Air France

✅ Verified Review | On our flight to Paris from Los Angeles, neither movie monitor worked. Not only did they not work, both were stuck "on" so you had bright monitor lights shining in your faces while trying to sleep. It could not be shut off. Then seat 85K would not recline at all, it was broken. So, once the plane's cabin lights were dimmed and everyone around us was asleep, we were left with monitor lights in our eyes and one seat would not recline. I have a bad back so this only made it worse. The plane was full so there were no available seats for us to move. At one point, a flight attendant tried to tape a magazine over the monitors.... only to have them fall off into our laps 20-30 minutes later. These premium economy seats were $2700 more than coach seats, yet they were horrible and an unpleasant start to our vacation. The folks in economy watched movies and their seats reclined. I filed a complain when we got back home with Air France, only to find that Delta Airlines handles the complaints for Air France. They were sorry, and offered some free mileage for the inconvenience. Nothing more, nothing less. Well, this might be a good thing to a frequent flyer, but in our lifetime, we will never have enough mileage, with or without their offering, to earn anything. So the mileage offering was nothing to us. This was a once in a lifetime vacation so we paid the extra money for the upgraded seats, only to have these indicated issues. There is no skin off Delta's nose to handling the complaint. I got the usual "this is the best we can do" response. Despite my repeated emails to Delta about this poor offering, they will do no more. The flight back home, two weeks later was great. Monitors worked and the seats reclined, but needless to say, we started off horrible on Air France and it took 3-4 days for the aggravated back issues to subside. If this is how Air France feels, then I'd opt for another airline. And, if Delta is handling the complaints for them, I suspect they would be just as bad. Find another airline besides Air France and Delta. They are not the only ways to fly!

✅ Verified Review | Flew from Toronto to Paris CDG. Start of journey was not propitious. Air France staff at YYZ refused me access to the Business Class line and waved me off three times to standard Check-In before deigning to check my itenerary and offering up an excuse "I dont normally work here". Check-In counter repeated the exercise, before actually reading the booking information. Not sure whether they are hiring high-school kids to staff the counters at YYZ. Boarding uneventful. Flight delayed 40 minutes due to unknown reasons. Business class cabin was full. In the air, if Air France actually tried, their Business Class product could not be poorer. Jaded cabin-crew and indifferent service combined with atrocious food came together in perfect harmony to make this, without a doubt, one of the worst flight experiences I have had. I was hoping that it was a fluke and my return flight would be better but alas, AF once again did not fail to disappoint.

Barcelona to Guangzhou via Paris CDG with Air France. Flying with European airlines is not as exciting as Asian carriers. Nevertheless my overall experience with Air France has been quite good so far. I fly quite often from Europe to Asia and Air France offers a great choice of convenient flights from CDG with short connections. I find the crew of most flights kind and professional, the premium economy seats are quite comfortable, the app for check in is excellent from my point of view and onboard entertainment offers a wide choice of movies. Food is quite good (for airline standards) and the wine always superb of course.

✅ Verified Review | This flight from Paris CDG to New York JFK was really good, probably one of the best experiences so far (apart from having loud kids around). The seat was really comfortable, enough space even if the seat in front of me was reclined. The meal was definitely the best I have had so far - big portions and delicious meat, everything was just perfect. The entertainment options were really good, and the earphone was an outstanding quality.

Warwaw to Paris CDG (A320) and Paris CDG to Warsaw (A321) with Air France. Outbound flight delayed by 1.5 hours due to a strike at AF. Return just on-time. WAW-CDG on rather old A320, CDG-WAW on a clean and refurbished A321. Staff very friendly and attentive on both journeys, quickly responding for requests. Sandwiches served on both flights, large variety of complimentary soft drinks and alcoholic beverages, including delicious French wines. Ground staff also kind, I had a carry-on luggage a bit overweight, but no one made any problems. Bon voyage with AF.

✅ Verified Review | Both flights Stuttgart-Paris and Paris-Chicago were on time. The short-haul flight was operated by "Cityjet for Air France" and uneventful. The long-haul flight was operated on a quite dated A330-200, there were still ashtrays built onto the armrests and the seats were very narrow. There were individual screens, however, these were old too: small, responded slowly, and it took 1.5h and two resets until the entertainment system in the aircraft finally worked. The catering was average. We liked, however, that even in economy class you can get champagne. The flight attendants seemed genuinely friendly and did they work very well.

Marseille to Toronto via Paris CDG. An uneventful Marseille to Paris flight, followed by a long walk through CDG to get to the AF lounge in CDG (unfortunately had to go past a Longchamp purse store (without success from my perspective!) was a nice leg stretcher. Lounge pretty good - great selection of wines and drinks and nibblies. Again Air France "Class D'Affaires" was solid and excellent from start to finish. A very empty part of the cabin meant we had as much attention as we wanted (which is never that much). Food was very good, wine selection was superb, cheese tray and deserts (especially the Lychee and Cointreau ice cream) were spectacular. Air France still uses the bucket seats that almost lie flat. They work awesome for me on night flights and are just as awesome for day flights. 8 hour flight flew by with plenty of food and drink. A couple of bottles of individual shots of a liquer to go ( Chartreuse Verte) was a nice surprise as well. This airline never disappoints me. Also - my outbound flight from Canada was to be AF, however some labour issues being threatened and they allowed me to change to KLM for that segment of my trip - free.

Vienna to San Francisco via Paris CDG. Never a problem with Air France, no matter what the stereotypes are out there. Far better than the other "heritage" airlines plying Europe / Atlantic routes, at least in my experience. Very good service onboard in general. Concerned, professional crews (though probably helps if you speak French). Far better service than anyone else with food, drink, entertainment (long flights). I actually had something on one AF flight last year that I thought was worthy of a restaurant. Their longhaul premium economy product is a godsend for those whose workplaces that won't pay for business class. Roughly equivalent seat-wise to what you'd find in a North American first-class seat (not lie-flat, but decent space for legs and shoulders). If you have enough time, CDG is a good change of plane space. Lots of places to stretch out, relax, restaurants, etc. Good AF clubs. CDG can be good or bad, depending on where you're going. If you have to connect from a regional affiliate (HOP), it's a trek to any of the mainline departures halls. Ground staff are a bit harried, although not rude. Just not up to the cabin crew standards.

Paris to Los Angeles. This was my second time on Air France, and I wasn't too happy. The seat wasn't bad, but for a 12 hour flight, I would rather take a Delta 747, as it so much more comfortable and the service and food is better. On this Air France flight, they only served one real meal for lunch and that was it. The Salmon was OK, and half way through everybody is served a snack / small meal, they ran out of one of the 2 meals they had, and the other choice was poor quality but I was so hungry that I didn't care. Don't take Air France, take Delta instead and save so much more on your money and enjoyment.

✅ Verified Review | Paris CDG to Kansai Osaka with Air France. The new business class cabin configuration of Air France is absolutely incredible. Obliquely orientated, with a removable panel in the middle seats. Completely flat bed (and comfortable, without uncomfortable divisions on the seat). Plenty of space with private locker. The food was very sophisticated but not completely tasty. KLM and Air France has the same inflight entertainment system, so after a couple of flights, the selection is a little bit boring. Very few latest releases.