Air New Zealand

✅ Trip Verified | Auckland to Christchurch. A320 economy class was almost full. Self check in and self drop off luggage were convenient and fast. The meal was very simple, just a cup of coffee and one cookie. The leg room was enough, so it made me comfortable.

✅ Trip Verified | Auckland - Melbourne in Premium Economy. Air New Zealand Premium Economy is an excellent product, the seats were comfortable with generous legroom. The meal service was business class standard and the cabin crew exemplified the usual friendly Kiwi service we have come to expect with Air NZ.

✅ Trip Verified | My wife and I flew SkyCouch Houston to Auckland on February 2 and Auckland to Houston Feb 23. It is worth the USD 600 paid to have an empty middle seat, but the three seats are near useless as a lie-down bed for a normal size adult. For two adults side-by-side, it’s almost impossible. On two flights nobody on our plane tried to use SkyCouch as a bed. I suffer from chronic leg cramps and excruciating muscle spasms in my legs [if not stretched every hour or so]. Not to mention the possibility of pulmonary vein thrombosis in a 73-yr-old person such as myself. I did have one episode of a terrible muscle spasm, which necessitated me having to unbuckle my seat belt and stand up to put weight on my leg to relieve the spasm. Luckily, the flight was smooth at the time and no flight attendant had to order me to sit down [without regard to the severe pain that would cause me]. However, as I was stretching my leg and walking to a restroom, an attendant told me I needed to return to my seat when the captain activated the fasten seat belt sign. I’m a veteran traveler and know it is almost impossible to have a rational discussion with a flight attendant following airline rules and guidelines and will not or cannot make exceptions no matter how much pain and discomfort a passenger might endure. Nonetheless, I did take a moment to explain my difficult situation to the young stewardess, who probably could not imagine my 73-yr-old condition. Of course, she showed no sensitivity or understanding whatsoever, and told me - in a tone which indicated she thought I may have been senile - that I might bump my head in rough air if I were not seated and secured with a fastened seat belt. The fact that may have caused me excruciating pain did not register at all with her. She could have cared less. In such a situation the risk to my safety and good health was far worse if I were seated and buckled-in than if I were allowed to stand for a few minutes until the spasm passed and the pain lessened. I doubt that this review will result in a more tolerant and enlightened approach by ANZ [or any other alrilnes’ flight attendants], but I hope this description of my situation on NZ28 [departure from AKL on Feb 23] might result in attendants having a more open-minded approach to dealing with a passenger’s medical issue. But I sincerely doubt it. On a non-medical issue, how about ANZ joining the 21st century and providing satelite WiFi with Internet on the IAH-AKL route?

✅ Trip Verified | Nelson to Auckland. Air New Zealand has a serious problem with the online booking in that it limits the number of characters of the name to 28. They say it is a legal requirement of international aviation, which I know is not the case as I book online and travel internationally with many different airlines, and no other airline limits the length of the name! This problem has caused hours of head-ache for myself and everyone in my extended family and I’m sure other people with long names. I have sent emails to the 'top’ of Air NZ and no-one is listening. They keep repeating the same old story about 'it's a legal requirement to limit the name to 28 characters’. Sadly I made the mistake of booking a flight again this May with Air New Zealand flying co-share on Singapore Airlines, but I'm told by Singapore Airlines they cannot issue a ticket and cannot guarantee that I can board the flight, because my name is not correct! I've called Air New Zealand 3 times with very long phone queues at $1 a minute from Cuba where I live and they say they can't do anything about it. The computer won't allow them to add all the letters in my passport! So now I am left with a ticket on Singapore Airlines that I don’t know I can use on the day of the flight, because Air New Zealand prejudices against people with long names under the premise that it is aviation law. And do they care about this annoying complaint from a small section of their customers, probably not. I chose AirNZ because I am a Kiwi and I wish to remain loyal to my country but I'm seriously regretting my decision.

✅ Trip Verified | Exceptional service - the business class cabin is superbly laid out matched by friendly considered service, sublime entertainment IFE and great menu and offer befitting this short hop from Auckland to Melbourne. Well done Air New Zealand on getting this just right. Thank you for the upgrade from Premium to Business.

✅ Trip Verified | First time on Premium Economy with New Zealand on a long-haul flight from Auckland to Houston, and I came away impressed. It was by far the best Premium Economy-Experience that I have had. The seat was a very comfortable recliner seat with generous legroom and recline. The legroom on NZ is noticeably greater than on most other carriers with PE. Furthermore, all seats have a leg-rest. The inflight service was comparable to Business Class service. The quality of the food was excellent, and the service very friendly and attentive.

✅ Trip Verified | Flew Sydney to Auckland. Air New Zealand used to be really good. Apparently they are using Hifly now. Worst experience ever! Aircraft wasn't clean. TV control was sticky probably from previous passenger lollies. Crew were really unfriendly and strange. They spilt water on me twice and another occasion beer. No apology at all and when I asked for something to clean my shirt they said it was already dry!

✅ Trip Verified | I booked an Air New Zealand flight from Auckland to Sydney and they have code shared it with Virgin Australia, but you cannot check in with ANZ. They haven’t even got matching booking numbers, so you can’t check-in online either. But, to change flights they double charge the change fee. One for Air New Zealand and one for Virgin Australia. I haven’t flown ANZ for a while after poor service before and will not fly my national carrier again.

✅ Trip Verified | Los Angeles - Auckland return in economy. Both flights on time, adequate seat space, good service. Open bar throughout the flight, you can place orders on the touch screen at your seat. Vast catalogue of movies. Some problems with collecting empty food trays/plastic cups: very long wait on the flight to AKL and no collection of cups on the return flight. Another inconvenience was on the way back: they were unable to check the luggage through to final destination with connecting flight on Air Canada. However, onward Air Canada was able to check the luggage through to Auckland with Air NZ.

✅ Trip Verified | Auckland to Hong Kong. Cabin crew were friendly and helpful. They offered drinks and snacks throughout the flight. Toilets were maintained and I was impressed with the IFE. There was a wide selection of movies and TV shows as well as radio channels. I appreciated the seat chat function as my companion and I were seated apart during the flight. I also like generous leg space of the cabin.