Air New Zealand

We travelled on a 767 from Auckland to Shanghai last week business class. The seats were uncomfortable if the seats were fully reclined in front. I had to climb over the next seat to get out surely this is unsafe. This is a 12 hour flight with very poor meals certainly worse than economy in fact a fellow passenger although business class elected to travel economy because he had experience of this before and stated it was far more comfortable. The seats were very uncomfortable service poor entertainment nearly non existent. We originally booked through Virgin Atlantic and your airline was code sharing what an insult to Virgin Atlantic. Their service and comfort was far superior on the second flight. I felt paying for business class for this substandard service was a complete "rip off" I certainly will never travel with Air New Zealand again and will advise others of this. I am well travelled and this is the worst flying experience ever.

A very disappointing experience AKL-SFO. At check in they tried to seat our party of two in different rows (eventually rectified). Got onboard the ancient 747 to find that half the archaic IFE (which had very limited options as it was) wasn't working so they had to reboot system (a long drawn out procedure). Slow disorganised service from the crew - very mixed bag with some putting in the effort and others completely uninterested and even rude at times when requesting things such as tissues. Disgusting meal (first choice ran out in 7 rows) and missed for drink services twice by the Flight Services Manager! All in all big let down and would reconsider paying the premium to fly on Air New Zealand for these long flights again.

Checked in at 8am for NZ135 to Brisbane used Air NZ Premium Check-in area then self service terminal and dropped bags off all done in 5 mins used private lift to Customs and security area through very quickly! Entered a very busy Air NZ Lounge for B/fast and coffee standard cold breakfast items but disappointed in hot food items. As we entered the gate area the flight had started to board only 1 other going through priority boarding so very quick to board shown to our seat jackets taken newspapers offered also Champagne fresh orange juice and water. Departed on time. Flight supervisor introduced himself to every passenger! Menu's handed out To start Fruit Smoothie or Fresh Juice selection of cereals fresh fruit and yoghurts then offered croissants Danish selection and toast with fruit Conserve. For the hot option I had the scrambled eggs and they were excellent I especially loved the mushroom ragout! To finish Coffee/Tea selection and hot Chocolate. Leather Seat is very comfortable and although for a short 3 hr flight. 10.4" personal Screen with everything you would need! Landed on time crew were very friendly and efficient. All passengers were held back until Business class had all left Brisbane customs not busy at all and went through very quickly leaving airport all in around 25 minutes!

SYD-AKL-LAX. Smooth flight from Sydney to Auckland. The flight was a little delayed in boarding at Sydney because the plane arrived late but still managed to keep me on schedule for my flight to LAX as I had a decent layover. Lunch served from SYD-AKL was actually pretty good and quite tasty for airplane food. Dinner served from AKL-LAX was not so good and took forever because I was at the very back of the plane. The service was ok but not amazing and some of the flight attendants were a bit cold. When boarding the plane I had no one on hand to assist me in storing my bag in the overhead compartment and I could have done with the assistance as I'm only 5'2". In-flight entertainment was good and had a large selection. Seating was comfy and had ample leg room. Overall I wouldn't mind flying with them again.

Sydney to Auckland in Business. We had originally booked 'The Works' for the short hop over the Tasman but were offered 'One Up" to bid on an upgrade to Business Class. Our offer was accepted. This was the first time on Air New Zealand and we were suitably impressed with the service food and beverage offers. We didn't take advantage of lying on the lie flat beds as it was a day flight. The safety video was entertaining and we could see that many passengers watched it unlike on other airlines where they are ignored. The flight departed and arrived on time. The only criticism was boarding at Sydney. The departure lounge was packed and was adjacent to an A-380 flight departure. We had been in the ANZ lounge and on arrival at the gate (30 minutes before departure) the flight was already boarding and there was no visible Business Class priority lane. Boarding for all passengers appeared to be a bit of a dog's breakfast.

AKL to HKG. 772. Midnight flight. Very strange that all cabin crews in economy class were all Asian males. Services were good nice and friendly. After the meal went straight to sleep. Have to say the seat was not bad at all. Managed to get some sleep. Landing was super.

First time with Air New Zealand on a short hop from Wellington to Auckland. Old B733 but well maintained and with comfortable seating. Loved the safety video. Smart looking crew very efficiently managed to serve a drink (coffee tea water) and a snack during this short domestic flight. Ground staff made me check-in my carry-on as it was 1 kg over the weight limit. Wish they would enforce this with all travellers as other passengers brought large pieces of luggage on board. Flight about double the price than Jetstar on same route and as a QF Platinum will give my business to Jetstar in the future. This one time NZ booking was done due to flight times as I needed to catch an international flight from Auckland.

Flew to London from Los Angeles round-trip on Air New Zealand and it was a wonderful experience. The attendants kept us fed and hydrated there was plenty to do on the in flight entertainment console I was reasonably comfortable in coach. I'd happily fly with them again.

We travelled on flight 136 Wednesday 15 May BNE-AKL. We sat in row 55. On entering the cabin the temperature was cool and not long after takeoff the temperature dropped to 'very cold'. Other passengers were clearly noticing the same because there was a large request for blankets. On asking the flight attendant if the cabin temp could be turned up we were told "yes when we get down the back of the plane after serving the meals. We know its cold because everyone else has already told us". An hour and a half later it was still freezing. It only began to warm up half an hour out of Auckland. We have constantly supported AirNZ however this would be the worst flight we have had with the airline. One of our inflight entertainment screens wouldn't work and no headset was left at that seat. The cost of our seats covered the meal baggage and inflight entertainment.

Sydney-Auckland-Christchurch on 777-200 Business Premier and A320 on domestic leg. Lounge in Sydney very busy but as usual good selection off food and drink. Priority boarding was fast and efficient; Flight was excellent with great service from the crew. Have done Tasman sector a few times and food is the same great selection of high quality NZ wines. The 777-200 was showing signs of wear and tear. Staff service was friendly and was a great flight from Sydney. Auckland to Sydney was on a Tasman configured A320 lounge in Auckland was good with a good selection of breakfast and coffee from their Barista services. Flight was quick and was impressed that one crew member had remembered me from previous flights. Onetime and excellent service.