Air France

Flew Washington Dulles to Dublin via Paris CDG. I was looking forward to flying Air France instead of a US carrier because the service is typically superior. I was totally wrong in this case. The seat was one of the most uncomfortable I've ever been in, the flight attendants were almost frantic and very frazzled the entire flight and the food was hands down, the worst I have had on a flight. First of all, we didn't get a drink service to start. Only drink we could get was with dinner. I chose the chicken with baby vegetables. I had two pieces of carrot. So, basically my meal was orzo, bread and potatoes with a little chicken. To add insult to injury, the cheese they serve is "Brie-like pasteurized cheese". Horrible.

Manchester to Mauritius via Paris. As this trip was for a special occasion, we booked our flights and seats almost a year ahead. We selected Air France because of the convenient times. We only checked the online reviews after our booking and the poor feedback was a big cause for concern in the run up to our holiday. We actually enjoyed all four flights (Manchester to Mauritius via CDG). Yes, the configuration of the business class on the 777 is now a bit old fashioned (2-3-2) but there are other airlines who still have a similar layout. The seat converted to a near flat bed and we managed to get a long and comfortable sleep. The service was excellent and the food was the best we have had on any long-haul flight over the last few years. We had all our pre-agreed seat allocations but on three of the four flights we did overhear that others had been moved, with some families being separated. We were also really happy with the facilities, food and service at the lounge at CDG Terminal 2E – made a 6 hour stopover bearable.

I flew Air France from Toulouse to New-York Via Paris Charles de Gaulle. The plane from Paris to New york (A380) was comfortable, but already getting old. The in-flight entertainment had a large range of selection, which I was satisfied with. The staff was very helpful. On the way back, I flew on a very new 777-300er. The experience was exceptional. The Personal TVs were large and very reactive. The choice was even bigger. The staff was a bit less welcoming but still did their job. The food was okay on both ways. The staff on the ground was quite helpful.

✅ Verified Review | Dublin to Zürich via Paris CDG. Flight was ok, but in Paris the transfer distance was too long, we arrived at the gate for our following flight at the "departure time". But that wasn't the worst. They lost our luggage in Dublin, so they should send it later. But they sent it to Italy and we live in Switzerland. As we tried to get in contact with Air France noone picked up the phone nor did they answer to E-Mails yet. The homepage which should help people to get in touch with the support didn't work properly.

✅ Verified Review | The flight to Paris was uneventful. Halfway through my vacation they announced yet another strike. However they assured me the long haul flights would not be interrupted. Such was not the case. First we waited to board, then halfway through the taxi we returned to the gate for technical reasons. We all deboarded and were told we'd be on another plane within 20 minutes. Over an hour later we were put on busses and driven to a point 15 minutes away where we climbed a flight of stairs to stand in a hot tunnel at the open door of a plane. We were then told that the crew would be in overtime if we left at that time. In other words were were not permitted to get on the plane. Everyone had to turn around and wait at the door for busses to come back to take us back to the terminal which took another half hour. We were taken back to the terminal and told to go back to ticketing where we were left standing alone for half an hour before they decided what to do and opened several counters. We were then told to go out and get in a bus to go to a hotel 10 miles away. There was no dinner voucher. We had started boarding slightly after six. By this time it is now past 23hr and no one had eaten. I took a cab on my own dime. I am now at the hotel and am supposed to be picked up at 10 to be taken back to the hotel. I will never fly Air France again.

✅ Verified Review | Paris CDG to Toulouse. Plane came off runway during taxiing. Waited for a long time to get off and back to terminal. Provided food vouchers but no food available. Left 3 hours late. No help given. All I needed was local knowledge that the public transport would still be running. Have raised complaint on their website, but after 20 days no reply. No one has bothered to go any further than the cut and paste sorry for the inconvenience.

✅ Verified Review | Our flight from NYC to Berlin via Paris was full of circumstances. The flight to Paris (transit) had 1 hour delay caused by a wrong adjustion of the aircraft at the airport. It wouldn't be a problem if the staff at the airplane were helpful with our connecting flight and some informations, because our connecting flight was soon after landing. But the staff I talked to didn't give proper information. However, running through CDG Airport we were able to get our connection flight that departed half an hour after landing in Paris. I would not recommend this airline since there was not only delay (that happens) but unhelpful staff and few informations.

✅ Verified Review | A very good flight indeed with Air France from Minneapolis to Paris CDG. Firstly, I was most impressed that unlike the US carriers, empty seats in business class were not filled to capacity at the gate, while I understand that I only buy one seat, the sense of exclusivity that should be part of spending many thousands of dollars on a premium seat is considerably degraded by upgrading all and sundry until the cabin is full. The cabin was pleasant, the seats a touch elderly but comfortable and the space quite adequate. The flight attendants were delightful, the food and drink selections very good and all in all, a very comfortable and most agreeable journey. I am fortunate to fly in business class long-haul several times each year, and find that the offerings in this cabin are becoming clearer all the time. Air France does have it right, and even though this was operated with an older aircraft, and the old seating, it was very good indeed. I look forward to trying the new J Class, but fear that the routes I usually habituate, being hub to hub, will be the last to be upgraded.

✅ Verified Review | Flew Air France in Business Class from Seoul Incheon to Paris CDG. Flight attendants were so nice and full of attention. Seats were exceptionally comfortable, food was awesome, nothing could have been better than what they offered!

Flew from London Heathrow to Bangkok via Paris with Air France. Good side: Price of ticket just £354, seating and legroom acceptable, super friendly and efficient cabin crew, 3 of the 4 flights went on time (CDG-LHR was one hour late, no big deal), in-flight snack bar serving sandwiches and hot/cold drinks all on a self-service basis throughout the CDG-BKK and BKK-CDG legs. Bad side: Food. One meal and one snack is not enough for a 12hr flight, you need two meals and one snack. What there was was pretty mediocre and one meal was served with a roll and crackers but no butter or jam to accompany them. Strange. All in all would I fly with Air France again? I would at those bargain prices.