Air France

Despite being an A380 the cabin seemed old and outdated. No flat bed seats. Entertainment system slow and vhs quality. Mainly french movies which I like but they are not for everyone. Crew friendly and helpful. Food and wine was nothing special. Better on leg departing from Paris to Mexico. All in a all a pretty bad experience on a new plane in business with Air France. Ticker was cheap at USD 2k.

We took Air France from Rome to Paris and there was a 1.5 hrs delay on the flight. This resulted in missing our flight from Paris to Brazil (Air France as well). The next flight to Rio was 11 hours later, meaning we had to be waiting the whole day for the next flight. Air France refused to offer any further assistance then rescheduling our flight and giving us 1 ticket (16 euros each) as the only meal for these eleven hours wait.This has happened today, 16th September. When we asked the manager about the food policy, which says reasonable amont of meals per hour waiting, his reply was that reasonable is not a clear word. This, is the Air France policy, not clear even to it's own managers. What an embarassement!

✅ Verified Review | Los Angeles to Paris on the A380 in Business Class. Seat were not as comfortable as Delta or KLM seats. There was a cabin crew strike, so only 14 crew instead of 21. Service was accordingly. No manual for food, service not very attentive. The flight was delayed out of LAX about 90 minutes. As I only had a very short layover time, I asked the purser how this will be handled. He told me not to worry, all will be handled at CDG. However, nothing happened at CDG. No ground staff to take care. I had 30 min only, but no assitance. As most Euro flights are outsourced to HOP which uses terminal G at CDG, you can only get there by bus. Even at the bus-gate Air France people said 'no problem'. Again, no one cared about my situation. We arrived at Terminal G at departure time, but could not get out of the bus. So four hours delay. I do not mind the delay, but the very poor service Air France is giving their prime customers.

✅ Verified Review | Flew Air France from Paris CDG to Tel Aviv BGU. Good - Very friendly cabin crew, very good food and overall pleasant service. Excellent deck communication with the cabin, clear announcements in English and communicative deck crew, no IFE at all. Bad - seat pitch is very limited. Feels like the lowest-cost airlines in the US. Other competitors on this line provide a significantly better seat pitch.

✅ Verified Review | Flew Air France from NYC JFK to Paris CDG. Good - service, food, seat pitch (seems larger than the US competitors), comfortable seats, IFE, new airplane. Room for improvement - deck communications with the cabin. Whereas French announcements were broad and complete, they were short and very unclear in English.

✅ Verified Review | Flew Air France from New York JFK to Dubai via Paris CDG. Check in and departure was on time. On board, we we were served a cold chicken pasta salad. Surprisingly, there was no hot meals or snack. The cabin was clean and the crew were pleasant. The inflight entertainment was adequate. There was no snacks in between flights from NY to Dubai. From Paris to Dubai we were served a cold chicken salad again. The seats were tight. There was was little room for adjusting the seats. My knees were touching the seat in front.

I was rather disappointed in this fight. If the quality of the food is alright, the quantity is not acceptable for an 11-hour flight from Paris to Antananarivo: we were barely given one "real" meal, and the other one was a simple snack. I have had more food in 5 hour-flights in companies that are ranked lower. The seat comfort is not okay, there is a very high density aircraft on this successful route, with over 400 passengers which means seating (10 abreast) is very tight. For the staff: some were smiling and warm, while others were nearly scornful. The good surprise is the IFE which offers one of the widest selection of music and movies.

Amsterdam to Cairo via Paris. Outbound flights were ok, the aircraft are ok, quite clean. The food is ok although nothing special. Flights were in time. The inbound flight back home had a delay in Cairo so I would miss my connecting flight to Amsterdam at 12.40. Although there was a flight from Paris to Amsterdam at 14.40, Air France refused to put me on this flight even having seats available. The only option offered was 16.40, a four hour delay. The only explanation I got was: the available seats on the 14.40 flight are not in your class. For me, this was unbelievable, Air France had a delay, there were seats available on the next connecting flight but they simply refused to offer me one of these seats. For me, no more Air France if possible.

✅ Verified Review | Mumbai to Paris with Air France. Friendly staff, comfy seat - I had a good sleep though it was an older angle-lie-flat seat. 2x2x2 configuration is so out. Fortunately I could catch a middle row seat - after discussion because they had deleted my seat reservation I made during web check-in. Why ask your passengers to reserve seats and ignore the reservation? Catering service was horrible. Just a tray with all dinner courses together landed at my table. No offer of different wines between the courses. Absolutely no exclusivity of service. Still satisfying flight. I would not book AF for long-haul again.

✅ Verified Review | Barcelona to Hong Kong via Paris CDG. Still very satisfied with Air France service in general. Extremely convenient Check In through mobile App. Paid 52 Euros to get more leg room and in fact I traveled comfortably in the first row. To this respect it must be underlined the coherent seat class policy of AF; other airlines charge a Premium Economy fare for a seat in Economy class first row (or Emergency Exits seats) while Air France has a dedicated cabin space for Premium Economy customers and charges a reasonable surcharge to let one seat at front economy row. Smooth and swift connection at Paris CDG, kind cabin crews, clean aircraft, nice entertainment programs. This time food was not as good as in previous flight, however upon check in one can choose among different menus which is a service I will definitely try next time.