Air New Zealand

✅ Trip Verified | Hong Kong to Auckland. The food was ok, the entertainment was good and the service was fine. This was in a Boeing 777 aircraft with a 3x4x3 seating arrangement. In my opinion the B777 is too narrow for 10 seats abreast. The seats and isle are too narrow. The seats are uncomfortable and if you sit by the isle you will be subjected to constant banging of passengers and staff walking past. The narrow isle is a difficult working environment for staff and it must pose a hazard should the aircraft need to be evacuated.

✅ Trip Verified | Auckland to Tokyo. The worst business class I have come across in the last 10 years. You sit with the back to the window (!) your legs stick out into the aisle (so that the staff run over your feet all the time), there is a separation sheet on your left and on your right and the space in between is less than in economy, so you feel like lying in a coffin. Noarmrest for your left arm (which hangs in the air the whole flight). Food mediocre, wines exclusively from NZ, no newspapers or magazines (except for one local Auckland paper). Stay away and fly other airlines!

✅ Trip Verified | Buenos Aires to Brisbane via Auckland. Booked a skycouch, we have flown Air New Zealand before normally very reliable, on departure No skycouch, just a surly Stewardess, refund voucher slapped on seat whilst sleeping. We received refund, but no apology, not happy, would consider never flying with them again.

✅ Trip Verified | After calling the very efficient Air NZ call centre, they advised me to book on NZ2, AKL/LAX on 23 December as I would be able to get a recognition upgrade cleared and I could move from the Premium Economy cabin to Business Class. The crew in the Business Class cabin didn’t fail to deliver and it is the small details that make this airline stand out. The staff remembered customer’s names without having to refer to a passenger manifest. They also remembered drink choices and provided regular top ups. As I am a dessert freak, they offered me a second and a third dessert which I accepted without hesitation. After dinner I went to the bathroom and came back to find my bed had been made up for me. The bed is very good too and the mattress topper makes all the difference. All through the night the staff move quietly throughout the cabin and if you are awake, they are willing to bring you a hot or cold drink or some snacks. The new amenity packs are a vast improvement too. All in all, this was a very good flight and the level of service from the crew was stellar.

✅ Trip Verified | We were booked on the NZ 5341, Wellington to Christchurch at 09.05 in the morning on 26 November 2017. At the airport there was no check-in service, only machines. Not very passenger friendly. We are not used to that, you should have a choice, specially when you are over a certain age. After some time a New Zealand staff member came along. Tried to help us with the machine, nothing worked. We were not happy to say the least. Then the NZ staff member found out that the 09.05 flight was cancelled! Nobody had contacted us about this. NZ did not seem to care. The trouble was that we had made arrangements in Christchurch. We were booked on NZ 6151 some hours later. We had to tag our bags and bring them to the belt. One word for it: Misery. This was the first time with Air New Zealand. We heard it was a top airline. It is not. It is a Do It Yourself Airline, and not cheap. Flying was ok, plane was fine. No coffee or tea, only some water. Stingy. Please bring back live persons to check in! Be more friendly to your customers!

✅ Trip Verified | We were booked on the NZ 5341 Wellington to Christchurch at 09.05 in the morning on 26 november 2017.At the airport there was no check-in service, only machines. Not very passenger friendly. We are not used to that, you should have a choice, specially when you are over a certain age. After some time a New Zealand person came along. Tried to help us with the machine, nothing worked. We were not happy to say the least. Then the NZ person found out that the 09.05 flight was cancelled! Nobody had contacted us about this. NZ did not seem to care. The trouble was that we had made arrangements in Christchurch. We were booked on NZ 6151 some hours later. We had to tag our bags and bring them to the belt. One word for it: Misery. This was the first time with air new Zealand. We heard it was a top airline. It is not. It is a Do It Yourself Airline, and not cheap. Flying was ok, plane was fine. No coffee or tea, only some water. Stingy. Please bring back live persons to check in! Be more friendly to your customers!

✅ Trip Verified | Auckland to Queenstown. Late flight departure at 6am but there is no one at the bag drop counter until 5.30am (where last bag drop supposed to end at 530am). Poor system customers were waiting anxiously to queue for bag drop, staff unable to response to customer's general inquiry, (no one at the counter).

✅ Trip Verified | Singapore to Auckland return. We were very excited to finally find an afforable Air New Zealand fare from London to Auckland in December for a family of four. We flew Singapore Airlines from London to Singapore and then Air New Zealand to Auckland. I haven't flown Air New Zealand since 2001 as I found them disappointing then. But having heard that they have won awards for various categories I wanted to give them another go for our once in a few years family holiday back to NZ. I found them arrogant, rude and completely lacking in the sensational customer service I know and look forward to in and around New Zealand. On our return flight from Auckland to Singapore 80% of the flight we had the seat belt sign on for turbulence. This is a 9 plus hour flight and staff were quick and blunt to tell passengers to return to their seats when they got up to use the loo. I understand the need for measures to keep passengers safe during periods of expected turbulence but completely unrealistic to pressure people to "hold on" for extended periods of time. They even told us that we couldn't take our 6 year old to the toilet and implied if she wet herself then not to worry as the seats can be cleaned on arrival? Don't even get me started on the uniforms, utterly horrendous. Tray tables were also disgustingly dirty. The likes of Singapore and Emirates win hands down in terms of air steward/stewardess class and service. I will not be wasting my money on air New Zealand again. Far better options out there

✅ Trip Verified | Hong Kong to Auckland. As a proud Kiwi I was excited about flying Air NZ again returning home from London to NZ for Christmas. The call centre team was very good. After flying the London to HK route on Cathay Pacific with exceptional service, I was expecting Air NZ to be next level - oh how wrong I was wrong! First off, the seat was horrible, almost like the padding on your back had worn down to metal, the only way to stay comfy was with a pillow behind your back. Then comes the inflight staff! Served by the worst attendant I have ever experienced. Completely rude, barking orders at anyone who didn’t comply – quite shocking. All in all the Air NZ experience left me disappointed, after having such high expectations, I certainly wont be choosing them again over the vast options when flying London to NZ again.

✅ Trip Verified | Christchurch to Auckland. Having my last day on the South Island, I arrived Christchurch Airport around an hour from departure. The self-check-in and baggage service was decent, at least I have not seen any from Hong Kong. Although the plane was a bit delayed a bit for boarding, it's fine for me to wait a while. They gave passengers a printed sheet as the boarding pass which I felt a bit confused because I have my iPhone stored with the boarding pass. The seat was okay, far enough legroom for me. Interestingly, they put those magazines hanger on the top of the seat which is quite good, at least passengers would less likely throw their rubbish into the hanger. Both take-off and landing were smooth, and I like those purple LED lights during those times. Everything is smooth, comfy. Decent domestic flight for me.