of our passengers. Our flight attendants generally are professional and really kind to our passengers. I really hope you will not experience this again on any of our flights. Leo