Air France

✅ Verified Review | Air France was a terrible experience. We have a Madrid to Washington DC flight with stopover at Paris CDG, the worst organized in Europe. When we are checking in we are told that one of the hand luggage, typical Samsonite that meets all the measurements to take it on the plane, we cannot take it with us and we have to check it. So we ended up charging the 2 big suitcases and a small one. We landed in Paris about 12:20. At that same moment the passengers of the flight that has to take us to Washington DC begin to embark, since the flight leaves at 13:15. To catch the flight we have to: Exit the plane, pass the passport control where we find a queue of about 200 people that we have to jump, change terminal with a bus and then arrive at the boarding gate. We ended up catching the flight only because it was delayed for almost an hour, that saves us. We arrived in Washington DC and the PA calls me and my wife. We are informed that our suitcases have stayed in Paris and that they will come the next day at 20:00. What seems to me most outrageous about this issue is that they offer you a flight with a connection where you have about 50 minutes to do all the running around possible to catch it and they take for granted that they do not have time to change the plane bags. The next day we stayed home to pick up the bags at the indicated time, 20:00 - the bags do not arrive and we decided to call Air France. An agent tells us that only 2 suitcases come and that the other is still in Paris, and tells us that the suitcases arrived at 6 in the morning instead of the promised time. We go to bed and at 2 in the morning they call us, we do not know the number and it turns out that there is a van out of the house with a suspicious look, we imagine they are the suitcases. I change in a hurry to go and meet them and at that moment the van starts, my wife yells at the window and we get the guy to stop. We have not yet received any apology from Air France, which has offered us a truly regrettable service. Take great care with Air France! Air France, terrible experiencia!! Llegamos al aeropuerto mi mujer y yo. Tenemos un vuelo Madrid – Washington DC con escala en el aeropuerto de Charles de Gaulle de París, el peor organizado de Europa. Cuando estamos facturando nos dicen que una de las maletas de mano, típica Samsonite que cumple con todas las medidas para llevarla en el avión, no la podemos llevar con nosotros y la tenemos que facturar. Por tanto acabamos facturando las 2 maletas grandes y una pequeña. Aterrizamos en París sobre las 12:20. En ese mismo instante los pasajeros del vuelo que nos tiene que llevar a Washington DC empiezan a embarcar, ya que el vuelo sale a la 13:15. Para coger el vuelo tenemos que: Salir del avión, pasar el control de pasaportes donde nos encontramos con una cola de unas 200 personas que nos tenemos que saltar, cambiar de terminal con un autobús y luego llegar a la puerta de embarque. Acabamos cogiendo el vuelo de milagro y porque éste se retrasará casi una hora, eso nos salva. Llegamos a Washington DC y por la megafonía nos llaman a mi mujer y a mí. Nos comunican que nuestras maletas se han quedado en París y que vienen al día siguiente a las 20:00. Lo que me parece más indignante de este asunto es que ellos te ofrecen un vuelo con una conexión donde realmente tienes unos 50 minutos para hacer todas las virguerías posibles para cogerlo y ellos dan por hecho que no tienen tiempo de cambiar las maletas de avión, que es una gestión mucho mas rapida y directa que la que tiene que hacer un pasajero. Al día siguiente nos quedamos en casa para recoger las maletas a la hora indicada, las 20:00. Pasa una hora, dos, las maletas no llegan y decidimos llamar a AirFrance. Un agente nos indica que de las 3 maletas sólo vienen 2 y que la otra sigue en París, además nos dice que las maletas llegaran a las 6 de la mañana en lugar de la hora prometida. Por si fuera poco la información que nos da sobre las maletas no se corresponde con la que ofrecen en la web. Nos vamos a acostar y a las 2 de la mañana nos llaman, no conocemos el número y resulta que hay una furgoneta fuera de casa con una pinta sospechosa, nos imaginamos que son las maletas. Me cambio a toda prisa para bajar y en ese momento la furgoneta arranca, mi mujer le grita desde la ventana y conseguimos que el tipo se detenga no se pire con las maletas. La tercera en cuestión la recibimos dos días después. Todavía no hemos recibido ninguna disculpa por parte de la compañía, que nos ha ofrecido un servicio realmente lamentable. Gracias por leer y mucho cuidado con Air France!!

✅ Verified Review | Bangkok to Paris CDG. Flight was delayed nearly one hour on outward leg and 30 mins on return. I am tall and had no space for my legs, very tiny if compared with other airlines. Flight attendants do the minimum job, not even giving water during the flight - when you seat on window seat its always hard to ask the others to move just to go and catch a glass of water. No choice for food, its either chicken or chicken, very basic but that's fine, this is economy. I took Air France for the price and direct flight but service is very basic, boarding is chaotic in Paris airport. I won't fly Air France again. Screen are so tiny and quality of movies is very poor.

✅ Verified Review | Los Angeles to Paris CDG in Business Class in 20 hours. Stopover not planned in Montreal due to a medical emergency, great that Air France is a responsible company. But after this there was a technical problem on the plane, 3 hours wait in Montreal's airport without any information or drinks. Absent crew between Montreal and Paris. Almost 2 hours of wait in Paris for security control in the express SkyPriority line. Total of 20 hours for direct flight LAX to CDG without any apologies from Air France. One week after I wrote to Air France, absolutly no apologies. Finally Air France offered me 6000 miles. Air France doesn't care about their clients.

✅ Verified Review | São Paulo to Paris CDG. The ground staff in São Paulo were helpful, but I've never experienced a grumpier and haughtier cabin crew. While serving breakfast, one of the flight attendants spilled coffee on the sleeve of the brand new cashmere sweater I was wearing. She muttered a quick 'pardon' under her breath, without even looking me in the eye. I didn't even get a proper apology! The food was terrible. When we arrived in Paris, we had to disembark via old-school stairs and wait for 5 minutes in the rain on the runway before buses finally showed up to take us to the terminal building. Immigration at CDG takes forever even if you have a Sky Priority and a EU passport.

✅ Verified Review | First time with Air France flying from Paris CDG to Dubai. What a surprise. Everything went just perfectly. Boarding has been very fast. Seat was so comfortable that I managed to sleep although I can never sleep in Economy. Awesome variety of entertainment channels and movies. Food was excellent as the drinks. Flight attendants extremely courteous and professional. Clean toilets. Only one tiny negative remark. There was no WiFi on board this flight and I needed it for work.

✅ Verified Review | Flew Air France from Tehran to Toronto. On New Years Eve going back home on a connecting flight, first flight from Tehran to Paris was delayed and about 30 passengers missed the second flight because we had to wait for a whole hour at the airport for a bus to pick up the passengers. Air France representative rudely told us that it is not their reaponsibility and didn't even offer an apology. They agreed to get us tickets to go back home but said all direct flights were full for the next 2days. We trusted their word and agreed to sleep at the airport for the night and arrive into Toronto 30hrs later than planned. Next morning we find out that half of the passengers who had missed the same flight were going to Toronto on a direct flight. None of them had children or any disabilities. Although we were the first ones to get to customer service they didn't give us the tickets and made us wait for more 26 hours before our next flight. Again, there was no apology. I guess they cheap out on taking responsibility and apologizing as well. This was my first time flying Air France and I promised them it would be my last.

✅ Verified Review | Paris CDG to Cancun. Due to our delayed incoming flight from DUS we needed to run to our gate. After we arrived at the gate, we've been able to pass this long row of waiting passengers with SkyPriority status. Friendly staff welcomed us onboard. The small cabin for he Premium Economy is offering enough space and with 32 places it’s quite and relaxed. Cleaning was very bad and I found a used knife and fork in my seat shelf. My remote controller was broke so I wasn’t able to control the volume of my headphones. Screen size is okay and the selection of films is surprisingly good. The seat itself is comfortable and equipped with a footrest. Nice pillow and a warm blanket on each seat. The amenity-kit is above basic and well presented in a small colorful bag. Soon after takeoff the aperitif service started with a glass of Champagne or juice and some very tasty crackers. My husband pre-ordered me a meal (with additional fee) which was good, but from my point of view it’s not worth for this price. The regular meal looks not like Premium Economy and is only offering a starter in addition to standard meal. Air France is offering an open bar in the galley with soft drinks, beer and sandwiches during the flight. Prior to landing our friendly flight attendant served a kind of warm pizza snack with another bar service. As far as I can remember we had 2 times a meal service and 3 times a bar coming though including the aperitif service. It’s a little poor for a premium economy. After arrival our bags came quiet fast and without any interception.

✅ Verified Review | London Heathrow to Warsaw via Paris VDG. Booked outbound flights with Air France via their partner KLM's website. This meant we couldn't choose our seats at the time of boarding. However, online check-in opened 30 hours before departure and we could change our allocated seats at that point. We were happy with the allocated seats on this occasion. Air France website was easy to use, and the check in process was very simple and quick. Printed our boarding passes to minimise queuing at Heathrow (outbound travel was with hand luggage only despite paying the extra for checked baggage). Stepping onboard our flight to CDG we were met by two smiling cabin crew and directed to follow the queue down the single aisle. The onboard team were friendly and courteous. During the 1 hr flight, a full bar service was offered, plus we were given a small chocolate muffin. Given the short flight time, the captain announced we were beginning our descent before half the passengers had been served. It can sometimes appear that in order to offer a "full service" to passengers on short haul flights, things seem so rushed. In no time at all, we were back on the ground and taxiing to the gate at CDG. Flight no 2, to Warsaw was slightly different. As we boarded, there was only one flight attendant, and she was talking on the phone so the passengers just walked passed without the usual greeting. This was the first time I have experienced this - there are usually two attendants at the door so even if one has to take a call, the other performs the customary welcome. I noticed that with both flights, the pre-departure safety announcement did not feature instructions on use of the life jackets. This flight was longer, so the bar service and sandwich (choice of salmon or cheese) was more relaxed and enjoyable - so much so, I requested a second bottle of wine. There were only two lavatories onboard meaning a queue formed at times. If there was anything to improve these two flights it would be a few small screens to show the flight route. It gives passengers some kind of reference while we're cruising above the clouds. All things considered, I enjoyed my first experience of travelling with Air France. I have read various reviews, but the product they offered ( two short haul flights at a reasonable price) was pretty good in this instance, our flights got us to Warsaw slightly ahead of time which was our key concern. My main reason for choosing particular airlines is a combination of cost, service and flight times. For us, flight times are the main factor - we can usually trade off a higher cost against better flight times, and for short flights, the service doesn't to be anything special. I would certainly consider flying Air France again if their schedule meets our needs in the future.

✅ Verified Review | Athens to Havana via Paris. It was the first time that I was traveling with Air France. First of all I have to say that I didn't expect from this company to have such a delay in CDG airport and I will refer especially to my flight from Paris to Havana since this was a 10 hour flight and for me it was not a good experience. The seats were very uncomfortable with little space for your feet. I was sitting in a middle seat between two others and the whole trip was like hell. My boyfriend is 1,80 and he couldn't move. Secondly, the cabin staff seemed to me apathetic. For a more comfortable seat like the exit or double seats they demand extra payment. This is unacceptable.

✅ Verified Review | I had a not so good experience with Air France flying from Delhi to Rome via Paris. The service was below airlines like Lufthansa and Singapore. Crew were not very helpful. The food was also not up to the mark. Had a 1 hr gap between connecting flights, no ground support was there to help at CDG and further luggage did not arrive. Whole day got wasted in collecting luggage.