Air France

✅ Verified Review | Punta Cana to Prague via Paris. The Boeing 777-300ER interior was really old, touch screen looks old. The selection of movies is limited, yes they have some really new movies, but problem is this is limited. It took hour and half before we got our food (were the last one on the plane which was bad luck), food wasn't great, but was ok. Problem are drinks between meals, cabin crew brought drinks only with meals, but not in between. You can go to gallery and pour yourself a drink, but when you have a window seat two people need to stand up and they might be sleeping, it wouldn't kill the cabin crew to walk around with couple drinks. Also boarding was done bit chaotic. At least the leg room was good on all aircraft including A320 and really good on A321 (same as at 777). Overall I would say average airline with terrible entertainment and average food, but the cabin crew is friendly. Use this airline when they have good fares,.

✅ Verified Review | Paris CDG to Tokyo Haneda. Exceptional service end to end, from the La Premiere lounge I was taken in a car direct to the aircraft and introduced to the flight attendant. Krug was offered upon boarding and she made sure I knew what to expect for the flight. There are 4 first class seats and all were taken. The FA ensured we got the privacy we required by drawing the curtains (what a concept!) part way. The food service was outstanding, I opted to forgo the caviar (I don't like the stuff) and went for the lentil and coriander soup which was delicious. I then had the filet - this was perfectly served rare in the middle and very moist. The Saint Honore dessert listed in the menu wasn't available so I was offered an apple tart, this too was superb. While I changed into my pyjamas the FA made up my bed. The curtains were fully closed and I dozed off quickly. I woke up after 3 hours feeling rather hot - the pyjamas were extremely efficient. If I have a complaint - it's that I think the cabin is a bit airless with the curtains closed. I'd like the ability to create some air movement, but that's a nitpick. I don't do breakfast so I just had a pot of coffee. On arrival at Haneda I was handed over to my personal airport escort. All in all - I believe this is the finest 1st class service out there.

Amsterdam Schiphol to Dubai with a transfer in Paris CDG. Check-in with the mobile APP and paper boarding passes printed at the airport. Sky priority works very well at Schiphol, which allowed me to dash very quickly through check-in and security. Priority boarding was strictly enforced at Amsterdam which does not say that much since about 50% of all passengers seem to eligible for this service. On board a small breakfast with coffee/juice was served, quit adequate for a 50min flight. The first leg had an on-time departure and arrival. I made the transfer from 2F (Schengen) to 2L (Non-Schengen in exactly 15 minutes allowing me a short visit in the AF Lounge before boarding the flight to Dubai. I boarded roughly half way the process and this went smooth. The B777-300 has the new Herringbone interior which gives all passengers aisle access. These seats are comfortable and offer a lot of privacy but still I felt a bit ‘boxed in’. On board an attentive service from a very senior cabin crew that offered us a well-presented and tasty lunch and a snack service just before arrival. Along with the cabin upgrade, the IFE system received a major upgrade. It has a large screen and works very intuitive and has a multi-language menu. Much to my surprise as a Dutchman, it included a Dutch version. It contains a large collection of movies and TV shows. Also for this leg we had a non-time departure and arrived even 15min ahead of schedule at the gate at T1 in Dubai.

✅ Verified Review | Amsterdam to Dubai via Paris CDG. Quick commuter flight from Amsterdam to Paris, was looking forward to the new Air France business class product. I was not disappointed. Warm welcome from the crew, usual champagne etc before take off. The new business class seating on this aircraft is 1-2-1, everyone has aisle access and the cabin had a very roomy feel. Catering was of a very high standard and portion sizes were generous. Comfortable flat bed with full recline. Only minor criticism was limited music selection from the IFE system. The snack before landing wasn't great, all served cold, that said, a minor detail and the overall experience was excellent. On time arrival and promt disembarkation, luggage arrived swiftly too.

✅ Verified Review | Paris Orly to Guadeloupe with Air France. From check in through to arrival, two (out and return) of the worst flying experiences I've had. Check in at Orly is a farce. Staff are rude to everyone. Boarding was chaos with staff making no attempt to assist. Service on board is shocking. Staff are rude and arrogant. Aircraft is visibly dirty. No excuse for filthy aircraft. Inflight entertainment failed. Staff made no attempt to fix. Everything about AF is shabby and worn out. The aircraft, the staff and the facilities. Rude and arrogant. Unhelpful. First time with them and for sure the last. Air Caraibes or Corsair next time. Can't possibly be worse. Additionally we had a problem with my daughter's ticket. We tried contacting customer services but got no reply to email. No reply at all. I am an experienced traveller (1K flyer with UK, Silver with LHR, gold with Emirates). I was truly shocked at just how bad AF are.

✅ Verified Review | Rome to Paris CDG. I love Air France, would use them again, great sense of professionalism from the onboard crew. The flight was slightly delayed leaving Rome but we still landed on time in Paris, which was great especially considering how busy Paris CDG aerospace can be!

✅ Verified Review | Paris from Detroit, I arrived at the airport at 11am for a 3.25pm flight from Paris to Detroit to ensure I had the necessary time to get through security and customs. As I waited by the gate for an expected boarding time of 2.25 pm and got into line, we are told there will be a delay boarding until 3.10 pm. At 3.10pm we are updated that the flight is delayed until 5.30pm and that first class, business class and premium can go to the Air France executive lounge. I walk for a good 10 minutes to the lounge which is quite far from the gate I was at. When I get to the counter to check into the lounge the attendant tells me that there was a mistake and premium does not get in free (I am flying premium) but tells me that I can pay 45 euros for access. I had to talk to my colleague to check that this would be acceptable. When I get an OK from my colleague to pay for access I go back to the counter and ask to pay for access. This time a different attendant tells me that I cannot pay for access. I explain what happened and showed her the attendant that said I could pay to access and after conversing in French they tell me no sorry you cannot access. I felt these people have no courtesy for their customer. This was my first experience with Air France. Unfortunately it will be my last.

✅ Verified Review | Paris CDG to Bremen. Flight AF1324 in Business Class Seat 1A, only one window, you have to lean back (or recline your seat) a little bit to look outside. The staff seem to have their bad day, no greeting at the entrance and as I put down my handluggage first to take out something the lady came to tell me I can not place my luggage there - what a good start. Unfortunately things were getting worse. I got my tray with some cold chicken, jam, butter and drink. Then nothing more happened, both staff were very busy in Economy (I was the only Business Class guest). After 10 minutes or so I was asking about bread to start eating. She told me I should have a look in the menu which kind of bread I like. I said that a roll (on the menu) or wholewheat bread (on the menu as well) would be fine. She came back with a tray full of cold croissants. No comment, she just hold it into my direction. Only then she told me that the other choices haven't been delivered.

I flew Air France from LAX to Paris in Premium Economy, which was an enjoyable, comfortable trip. AF offered an upgrade on the return (this flight) for a bargain $339. It proved to be less comfortable than Premium Economy. Boarding was efficient, but entering the cabin, it was warm and stuffy. That did not change for 12 hours. I was sweating throughout the flight. My seat, 66E, was in the second row. The seat seemed to be an older model from the newer pod seats I have seen AF offer. It was conventional in shape, six across. The seat itself was fairly comfortable, but you could not reach some of the small storage spots built into the seat if you were sitting. It came with a small bottle of Evian. Sweating as I did, I needed it replaced, but they only would refill the plastic bottle. Fine, but not classy. The AV unit offered a large and diverse amount of programming. It also broke down 4 times during the flight. Finally, 8 hours in, they gave up. This was only my seat. There were a few other seats unoccupied, but no offer was made to move me. Even though in the second row, each time food service was offered, they were out of everything "except the fish." The fish was cold, bland, inedible. Things can go wrong, that happens. But while the rest of the crew was accommodating, the Chief Purser was a nightmare. I watched him work, he never completed anything regarding guest service without forgetting to complete it. When I told him about what was happening, he seemed uninterested. The seat belt jammed, he never came back to deal with it. He never apologized for the food. During beverage service, I asked for some sparkling water. "We're out." How can an Air France plane run out of Perrier (probably because everyone else was drinking buckets of water). One of the Flight Attendants went back to Premium Economy to score some Perrier. It was amatuer hour, a very disappointing experience, mostly due to the inept Chief Purser. Never again.

✅ Verified Review | Excellent flight on A380 from New York JFK to Paris CDG. Sat in seat 30C emergency row and though paid approximately $50 extra it was worth it. I ordered the Ocean meal which is basically a seafood dish for an extra $25 and it was quite good. They were very generous with the liquor and I had a small bottle of white wine and a cognac at no charge. The flight attendants were very helpful and friendly. The entertainment system was excellent with a wide assortment of films. I enjoyed watching the take off and landing via the camera in the tail of the plane. Though I live in Toronto I took this flight from JFK because I wanted to fly on the A380. I was not disappointed.